Google log on problem

User Help for Mozilla Firefox
Post Reply
john9210
Posts: 164
Joined: May 25th, 2005, 10:05 am

Google log on problem

Post by john9210 »

I think this is probably the wrong site to help with a Google issue but I’m hoping someone might be able to help me. It’s impossible to get Google #$*@##% support :evil: :evil: :evil:
I can’t log on to any of my websites without getting a Google screen asking for my Google password. And when I enter it, I get the message that my PW was changed a few hours ago!.
I can’t get into my Google account or read gmail. Interestingly, I can get into all the sites on my iPhone! I’ve rebooted a couple of times, ran virus and malware programs and cleared all cookies. I use the Firefox browser but the same happens when I use Chrome. Anyone have any suggestions?
User avatar
DanRaisch
Moderator
Posts: 127188
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Google log on problem

Post by DanRaisch »

Have you tried starting Firefox in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
If no improvement using Safe Mode, do you have the same problem if you create a new profile and test it with no extensions or non-default themes installed?
http://kb.mozillazine.org/Profile_Manager
and
http://kb.mozillazine.org/Creating_a_ne ... on_Windows

Also see http://kb.mozillazine.org/Standard_diagnostic_-_Firefox
Post Reply