Firefox did not work after update

[Old madperson]

you can also download & run trolly's enumprocess, copy all results to clipboard and paste them in here...

[Lava - Malta]

Thanks, here's the link to my task manager screen shot.

http://profile.imageshack.us/user/lavam ... gerdy4.png

If this doesn't work out I'll try enumprocess, whatever it may be!

[Lava - Malta]

I sent a link to my task manager image, but not sure if it got posted so here it is again:
http://profile.imageshack.us/user/lavam ... gerdy4.png

Here's the enumprocess list.
[System Process]
System
\SystemRoot\System32\smss.exe
csrss.exe (Microsoft Corporation / Client Server Runtime Process)
\??\C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe (Microsoft Corporation / Services and Controller app)
C:\WINDOWS\system32\lsass.exe (Microsoft Corporation / LSA Shell (Export Version))
C:\WINDOWS\system32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\System32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\system32\spoolsv.exe (Microsoft Corporation / Spooler SubSystem App)
C:\WINDOWS\Explorer.EXE (Microsoft Corporation / Windows Explorer)
C:\WINDOWS\ATKKBService.exe (ASUSTeK COMPUTER INC. / ASUS Keyboard Service )
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (Symantec Corporation / Automatic LiveUpdate Scheduler Service)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe (Symantec Corporation / Symantec Network Proxy Service)
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe (Symantec Corporation / Symantec Settings Manager Service)
C:\WINDOWS\System32\CTsvcCDA.EXE (Creative Technology Ltd / Creative Service for CDROM Access)
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe (Microsoft Corporation / Machine Debug Manager)
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe (Symantec Corporation / Norton AntiVirus Auto-Protect Service)
C:\WINDOWS\System32\nvsvc32.exe (NVIDIA Corporation / NVIDIA Driver Helper Service, Version 83.91)
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (Symantec Corporation / Network Driver Service)
C:\Program Files\Creative\SBAudigy4\DVDAudio\CTDVDDET.EXE (Creative Technology Ltd / CTDVDDET)
C:\Program Files\Creative\SBAudigy4\Surround Mixer\CTSysVol.exe (Creative Technology Ltd / CTSysVol.exe)
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe (Creative Technology Ltd. / DLL Module Loader)
C:\WINDOWS\CTHELPER.EXE (Creative Technology Ltd / CtHelper Application)
C:\WINDOWS\system32\rundll32.exe (Microsoft Corporation / Run a DLL as an App)
C:\Program Files\QuickTime\qttask.exe (Apple Computer, Inc. / QuickTime Task)
C:\Program Files\Ares\Ares.exe (Ares Development Group / Ares p2p for windows)
C:\WINDOWS\system32\ctfmon.exe (Microsoft Corporation / CTF Loader)
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe (Symantec Corporation / SPBBC Service)
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe (Symantec Corporation / Symantec Core Component)
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe (Symantec Corporation / Symantec Event Manager Service)
C:\WINDOWS\system32\wscntfy.exe (Microsoft Corporation / Windows Security Center Notification App)
alg.exe (Microsoft Corporation / Application Layer Gateway Service)
C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation / Internet Explorer)
C:\WINDOWS\system32\wuauclt.exe (Microsoft Corporation / Automatic Updates)
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe (Microsoft Corporation / WLLoginProxy.exe)
C:\WINDOWS\System32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\Program Files\Windows Media Player\wmplayer.exe (Microsoft Corporation / Windows Media Player)
C:\WINDOWS\system32\DllHost.exe (Microsoft Corporation / COM Surrogate)
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE (Microsoft Corporation / Microsoft Word)
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32Info.exe (Adobe Systems Incorporated / Adobe Reader 8.0)
C:\Documents and Settings\Lara\My Documents\EnumProcess.exe (Me, myself and I / EnumProcess)

[Old madperson]

can you try to uninstall (&reinstall) your norton product with this tool ...?

[steviex]

^ Do read all the instructions on screen before using that tool, and DO print off the screens it suggests....

BTW ...Norton=Symantec

[crazydutch]

FF teribly slow in loading. I removed all FF entries in ZA and as FF was started up I added them again.. After running this tool I saw
1 red entrie??


[System Process]
System
\SystemRoot\System32\smss.exe
csrss.exe (Microsoft Corporation / Client Server Runtime Process)
\??\C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe (Microsoft Corporation / Services en controllertoepassingen)
C:\WINDOWS\system32\lsass.exe (Microsoft Corporation / LSA Shell (Export Version))
C:\WINDOWS\system32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\Program Files\Windows Defender\MsMpEng.exe (Microsoft Corporation / Service Executable)
C:\WINDOWS\System32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\system32\ZoneLabs\vsmon.exe (Zone Labs, LLC / TrueVector Service)
C:\WINDOWS\system32\spoolsv.exe (Microsoft Corporation / Spooler SubSystem App)
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe (Anti-Malware Development a.s. / AVG Anti-Spyware guard)
C:\Program Files\Grisoft\AVG7\avgamsvr.exe (GRISOFT, s.r.o. / AVG Alert Manager)
C:\Program Files\Grisoft\AVG7\avgupsvc.exe (GRISOFT, s.r.o. / AVG Update Service)
C:\Program Files\Common Files\LightScribe\LSSrvc.exe (Hewlett-Packard Company / )
C:\WINDOWS\system32\nvsvc32.exe (NVIDIA Corporation / NVIDIA Driver Helper Service, Version 93.71)
C:\WINDOWS\System32\tcpsvcs.exe (Microsoft Corporation / TCP/IP Services Application)
C:\WINDOWS\System32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\system32\fxssvc.exe (Microsoft Corporation / Fax Service)
alg.exe (Microsoft Corporation / Application Layer Gateway Service)
C:\WINDOWS\Explorer.EXE (Microsoft Corporation / Windows Verkenner)
C:\WINDOWS\system32\LVCOMSX.EXE (Logitech Inc. / LVCom Server)
C:\Program Files\Microsoft IntelliType Pro\type32.exe (Microsoft Corporation / Type32.exe)
C:\Program Files\Microsoft IntelliPoint\point32.exe (Microsoft Corporation / Point32.exe)
C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation / Windows Defender User Interface)
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe (Zone Labs, LLC / ZoneAlarm Client)
C:\Program Files\Grisoft\AVG7\avgcc.exe (GRISOFT, s.r.o. / AVG Control Center)
C:\WINDOWS\system32\ctfmon.exe (Microsoft Corporation / CTF Loader)
C:\Program Files\Messenger\msmsgs.exe (Microsoft Corporation / Messenger)
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe (Hewlett-Packard / hpotdd01)
C:\Program Files\Folding@Home\winFAH.exe (Stanford University / FAH5.03)
C:\Program Files\Folding@Home\FahCore_78.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE (Microsoft Corporation / Microsoft Office Outlook)
C:\Program Files\Zone Labs\ZoneAlarm\MailFrontier\mantispm.exe ( / Spam Filter)
C:\Program Files\Azureus\Azureus.exe (Aelitis / )
C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation / Firefox)
C:\Documents and Settings\Eigen\Bureaublad\EnumProcess.exe (Me, myself and I / EnumProcess)

[trolly]

You should disable Windows Defender. Having more than one firewall/virus scanner can cause any number of problems.

[steviex]

Also call in at the Folding thread, and post your stats... RAF will add you a Folding Moniker to your name,if you decide to register with the forum

Also you still have zone alarm and AVG software running too... Possible conflicts may arise there. As trolly said, decide which Firewall and virus scanner you want, and keep that one. Only ever have one, and exactly one Firewall and one resident Virus Scanner running!

[VanillaMozilla]

And when you uninstall security software, <i>read the directions!</i> That stuff is amazingly hard to get rid of.

[steviex]

I've heard sacrificing a goat to the great goddess of the interweb (Symantica Nortonis) usually helps.. !

[All Star]

I just upgraded to the new version and can't get to the internet with Firefox, the only thing is that after I try to get on with Firefox, nothing else will work either, AIM, IE, everything intenet related just disconnects on me......

Could this be a firewall issue? Windows firewall is turned off and for the Mcafee it says Firefox is allowed to access the internet.

Help would be much appreciated.

[trolly]

Looks more like McAfee screwed up and locked everything. Uninstall it and try again. If it works now reinstall it.

[wildbillnum2]

Dowloaded your program to list processes ruinning. Got 1 red, 1 green and 4 eTrust: 2 anti-virus, 1 pest patrol and 1 'caissdt.exe'. I was still under IE, and couldn't find your program to run with FF.
Tried to follow advice here, but have no firewall icon in system tray, and, when I did, it led to a window that was of no use.

[trolly]

Which was reported in red? The green one is its own process.

[Guest]

uh. ever since i updated to the newest version it hasn't been running. like it worked for a few hours, then my service provider was acting stupid and now it just won't load any pages at all. IE works obviously. I've checked my firewall numerous times and Mozilla is on there, it's the windows firewall. and then i ran the enumprocess and nothing came up in red. but it's still not working.