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User Help for Mozilla Firefox
alanke
 
Posts: 21
Joined: August 29th, 2008, 5:40 am

Post Posted December 3rd, 2018, 1:13 pm

Hello

Cookies : my setup =
- I accept all cookies
- Every cookie should be deleted when I close Firefox + I have got 20-30 exceptions
It does NOT work, all cookies are still there !?!?!
Did I something wrong ?!

By the way :
- The new design of Options sucks !
- I've had I don't know how many updates since the beginning of 2018 and Firefox does NOT work like before, it's a shame ! And not only the cookies, there are other metters ! Next step = Chrome !?!

Brummelchen
 
Posts: 3894
Joined: March 19th, 2005, 10:51 am

Post Posted December 3rd, 2018, 1:23 pm

this forum is not mozilla related, go here pls for complains:
https://support.mozilla.org/en-US/kb/ge ... ty-support

for bugs here
https://bugzilla.mozilla.org

everybody is free to use a browser to fit his/her convenience.


to start help (ranting wont help anything)

Troubleshoot and diagnose Firefox problems
Most problems with Firefox can be fixed by following the troubleshooting methods described below. Try these steps in order.
https://support.mozilla.org/en-US/kb/tr ... x-problems

provide some information please (text, not raw)
https://support.mozilla.org/en-US/kb/us ... ix-firefox

test firefox in safe-mode please:
https://support.mozilla.org/en-US/kb/tr ... -safe-mode
or
http://kb.mozillazine.org/Safe_mode

alanke
 
Posts: 21
Joined: August 29th, 2008, 5:40 am

Post Posted December 3rd, 2018, 1:34 pm

Thanks but

I don't understand, it's the board "Firefox Support" ?! No ?

alanke
 
Posts: 21
Joined: August 29th, 2008, 5:40 am

Post Posted December 3rd, 2018, 1:35 pm

I do not complain, I'm asking how to setup correctly my Firefox...

DanRaisch
Moderator

User avatar
 
Posts: 120593
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted December 3rd, 2018, 2:06 pm

This forum is not run by or formally associated with Mozilla. We do offer support but we're an independent user-helping-user community.

Brummelchen
 
Posts: 3894
Joined: March 19th, 2005, 10:51 am

Post Posted December 4th, 2018, 2:04 am

Pls follow the given instructions so that we can see whats going wrong.
users using outdated and vulnerable software probably never will get an answer from me - sticked with the past? stay alone.

alanke
 
Posts: 21
Joined: August 29th, 2008, 5:40 am

Post Posted December 4th, 2018, 7:49 am

Thanks for your message, Brummelchen, but I don't understand what you mean, what instructions ?

DanRaisch
Moderator

User avatar
 
Posts: 120593
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted December 4th, 2018, 7:53 am

I think these are the instructions referred to:

Brummelchen wrote:Troubleshoot and diagnose Firefox problems
Most problems with Firefox can be fixed by following the troubleshooting methods described below. Try these steps in order.
https://support.mozilla.org/en-US/kb/tr ... x-problems

provide some information please (text, not raw)
https://support.mozilla.org/en-US/kb/us ... ix-firefox

test firefox in safe-mode please:
https://support.mozilla.org/en-US/kb/tr ... -safe-mode
or
http://kb.mozillazine.org/Safe_mode

Brummelchen
 
Posts: 3894
Joined: March 19th, 2005, 10:51 am

Post Posted December 4th, 2018, 12:12 pm

idd, those are step by step instructions even for non tech-savvy users.
some offers explanations, some solutions. for problems in understanding ask again.

jscher2000

User avatar
 
Posts: 10361
Joined: December 19th, 2004, 12:26 am
Location: Silicon Valley, CA USA

Post Posted December 5th, 2018, 8:13 am

alanke wrote:Cookies : my setup =
- I accept all cookies
- Every cookie should be deleted when I close Firefox + I have got 20-30 exceptions
It does NOT work, all cookies are still there !?!?!
Did I something wrong ?!

What method are you using to clear cookies when you close Firefox? For example:

(1) Set the default lifetime to session only

"Keep until: Firefox is closed"

This honors exceptions.

(2) Set Firefox to clear history when it closes

This does not honor exceptions. If Cookies is selected in the Settings box, they should all be flushed.

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