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Cannot log into support.mozilla.org

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jcobban
 
Posts: 126
Joined: February 4th, 2006, 7:34 pm

Post Posted October 9th, 2018, 10:13 am

support.mozilla.org is rejecting my login. As a result I cannot report to Mozilla that I am unable to log in to support.mozilla.org.

I ask for password reset, get the response link, change my password and I am asked to log in, and my login is immediately rejected!

It seems the most likely problem is that my email address is not associated with the userid that I think it is connected to. However the response to asking for a password reset does not tell me which userid is associated with the e-mail address that I requested to change the password on!

But, Catch 22, I cannot communicate this problem to mozilla because I must sign on to their support web-site in order to post a problem!

the-edmeister

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Posts: 32122
Joined: February 25th, 2003, 12:51 am
Location: Chicago, IL, USA

Post Posted October 9th, 2018, 10:30 am

jcobban wrote:support.mozilla.org is rejecting my login. As a result I cannot report to Mozilla that I am unable to log in to support.mozilla.org.

I ask for password reset, get the response link, change my password and I am asked to log in, and my login is immediately rejected!

It seems the most likely problem is that my email address is not associated with the userid that I think it is connected to. However the response to asking for a password reset does not tell me which userid is associated with the e-mail address that I requested to change the password on!

But, Catch 22, I cannot communicate this problem to mozilla because I must sign on to their support web-site in order to post a problem!


Are you using a Firefox Account to try to log into Support.Mozilla.Org? aka SUMO

That support website doesn't use Firefox Accounts credentials; SUMO accounts are unique to SUMO.

.
A mind is a terrible thing to waste. Mine has wandered off and I'm out looking for it.

James
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Joined: June 18th, 2003, 3:07 pm
Location: Made in Canada

Post Posted October 9th, 2018, 4:09 pm

jcobban wrote:support.mozilla.org is rejecting my login. As a result I cannot report to Mozilla that I am unable to log in to support.mozilla.org.

I ask for password reset, get the response link, change my password and I am asked to log in, and my login is immediately rejected!

It seems the most likely problem is that my email address is not associated with the userid that I think it is connected to. However the response to asking for a password reset does not tell me which userid is associated with the e-mail address that I requested to change the password on!

Is this your support.mozilla.org account? https://support.mozilla.org/en-US/user/jcobban

it has a username @ magma email address.

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