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Continuous crashes

User Help for Mozilla Firefox
LIMPET235
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Joined: October 19th, 2007, 1:53 am
Location: The South Coast of N.S.W. Oz.

Post Posted August 14th, 2019, 7:07 am

Hi Peter,
As I do not run WIN10, yet...
I cannot comment on what any of those 90 tasks are.

You might find more info in the WIN 10 Fora.
> https://www.tenforums.com/
Try here > https://www.tenforums.com/tutorials/963 ... -10-a.html
Scroll down to the bottom (Related Tutorials), for more info on what they are & how to disable.....if necessary.
(Might not be advisable though!)
Shawn is very good.

Why not ask about your Firefox problem, there?
Post as many details as possible, including the time/s that the PC is left "alone." :)
Plus...the number & names of the scheduled tasks.
Ancient Amateur Astronomer
Win-7-HP/Intel® DualCore-2.0GHz/500G HDD/4 Gig Ram/550Watt PSU/350WattUPS/Firefox-20.0-62.0-70.0/T-bird-2.0.0.24/SnagIt-v10.0.1/MWP-7.12.
(Always choose the "Custom" Install.)

Brummelchen
 
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Joined: March 19th, 2005, 10:51 am

Post Posted August 14th, 2019, 8:51 am

unfamiliar with task scheduler

then leave it alone, not your business, nothing you should modify. if firefox get stuck without reason and a clean profile - i repeat myself - then windows is the culprit. use the hint from Limpet and ask in a dedicated windows 10 forum.

therube

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Location: Maryland USA

Post Posted August 15th, 2019, 11:25 am

As a test...

create a new, clean Profile
set it to restore your session on restart
Quit

from your original Profile
copy the sessionstore.* files into this new Profile overwriting what is there

Start up new Profile
Run it... let the computer hibernate... sleep...

See if that hangs/crashes.

On a hang, a WhatIsHang report may provide some insight.
Also make note of FF memory & CPU usage (at the hang).
Any other applications left open during hibernate/sleep that also have issues?
What is overall computer memory & CPU usage after waking up?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

petergo
 
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Joined: January 21st, 2005, 7:34 am

Post Posted August 19th, 2019, 2:40 pm

Mr.L and therube

hi, and sorry for delay
updates on what I am doing.............

tried the portable version, but fear I am to anxious to do anything, scraed it might mess up my FF version I am using.
I did download, and I did run it and open browser, but when it started asking me questions, about defaults etc etc , I quit it, sorry

I have now downloaded "WhatisHang" and hope I am not that stupid next time it hangs to know how to get a report and send it to you

also, I am still 'hanging" around the same time every day, irregardless what I try, such as refreshing and restarting, even with the computer tunning, and not using sleep or hibernate
I am sitting in front of the browser, go to use, and damn it,
not responding"

My solution has been to have task manager permannetly open, exit the FF, and start it again, and recover previous session
Pain in the arse, but it works

keep you posted, and thanks for your patience
peter

kerft
 
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Joined: January 30th, 2019, 9:38 am

Post Posted August 19th, 2019, 2:58 pm

Sometimes, picking another browser as a spare that will not interfere with Firefox can be useful. Portable Firefox is meant to do that, but there are a few pitfalls where if you did the wrong thing it could interfere.
If you don't have really need your session tabs, just install or use anything that is not Firefox.
If you do need the tabs, here is the easiest way to get them in a text file, but to do it in your old version I think the "bookmark all tabs" should be there when you first right click. Ctrl-Shift-D should work also.
viewtopic.php?f=38&t=3052789

petergo
 
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Joined: January 21st, 2005, 7:34 am

Post Posted August 19th, 2019, 3:05 pm

g'day Kerft

please dont get mad at me m8, but I don't understand your message
I am a dumb old fart, and suffer anxiety trying new stuff.
I love FF the version I have and the extensions I have, and aside from this current problem of hanging daily, everything works great

Hopefully I can create a report with this new app "WhatIsHang" and post the report

thanks again Kerft
peter

kerft
 
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Joined: January 30th, 2019, 9:38 am

Post Posted August 19th, 2019, 6:02 pm

What I am suggesting is that everyone should have a spare web browser, even if it is like Microsoft Edge, because browsers can act up. The other link tells you how to put your open tabs into a notepad text file, so you can see them no matter what.
I will repost the way to copy your tabs to notepad:
With Firefox running, press ctrl-shift-D. Give a name or click ok. In bookmarks menu, right click the newly created folder and click copy. Then the urls will be in the clipboard. Run the notepad program, paste them in, save the file.

petergo
 
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Joined: January 21st, 2005, 7:34 am

Post Posted August 20th, 2019, 3:11 pm

hi

as usual, FF hanged or is that hung, and I ran the app "Whatishang"
The report is incredibly long, so I did CtrlA + CTRL C and then CTRL V into Word document, and saved it.

How do I attach it or do I just paste it here, even though it is extremely lengthy

thanks
cheers
peter

petergo
 
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Joined: January 21st, 2005, 7:34 am

Post Posted August 20th, 2019, 3:13 pm

here is the first part of the report

Hang report for C:\Program Files\Mozilla Firefox\firefox.exe
Generated by using WhatIsHang on 8/20/2019 4:57:07 PM
Web site: http://www.nirsoft.net


Remarks:
* The program probably hangs because there is an infinite loop, very long loop, or recursive calls.


Strings found in the stack:


Modules found in the stack:
C:\Program Files\Mozilla Firefox\xul.dll , Mozilla Foundation , Firefox,
C:\Program Files\Mozilla Firefox\mozglue.dll , Mozilla Foundation , Firefox,
C:\Program Files\Mozilla Firefox\nss3.dll , Mozilla Foundation , Firefox,

thank you again
peter

TheVisitor
 
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Joined: May 13th, 2012, 10:43 am

Post Posted August 20th, 2019, 4:23 pm

petergo wrote:here is the first part of the report

Hang report for C:\Program Files\Mozilla Firefox\firefox.exe
Generated by using WhatIsHang on 8/20/2019 4:57:07 PM
Web site: http://www.nirsoft.net


Remarks:
* The program probably hangs because there is an infinite loop, very long loop, or recursive calls.


Strings found in the stack:


Modules found in the stack:
C:\Program Files\Mozilla Firefox\xul.dll , Mozilla Foundation , Firefox,
C:\Program Files\Mozilla Firefox\mozglue.dll , Mozilla Foundation , Firefox,
C:\Program Files\Mozilla Firefox\nss3.dll , Mozilla Foundation , Firefox,

thank you again
peter


Lets try this, download this: http://archive.mozilla.org/pub/utilitie ... irefox.exe to your Desktop
When Firefox hangs go to your Desktop and double-click the crashfirefox.exe and it will cause Firefox to crash and generate a crash-report we can work with.

Once get a crash created open from the address bar: about:crashes
Right-click the latest crash, usually at top of the list, use: Copy link Location...
Paste that link here.

petergo
 
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Joined: January 21st, 2005, 7:34 am

Post Posted August 20th, 2019, 4:31 pm

thanks TheVisitor

that will be tomorrow afternoon around 5pm EST, as it does it regularly at about that time.

BTW,how do I attach the crash report I created today and copied into a word doc?

Do you not want to see that?

thnx again, cheers
peter

TheVisitor
 
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Joined: May 13th, 2012, 10:43 am

Post Posted August 20th, 2019, 4:55 pm

petergo wrote:thanks TheVisitor

that will be tomorrow afternoon around 5pm EST, as it does it regularly at about that time.

BTW,how do I attach the crash report I created today and copied into a word doc?

Do you not want to see that?

thnx again, cheers
peter


If its that lengthy I don't think I want to look at it. I'm not sure where you could upload the file, it sound like its too big for here but I don't usually paste/upload large data files, maybe some here could you better guidance on that. Ages ago we used to use a site: pastbin but I just looked and it appears you now have to login to use it. I am very cautious and don't create logins just for a 'single-use'.

Brummelchen
 
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Joined: March 19th, 2005, 10:51 am

Post Posted August 21st, 2019, 1:17 am

the crash report is a single link!

Viewing crash reports: To view your crash reports from within Firefox:
https://support.mozilla.org/en-US/kb/mo ... sh-reports
Submit a link, looks like this
Code: Select all
https://crash-stats.mozilla.com/report/index/271f01...

therube

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Location: Maryland USA

Post Posted August 21st, 2019, 5:02 am

(Presumably he's not actually crashing ? so he's not getting crashes in about:crashes? If there are related crash reports, certainly the URLs should be posted.)

Pastebin or similar work for posting (links to) long texts.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

Brummelchen
 
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Joined: March 19th, 2005, 10:51 am

Post Posted August 21st, 2019, 6:24 am

stuck means no crash, idd. thats why TheVisitor recommended the firefox-crasher to get some valid and current informations. the crash-rep need to submitted to mozilla servers, only then its complete and read-able for us. it wont help to grab a locale report and link it, thats nonsense.

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