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Britbox log in not being remembered in FF

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miss_kitty
 
Posts: 206
Joined: August 28th, 2005, 11:12 am

Post Posted July 24th, 2020, 12:59 pm

I have deleted the britbox cookies and let them come reset.
Then, on the advice of Britbox, I did this in Options-Tools:
Then in the button next to History, select Use custom settings.
Turn off Always Use Private Browsing Mode
Turn on Remember My Browsing and Download History
At the bottom of the page, turn on Clear History When FireFox Closes.
At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.
and it also did not work.

Britbox log in is sticking in Chrome, but it's not my browser for that. Other log ins are working--this one didn't, but I'm not sure how I left it last time. Anyway, Britbox hasn't come up with a cure yet, so I was wondering is anyone having trouble with this?

I also lost some favicons a while ago in my bookmarks for Ancestry that have never come back. Probably a separate problem, but just in case...

It's Windows 10, in case I don't change it fast enough :D
Windows 10

DanRaisch
Moderator

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Posts: 123369
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted July 24th, 2020, 4:36 pm

In addition to clearing cookies, did you clear the browser cache?

miss_kitty
 
Posts: 206
Joined: August 28th, 2005, 11:12 am

Post Posted July 24th, 2020, 5:54 pm

DanRaisch wrote:In addition to clearing cookies, did you clear the browser cache?


Oh damn me, no. It has cleared with my new settings... I will close this browser and clear the cache too.
Windows 10

miss_kitty
 
Posts: 206
Joined: August 28th, 2005, 11:12 am

Post Posted July 24th, 2020, 6:01 pm

So I closed the Britbox, cleared the cache and removed the cookies again. Then I reopened to sign into Britbox and checked the box to remain signed in, then closed the browser. I waited a minute or so for the browser to totally shut down, and when I opened up Britbox was not logged in. I was logged in here though. So yay.
Windows 10

dickvl

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Posts: 53146
Joined: July 18th, 2005, 3:25 am

Post Posted July 25th, 2020, 8:24 am

You can create a cookie allow exception (e.g. via Tools -> Page Info -> Permissions) and use "Delete cookies and site data when Firefox is closed" to let cookies without allow exception expire when Firefox is closed.

Make sure you do not use "Clear history when Firefox closes" to clear Cookies and Site Preferences (includes exceptions).

If this still doesn't work then cookies.sqlite might be corrupted and you can try to rename or remove this file in the Firefox profile folder with Firefox closed.

Help -> Troubleshooting Information -> Profile Folder: Open Folder
https://support.mozilla.org/en-US/kb/pr ... -user-data

The problems with the favicons can be caused by a corrupted places.sqlite or favicons.sqlite file in the Firefox profile folder. You can try "Verify Integrity" on the about:support page.
https://support.mozilla.org/en-US/kb/fi ... functional

miss_kitty
 
Posts: 206
Joined: August 28th, 2005, 11:12 am

Post Posted July 25th, 2020, 9:29 am

dickvl wrote:You can create a cookie allow exception (e.g. via Tools -> Page Info -> Permissions) and use "Delete cookies and site data when Firefox is closed" to let cookies without allow exception expire when Firefox is closed.

Make sure you do not use "Clear history when Firefox closes" to clear Cookies and Site Preferences (includes exceptions).

If this still doesn't work then cookies.sqlite might be corrupted and you can try to rename or remove this file in the Firefox profile folder with Firefox closed.

Help -> Troubleshooting Information -> Profile Folder: Open Folder
https://support.mozilla.org/en-US/kb/pr ... -user-data

The problems with the favicons can be caused by a corrupted places.sqlite or favicons.sqlite file in the Firefox profile folder. You can try "Verify Integrity" on the about:support page.
https://support.mozilla.org/en-US/kb/fi ... functional


Thank you, dickvl. Something did happen--like a big blink or surge or something that wiped out the favicons on FF and Chrome, in my Genealogy folders--crazy, I know. I got the Chrome ones back just by opening the links, but only one Ancestry favicon came back in the FF folder.
This looks like a lot of scary work that I could possibly really mess up.

Thank you too, Dan for helping. I have read and think about this. I have done some terrible things to browsers trying to 'fix' them, beyond clearing the cookies and cache...

If I click 'verify integrity' what sort of anxiety level should I personally run? Running stuff like 'check disc'/'repair disc' makes me want to take up smoking.
Windows 10

miss_kitty
 
Posts: 206
Joined: August 28th, 2005, 11:12 am

Post Posted August 9th, 2020, 6:56 pm

I just got an update from Britbox
...We are currently working on updating the site, and this has caused the issue with having to sign in each time. We are currently working on a fix...
so it was them all along. Apparently.

Thank you all.
Windows 10

Tushman
 
Posts: 173
Joined: May 4th, 2005, 7:50 pm

Post Posted August 9th, 2020, 9:43 pm

I don't understand the problem. Are you saying Firefox does not remember your login credentials at all for Britbox or that you have to login manually each time you visit the site?

miss_kitty
 
Posts: 206
Joined: August 28th, 2005, 11:12 am

Post Posted August 9th, 2020, 10:38 pm

Tushman wrote:I don't understand the problem. Are you saying Firefox does not remember your login credentials at all for Britbox or that you have to login manually each time you visit the site?

yep. I explained it above. And it's not problem for this forum, according to them. :)
Windows 10

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