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Firefox 62.0.3 Text not displaying properly

User Help for Mozilla Firefox
Shooting50
 
Posts: 12
Joined: October 10th, 2018, 4:37 am

Post Posted October 10th, 2018, 5:02 am

Firefox 62.0.3 Text not displaying properly, I made a screen shot of the problem it is much much worse on a good number of sites to the point you cant read it. I really do not know how to explain what it is doing, but one thing for sure is Firefox only gets worse with each update. One problem is fixed only to generate another one. Job Security HuH! I hate the unknown updates that change my settings. ](*,)

https://screenshots.firefox.com/3CUaYsb ... w.ebay.com

Brummelchen
 
Posts: 4600
Joined: March 19th, 2005, 10:51 am

Post Posted October 10th, 2018, 6:11 am

exact link for that image? i am not sure if i can find that.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted October 10th, 2018, 6:53 am

Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Shooting50
 
Posts: 12
Joined: October 10th, 2018, 4:37 am

Post Posted October 10th, 2018, 8:22 am

DanRaisch wrote:Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows


The only extension installed is Duck Duck Go. Tried safe mode nothing I can find helps, Screen resolution
zoom no effect, no I haven't tried profile since this is a new system with a fresh FF download. No themes installed either.

DanRaisch
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User avatar
 
Posts: 122163
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted October 10th, 2018, 8:43 am

OK, then what's the URL for the site?

Shooting50
 
Posts: 12
Joined: October 10th, 2018, 4:37 am

Post Posted October 10th, 2018, 10:50 am

DanRaisch wrote:OK, then what's the URL for the site?


Lowes Home depot off the top of my head does it as well. All add do the sale thing some worse than others.
Here is the URL of the screen shot

https://www.ebay.com/str/DN-Equipment-P ... 7675.l2563

DanRaisch
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Posts: 122163
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted October 10th, 2018, 11:19 am

Not seeing any such problem here with version 62.0.3 under Windows 10 so it may not be Firefox per se.

Under Tools->Options->General->click on "Advanced" button next to Fonts->is "Allow pages to choose their own fonts instead of your choices above" checked?

Shooting50
 
Posts: 12
Joined: October 10th, 2018, 4:37 am

Post Posted October 10th, 2018, 11:23 am

DanRaisch wrote:Not seeing any such problem here with version 62.0.3 under Windows 10 so it may not be Firefox per se.

Under Tools->Options->General->click on "Advanced" button next to Fonts->is "Allow pages to choose their own fonts instead of your choices above" checked?


Already accomplished to no avail! Very irritating when you cant read entire description.

Shooting50
 
Posts: 12
Joined: October 10th, 2018, 4:37 am

Post Posted October 10th, 2018, 11:26 am

Dan I have tried deleting FF and reinstalling it a couple weeks ago! Complete delete bookmarks profile and the works.

Brummelchen
 
Posts: 4600
Joined: March 19th, 2005, 10:51 am

Post Posted October 10th, 2018, 11:27 am

Sorry, nothing similar with fennec/android + ublock / desktop view

Please post content from about:support (text, not raw) and tell us about your used antivirus

Sorry but a fresh profile or safe-mode is mandatory! This is for finding a solution. Please do as advised!
users using outdated and vulnerable software probably never will get an answer from me - sticked with the past? stay alone. foe means you are and idiot from my view.

Shooting50
 
Posts: 12
Joined: October 10th, 2018, 4:37 am

Post Posted October 10th, 2018, 11:32 am

Application Basics
------------------

Name: Firefox
Version: 62.0.3
Build ID: 20181001155545
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
OS: Windows_NT 6.2
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 5/4
Enterprise Policies: Inactive
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports Firefox Features
--------------------------------------

Name: Activity Stream
Version: 2018.08.22.1219-93becf29
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

Name: Firefox Screenshots
Version: 33.0.0
ID: screenshots@mozilla.org

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Telemetry coverage
Version: 7.0
ID: telemetry-coverage-bug1487578@mozilla.org

Name: Web Compat
Version: 2.0
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org

Extensions
----------

Name: DuckDuckGo Privacy Essentials
Version: 2018.10.4
Enabled: true
ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: Google Translator for Firefox
Version: 3.0.3.1
Enabled: true
ID: translator@zoli.bod

Name: iCloud Bookmarks
Version: 2.1.23
Enabled: true
ID: firefoxdav@icloud.com

Security Software
-----------------

Type: Windows Defender Antivirus

Type: Windows Defender Antivirus

Type: Windows Firewall

Graphics
--------

Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001476c) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
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WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001476c) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
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WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
DirectWrite: true (10.0.17134.1)
GPU #1
Active: Yes
Description: Intel(R) UHD Graphics 620
Vendor ID: 0x8086
Device ID: 0x5917
Driver Version: 24.20.100.6025
Driver Date: 4-25-2018
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 00000000
RAM: Unknown

Diagnostics
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: direct2d 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 2780
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature




Media
-----

Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name: Group
Speakers (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C8420&REV_1001\4&4d59c32&0&0001
Speakers (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C8420&REV_1001\4&4d59c32&0&0001
Input Devices
Name: Group
Microphone Array (Conexant ISST Audio): INTELAUDIO\FUNC_01&VEN_14F1&DEV_2008&SUBSYS_103C8420&REV_1001\4&4d59c32&0&0001

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------------------------------

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services.sync.engine.addresses.available: true
services.sync.engine.history: false
services.sync.engine.prefs: false
services.sync.engine.prefs.modified: false
services.sync.lastPing: 1539193555
services.sync.lastSync: Wed Oct 10 2018 14:26:05 GMT-0400 (Eastern Daylight Time)
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1536884937
ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed.
ui.osk.enabled: false

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 1
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions
----------------

NSPR
Expected minimum version: 4.19
Version in use: 4.19

NSS
Expected minimum version: 3.38
Version in use: 3.38

NSSSMIME
Expected minimum version: 3.38
Version in use: 3.38

NSSSSL
Expected minimum version: 3.38
Version in use: 3.38

NSSUTIL
Expected minimum version: 3.38
Version in use: 3.38

Sandbox
-------

Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5

Internationalization & Localization
-----------------------------------

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

Shooting50
 
Posts: 12
Joined: October 10th, 2018, 4:37 am

Post Posted October 10th, 2018, 11:41 am

Brummelchen wrote:Sorry, nothing similar with fennec/android + ublock / desktop view

Please post content from about:support (text, not raw) and tell us about your used antivirus

Sorry but a fresh profile or safe-mode is mandatory! This is for finding a solution. Please do as advised!


Just tried safe mode again still the same thing. Used Vipre I deleted it to verify if it was the problem. But apparently it wasn't, I haven't reloaded it.

DanRaisch
Moderator

User avatar
 
Posts: 122163
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted October 10th, 2018, 11:45 am

Dan I have tried deleting FF and reinstalling it a couple weeks ago! Complete delete bookmarks profile and the works.

Tried safe mode nothing I can find helps,

The OP has already done both. There seems to be something going on with the PC/OS.

Have you confirmed after that Windows reinstall that you have the latest video drivers installed?

Shooting50
 
Posts: 12
Joined: October 10th, 2018, 4:37 am

Post Posted October 10th, 2018, 11:55 am

DanRaisch wrote:
Dan I have tried deleting FF and reinstalling it a couple weeks ago! Complete delete bookmarks profile and the works.

Tried safe mode nothing I can find helps,

The OP has already done both. There seems to be something going on with the PC/OS.

Have you confirmed after that Windows reinstall that you have the latest video drivers installed?


New computer but I have not verified drivers, but I will do.

Shooting50
 
Posts: 12
Joined: October 10th, 2018, 4:37 am

Post Posted October 10th, 2018, 12:31 pm

OK just got done checking Drivers the lastest are installed.

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