Firefox did not work after update

[steviex]

All star, Wildbillnum2 and Guest...
Please post the output from the enumprocess here, so we can have a look at it..... We may be able to spot the problem.... (We can spot a Firewall process from 50 paces.. )

[Guest]

[System Process]
System
smss.exe (Microsoft Corporation / Windows Session Manager)
csrss.exe (Microsoft Corporation / Client Server Runtime Process)
wininit.exe (Microsoft Corporation / Windows Start-Up Application)
csrss.exe (Microsoft Corporation / Client Server Runtime Process)
winlogon.exe (Microsoft Corporation / Windows Logon Application)
services.exe (Microsoft Corporation / Services and Controller app)
lsass.exe (Microsoft Corporation / Local Security Authority Process)
lsm.exe (Microsoft Corporation / Local Session Manager Service)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
LVPrcSrv.exe
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
audiodg.exe (Microsoft Corporation / Windows Audio Device Graph Isolation )
SLsvc.exe (Microsoft Corporation / Microsoft Software Licensing Service)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
SNDSrvc.exe
aswUpdSv.exe
ashServ.exe
spoolsv.exe (Microsoft Corporation / Spooler SubSystem App)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
PhotoshopElementsFileAgent.exe
AppleMobileDeviceService.exe
btwdins.exe
ccSvcHst.exe
DefWatch.exe
LSSrvc.exe
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
svchost.exe (Microsoft Corporation / Host Process for Windows Services)
SearchIndexer.exe (Microsoft Corporation / Microsoft Windows Search Indexer)
XAudio.exe
WUDFHost.exe (Microsoft Corporation / Windows Driver Foundation - User-mode Driver Framework Host Process)
taskeng.exe (Microsoft Corporation / Task Scheduler Engine)
SearchProtocolHost.exe (Microsoft Corporation / Microsoft Windows Search Protocol Host)
ehsched.exe
HPHC_Service.exe
ehrecvr.exe
SearchFilterHost.exe (Microsoft Corporation / Microsoft Windows Search Filter Host)
C:\Windows\system32\taskeng.exe (Microsoft Corporation / Task Scheduler Engine)
C:\Windows\system32\Dwm.exe (Microsoft Corporation / Desktop Window Manager)
C:\Windows\Explorer.EXE (Microsoft Corporation / Windows Explorer)
C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation / Windows Defender User Interface)
C:\hp\support\hpsysdrv.exe (Hewlett-Packard Company / hpsysdrv)
C:\Windows\RtHDVCpl.exe (Realtek Semiconductor / HD Audio Control Panel)
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe (Hewlett-Packard Co. / Hewlett-Packard Product Assistant)
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe (Adobe Systems Incorporated / Adobe Photo Downloader component)
C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe (Logitech Inc. / Logitech Communications Manager)
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\QuickTime\qttask.exe (Apple Inc. / QuickTime Task)
C:\Program Files\Alwil Software\Avast4\ashDisp.exe (ALWIL Software / avast! service GUI component)
C:\Program Files\iTunes\iTunesHelper.exe (Apple Inc. / iTunesHelper Module)
C:\Program Files\Windows Sidebar\sidebar.exe (Microsoft Corporation / Windows Sidebar)
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe (Hewlett-Packard / HP Advisor)
C:\Windows\ehome\ehtray.exe (Microsoft Corporation / Media Center Tray Applet)
C:\Windows\System32\rundll32.exe (Microsoft Corporation / Windows host process (Rundll32))
C:\Program Files\MSN Messenger\msnmsgr.exe (Microsoft Corporation / Messenger)
C:\Program Files\Windows Media Player\wmpnscfg.exe (Microsoft Corporation / Windows Media Player Network Sharing Service Configuration Application)
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe (Broadcom Corporation. / Bluetooth Tray Application)
C:\Program Files\HP Connections\6811507\Program\HP Connections.exe (Hewlett Packard / HP Connections)
wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe (Microsoft Corporation / Media Center Media Status Aggregator Service)
C:\Program Files\Internet Explorer\ieuser.exe (Microsoft Corporation / Internet Explorer)
C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation / Internet Explorer)
C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe (Logitech Inc. / LVCom Server)
C:\Program Files\Logitech\QuickCam10\COCIManager.exe (Logitech Inc. / Logitech Camera Control Interface)
iPodService.exe
PresentationFontCache.exe
C:\hp\kbd\kbd.exe (Hewlett-Packard Company / KBD EXE)
WmiPrvSE.exe (Microsoft Corporation / WMI Provider Host)
ashSimpl.exe
ashMaiSv.exe
ashWebSv.exe
C:\Windows\system32\DllHost.exe (Microsoft Corporation / COM Surrogate)
C:\Users\Casey\Desktop\EnumProcess.exe (Me, myself and I / EnumProcess)

[steviex]

Try uninstalling the Logitec Camera software... that has been known to cause problems

[Bender3535]

I get "Unable to connect" after updating from 2.0.0.4 to 2.0.0.5. I used to run Norton internet Security, but it got disabled when I had to do a "boot from last known good configuration". I haven't had the time to deal with Norton support to get it back. I assume some vestige of it is interfering with FireFox, but meanwhile can you point to what that vestige might be? I killed off a lot of processes, and IE7 still connects fine, but Firefox 2.0.0.5 won't connect at all (this is win cp xp 2 on Dell Inspiron laptop). Thanks.

[System Process]
System
\SystemRoot\System32\smss.exe
csrss.exe (Microsoft Corporation / Client Server Runtime Process)
\??\C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe (Microsoft Corporation / Services and Controller app)
C:\WINDOWS\system32\lsass.exe (Microsoft Corporation / LSA Shell (Export Version))
C:\WINDOWS\system32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\System32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe (Intel Corporation / EvtEng Module)
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe (Intel Corporation / Event Monitor - Supports driver extensions to NIC Driver for wireless adapters.)
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe (Intel® Corporation / WLKEEPER)
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe (Intel Corporation / ZeroCfgSvc MFC Application)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\WINDOWS\system32\spoolsv.exe (Microsoft Corporation / Spooler SubSystem App)
C:\WINDOWS\system32\inetsrv\inetinfo.exe (Microsoft Corporation / Internet Information Services)
C:\WINDOWS\system32\nvsvc32.exe (NVIDIA Corporation / NVIDIA Driver Helper Service, Version 79.70)
C:\WINDOWS\system32\IoctlSvc.exe (Prolific Technology Inc. / PLFlash DeviceIoControl Service)
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe (Intel Corporation / RegSrvc Module)
C:\WINDOWS\system32\svchost.exe (Microsoft Corporation / Generic Host Process for Win32 Services)
C:\Program Files\Intel\Wireless\Bin\1XConfig.exe (Intel / 8021XConfig Module)
C:\WINDOWS\Explorer.EXE (Microsoft Corporation / Windows Explorer)
wmiprvse.exe (Microsoft Corporation / WMI)
C:\WINDOWS\system32\ctfmon.exe (Microsoft Corporation / CTF Loader)
C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation / Firefox)
C:\WINDOWS\system32\taskmgr.exe (Microsoft Corporation / Windows TaskManager)
C:\WINDOWS\system32\mmc.exe (Microsoft Corporation / Microsoft Management Console)
C:\Program Files\Internet Explorer\iexplore.exe (Microsoft Corporation / Internet Explorer)
C:\Utils\EnumProcess.exe (Me, myself and I / EnumProcess)

[trolly]

The anonymous guest:
Additional you have - at least - Avast Internet Security Suite and norton antivirus.

@Bender:
Seems to be clean of known software. Don't know about the WLKeeper software from Intel.

[steviex]

^ I go cross eyed trying to read these... should have picked that up....

[trolly]

Should try to add bbcode to the output.

[Guest]

I uninstalled the logitech stuff, and norton won't even so much as open up anymore because i need to purchase it to continue and there's no way that i can uninstall it because you need to have a disk and it came standard on my computer. And avast has never once stopped firefox from running although i just uninstalled it.

It still won't work.

[trolly]

You should try to get rid of norton. If necessary ask Norton support. I can remember at least one case where an outdated virus scanner prevented firefox from starting.

Don't know for Vista but if it still has some sort of safe mode try it with no autostarts and only network enabled.

[steviex]

Try using this magic spell to make sure that you don't have any bits of Norton left running.... Norton Removal Tool
Print off the screens it suggests, and follow ALL the on screen instructions carefully.

[AAA2]

I have the same problem as everyone else, the only way I can get it to work is when I run Firefox in safe mode, so its another programe stopping it from working, I have zonealarm but it hasnt been running for over 5 months.

[Dartman]

AAA2,

If you can get Firefox to run in Safe Mode, then the problem is likely one of your extensions/addons. The only thing Safe Mode does is disable your extensions and themes; it does nothing else.

[AAA2]

Just started zonealarm and it asked me if I wanted to alow/deny firefox etc and I clicked allow and it works now..

[Dartman]

AAA2,

Thanks for reporting what fixed your problem.

[madnehyra]

I'm having the same issue as everyone else and I downloaded EnumProcess and this was in red:

C:\WINDOWS\sytem32\ZoneLabs\vsmon.exe

But now I don't know what to do about it to fix it. Help?