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SOLVED -- Ebay page format messed up in FB

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DVB
 
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Joined: November 2nd, 2005, 7:54 am

Post Posted October 13th, 2020, 12:56 pm

The last couple of days, intermittently, Ebay's page format has been utterly messed up -- just text. I thought it was their problem, but tonight I had to pay for an item, and couldn't, and couldn't message the seller to tell him.
Eventually I tried Edge, which I normally never use for the internet. Much faster access -- and Ebay was back to normal. It's still messed up on FB.
Any ideas?
Last edited by DVB on November 1st, 2020, 5:28 am, edited 1 time in total.

dickvl

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Joined: July 18th, 2005, 3:25 am

Post Posted October 13th, 2020, 1:16 pm

Try to disable Enhanced Tracking Protection and click the shield on the location bar and move the slider to the 'off' position.
https://support.mozilla.org/en-US/kb/en ... ox-desktop

DVB
 
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Joined: November 2nd, 2005, 7:54 am

Post Posted October 13th, 2020, 2:10 pm

Nope -- doesn't make any difference.

dickvl

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Post Posted October 14th, 2020, 2:13 pm

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button.

"Remove the Cookies" for websites that cause problems:
Options/Preferences -> Privacy & Security -> Cookies and Site Data -> "Manage Data"

"Clear the Cache":
Options/Preferences -> Privacy & Security -> Cookies and Site Data -> Clear Data -> Cached Web Content -> Clear

Are you using content blocking extensions in Firefox that could be causing problems ?
*https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

DVB
 
Posts: 435
Joined: November 2nd, 2005, 7:54 am

Post Posted October 22nd, 2020, 2:37 am

Thanks for these replies.
It can't be the cookies or cache, because these are all cleared automatically when I close Firefox when I'm logging off -- and this problem only occurs when I log on and open Firefox at the start of the day.
Oddly, if I ignore it, a few hours later I can refresh the page and it's (usually) fine.
What do you mean by "content blocking extensions"?

DVB
 
Posts: 435
Joined: November 2nd, 2005, 7:54 am

Post Posted November 1st, 2020, 5:27 am

I've found the solution: the Disconnect extension.
I was having problems with another website, and tried turning off extensions. I don't really know much about Disconnect, but I'd added it because of its claim to "Make the web faster, more private, and more secure". I did a quick Google to see what other people thought about Disconnect -- and one of the first comments I saw was "This addon flat-out breaks ebay logins". I looked a bit further and found this at https://addons.mozilla.org/en-GB/firefo ... s/?score=2

Attention: it blocks some functionalities on Ebay!
I wasted a lot of time trying to figure out why ebay didn't load my pictures, it was fault of this addon...


Disconnect disabled; eBay problem solved!

LIMPET235
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Post Posted November 1st, 2020, 6:18 am

Hi DVB,
Many thanks for posting your results of the cause.

May/will help others that strike the same problem.
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