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User Help for Mozilla Firefox
Anton.barber
 
Posts: 2
Joined: January 4th, 2021, 2:01 pm

Post Posted January 12th, 2021, 9:10 am

Hi guys,
I'm have issues with Firefox! I've been useing Firefox for over 15 years and never have had a problem untill now! The main problem seems to be Facebook related. Just to clear up a couple of things, If I use Microsoft Edge or another browser I have no problems..With Firefox on Facebook Videos stop after a few minutes or just hangs. A lot of the time a pop up comes up saying a programme is slowing down this web page and a lot of the time it just freezes up. I've un-in stalled and re installed and that never worked. I've tried in safe mode, and that also makes no difference, I've also cleared up the History/ cache and still have these problems. Looking for ideas and help.
Many thanks,
Anton.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
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Post Posted January 12th, 2021, 9:26 am

Odd. I'm not seeing anything of the sort.
You've uninstalled and reinstalled but did that include removing the old profile and starting over with a new one?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

How much memory is in the system involved?
Have you run any hardware tests to rule out any problems with memory chips? https://www.cnet.com/how-to/how-to-test ... n-windows/

Anton.barber
 
Posts: 2
Joined: January 4th, 2021, 2:01 pm

Post Posted January 12th, 2021, 12:04 pm

Thanks for the reply DanRaisch,

As I said I have no problems on other browsers so I'm pretty sure it's not a memory chip issue. I have added a new profile too.

DanRaisch
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Posts: 124067
Joined: September 23rd, 2004, 8:57 pm
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Post Posted January 12th, 2021, 8:16 pm

That doesn't guarantee that there are no memory issues.

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