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Firefox error

User Help for Mozilla Firefox
eraldorh
 
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Joined: February 3rd, 2020, 5:29 pm

Post Posted February 3rd, 2020, 6:03 pm

All of sudden I cant open firefox, im getting the message "firefox is already running but is not responding, the old process must be closed to open a new window"

The problem is that process will not end, theres 3 tasks of firefox open for some reason and 2 will end but one remains and will not close. I followed a tutorial online to restart and delete the parent.lock in the firefox profile folder and then restart and this works but upon the second reboot the problem returns once again. Why is it doing this and how do I fix this permanently?

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted February 4th, 2020, 6:32 am

Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

therube

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Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted February 4th, 2020, 2:34 pm

KB: Profile in use

(Better question is what is causing the FF process to hang?
And yes, opening it Safe Mode may help point out if it is extension related.)
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

dickvl

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Joined: July 18th, 2005, 3:25 am

Post Posted February 4th, 2020, 7:21 pm

Are you using "File -> Exit" or ""3-bar" menu button -> Exit (Power button)" to close Firefox properly ?

Using the close X or forcing Windows to close Firefox can cause issues.

therube

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Joined: March 10th, 2004, 9:59 pm
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Post Posted February 9th, 2020, 1:09 pm

Using the close X

Huh?
You mean the close X (box) at the top right (next to minimize & restore) of (just about) every window?
Nothing at all wrong with that. You just need to do that separately for each window.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

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