Firefox Crashes Whenever I Try to Download Image

[raycampbell]

Whenever I right click and try to download an image, Firefox crashes. I have removed all extensions, and then downloaded and reinstalled the latest version. It still happens. I am running Windows XP on a Toshiba laptop.

Any ideas as to why it crashes when I try to download? Since I need to download images from press sites when I run press releases at one of my sites, this causes problems with my workflow, and has forced me to reestablish Explorer as my browser.

Any help would be appreciated.

[Alice]

http://kb.mozillazine.org/Firefox_crash ... ownloading

[Guest]

Thank you for your response. I will try what they suggest.

[Guest]

ray, i had the same problem as you. the how-to is incorrect though. the application data is not in the windows folder, it is in c:/Documents and Setings/<any user>/ and then the "application folder" should be in there, but it shoudl be hidden. But in any case, that DOES fix the problem.

[Alice]

That article was referring to Windows systems, not the Windows folder. (It's since been updated.)

Going to Start → Run and entering → %APPDATA% will open the Application Data folder for the logged-in user on Windows 2000 or XP.

The "downloads.rdf" file you need to delete is located a number of layers underneath the "Application Data" folder, inside the "profile folder" (usually named xxxxxxxx.default).

For example, on Windows XP:
C:\Documents and Settings\"user"\Application Data\Mozilla\Firefox\Profiles\"profile folder"\

[raycampell]

I followed the %APPDATA% directions to the downloads.rdf file and deleted it. Downloading images now works without crashing Firefox. My effusive thanks to all who helped me get to this successful resolution.

[Alice]

Glad to hear it