All of a sudden FF wont allow support.com access

[cayuga]

Hi,

Occasionally I use Support.com & all of a sudden FF wont allow support.com access my PC so they can work on my tech problem. Any one have an answer? Chrome allows access, rather use FF.

Regards,
cayuga

[jscher2000]

Is there a specific error message? If so, what is the message?

[cayuga]

Hi jscher2000,

No particular msg. Their program downloads, installs. When when I enter their 6 digit security code, program won't link up. This problem is recent, it worked ok for many previous months with same ver of FF.

Chrome works, but I have SECURITY concerns.

regards,
klxdrt

[jscher2000]

Their program downloads, installs. When when I enter their 6 digit security code, program won't link up.

It downloads a separate executable that you run outside of your browser? Sounds sketchy.

[cayuga]

jscher2000

The SW places a at the top of the web pg A strip w/commands they use. Is this inside browser?

regards,

klxdrt

[jscher2000]

Oh, the page loads, but nothing downloads or installs? Web pages aren't allowed to access your computer, so there must be some other piece of the puzzle that is missing. An add-on, maybe?