Mozilla Account

User Help for Mozilla Firefox
Posts: 263
Joined: June 11th, 2012, 11:49 am

Post Posted August 3rd, 2020, 12:55 pm

Your site certainly does not offer many options when one cannot login. My email address, which I used here as well, is now inactive. However, to change it you have to be able to login. I refer to that Lockwire business. This is important because I am switching away from Windows to MacBook.


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Posts: 11091
Joined: December 19th, 2004, 12:26 am
Location: Silicon Valley, CA USA

Post Posted August 3rd, 2020, 3:32 pm

Your message seems to be directed to Mozilla, but this is not a Mozilla site.

Back up your profile to external or cloud storage:

I assume you have a new email address? In that case, you can create a new Firefox Account. It won't be connected in any way with the old one, but it sounds as though it is not too late because you still have your current device up and running.


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Joined: June 18th, 2003, 3:07 pm
Location: Made in Canada

Post Posted August 3rd, 2020, 4:00 pm

* is completely independent and not a part of nor run by *

It sounds like you are talking about using a Firefox Account and when you mean cannot login do you mean with Firefox Account or at ?

mozillaZine has never made use of Firefox Accounts and likely never will.

If by chance you mean your account on this mozillaZine forums then you can change the email used in the User Control Panel located on right sidebar.


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Joined: July 18th, 2005, 3:25 am

Post Posted August 4th, 2020, 6:52 am

See also: ... x-profiles

For the passwords you need to backup logins.json and key4.db in the Firefox profile folder.

Posts: 263
Joined: June 11th, 2012, 11:49 am

Post Posted August 4th, 2020, 5:58 pm

Thanks for getting back. It looks like I will have to start a new account and forget the old one. I have no login problem here obviously; but I will have to change the email address since my user name is part of that deleted email address. Mozilla account, Firefox account, it is all the same to me. This is the only place I know I can login. However, I will have to quit using that inactive email address.

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