MozillaZine

Is this error message due to Firefox or Norton or ?

User Help for Mozilla Firefox
VanillaMozilla
 
Posts: 13808
Joined: November 7th, 2005, 11:26 am

Post Posted May 24th, 2007, 6:54 am

<b>Apparently it was blocking the ads.</b>

For clarification, note that the "connection reset" message is similar to the error message that occurs if the connection times out. The timeout message is what you would see in case of a domain-name-service (DNS) failure.

VanillaMozilla
 
Posts: 13808
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Post Posted May 24th, 2007, 7:33 am

Azguy,
If you get a chance, can you see if you can view the page source when this happens? You said sometimes the Web site flashes briefly before the error message is displayed. Go to the View menu and select "Page Source". Presumably, this will show that much of the Web site has actually been received and could be displayed.

Guest
Guest
 

Post Posted May 24th, 2007, 9:09 pm

I can confirm that this "connection reset" problem is caused by Norton Add-on Pack. I didn't have the Add-on Pack, but a Norton tech support person had me install it due to an e-mail spam problem. Immediately after installation, I started getting "connection reset" messages. Never had that issue before.

Azguy, I'd like to hear what Norton tells you.

azguy
 
Posts: 15
Joined: May 18th, 2007, 9:06 am

Post Posted May 25th, 2007, 8:06 am

Whoops! I spoke too soon. The dreaded "connection reset by server" error is back! NOOOOO!

azguy
 
Posts: 15
Joined: May 18th, 2007, 9:06 am

Post Posted May 25th, 2007, 8:48 am

A little more information,

Yesterday while I was with clients I noticed that two clients with Norton Internet Security 2007 & the Add-on pack that were not having "connection reset by server" problems. They were using the original version of Norton Internet Security 2007 & the first edition of the add on pack.

From the best I can tell the only ones having the "connection reset by server" problem are the ones that downloaded the new version of Norton Internet Security and the newest version of the add-on pack. (Vista and XP compatible version of Norton Internet Security 2007 and the add-on pack.)

This morning after a Norton Internet Security 2007 update I started receiving the dreaded "connection reset by server" message this morning even with the add-on pack disabled.

El Baggio
 
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Joined: May 25th, 2007, 10:10 am

Post Posted May 25th, 2007, 10:17 am

I also got that connection reset problem using Vista and Norton Internet Security 2007 with the add-on pack. For me turning off all Norton add-on features for web browsing has seem to have corrected the problem.

azguy
 
Posts: 15
Joined: May 18th, 2007, 9:06 am

Post Posted May 27th, 2007, 6:27 am

I as mentioned earlier there are actually two versions of Norton Internet Security 2007. Version 1 was released in October 2006 version 2 was released in 2007. Version 2 is a free upgrade you can download off of Symantec's web site. Version 2 supports Windows XP and Windows Vista. The add on pack apparently comes in three versions. Version 1 was released in late October 2006 and version 1.01 was released in March 2007. Version 1.1 on the add on pack was released in May 2007. Versions 1.01 and 1.1 are designed to support Windows XP and Windows Vista. I did not have these problems with "connection reset by server" back when I was using version 1 of NIS 2007 and version 1 of the add on pack. Something has changed with the Symantec product in the later versions.

I have notified Symantec of the "connection reset by server" issue but have yet to hear back from them.

Is it just me or has Symantec lately developed a bit of an anti Mozilla attitude? Now when I go to their web site I receive a prominent error 19 if I use Firefox.

In the mean time does anyone have any suggestions for a good advertisement blocker?

malliz
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Post Posted May 27th, 2007, 6:36 am

Maybe because they get a rightfully canned here, any tech worth his salt recommending symantec products is taking kickbacks from the company.
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"

VanillaMozilla
 
Posts: 13808
Joined: November 7th, 2005, 11:26 am

Post Posted May 27th, 2007, 9:11 am

azguy wrote:Is it just me or has Symantec lately developed a bit of an anti Mozilla attitude? Now when I go to their web site I receive a prominent error 19 if I use Firefox.

I don't know what error 19 is, but I don't get one.

azguy
 
Posts: 15
Joined: May 18th, 2007, 9:06 am

Post Posted May 27th, 2007, 9:34 am

www.symantec.com

Error: LiveCode is not defined line: 19


This error message appeared after I started using NIS 2007 version 2 - (Vista and XP compatible version of NIS 2007).

P.S. I use Windows XP Pro.

The funny thing with the "connection reset by server" message is that it occurs with much greater frequency with certain websites. I decided to test this by setting Firefox 2.03 to open several tabs upon loading. Google & Yahoo generally load without the error message. WSJ.com has the error message 50% of the time. Pinnacle.sys (support page) has the error message about 50% of the time. National Library of medicine pub med database has the message about 50% of the time. Weird. Must be some strange incompatibility between NIS 2007 version 2 and Firefox 2.03.

azguy
 
Posts: 15
Joined: May 18th, 2007, 9:06 am

Post Posted May 29th, 2007, 8:49 am

Ok, This morning I clicked on www.pinnaclesys.com and the page quickly flashed on the screen then disappeared to a "connection reset by server" error message. Following VanillaMozilla instructions I choose to view page source: I have copied to entire page source to this message for your examination. Thanks for your help!!

AZguy

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<DOCTYPE>
<HTML>
   <HEAD>
      
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<base>
<title>Pinnacle Systems, the leader in video editing, TV tuners for the PC, and digital media adapters</title><META><META><link>

   </HEAD>
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<input>
<input>
<input>


<script>
<function>
</script>

<script>
<function> -1) {
         theform = document.Form1;
      }
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         theform = document.forms["Form1"];
      }
      theform.__EVENTTARGET.value = eventTarget.split("$").join(":");
      theform.__EVENTARGUMENT.value = eventArgument;
      theform.submit();
   }
// -->
</script>

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<SiteCatalyst>

<script></script><script></You></script>
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         &nbsp; &nbsp;

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   <option>Português/Español</option>
   <option>United Kingdom</option>
   <option>United States</option>

</select></DIV>
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azguy
 
Posts: 15
Joined: May 18th, 2007, 9:06 am

Post Posted May 29th, 2007, 8:51 am

I noticed that when I pasted the code into the forum it appeared somewhat differently. A few lines were missing. Here is the actual code that I saw.

Code: Select all
<DOCTYPE>
<HTML>
   <HEAD>
      
      <meta>
      <meta>
      <meta>
      <meta>
      <meta>
<base>
<title>Pinnacle Systems, the leader in video editing, TV tuners for the PC, and digital media adapters</title><META><META><link>

   </HEAD>
   <body>
      <form>
<input>
<input>
<input>


<script>
<function>
</script>

<script>
<function> -1) {
         theform = document.Form1;
      }
      else {
         theform = document.forms["Form1"];
      }
      theform.__EVENTTARGET.value = eventTarget.split("$").join(":");
      theform.__EVENTARGUMENT.value = eventArgument;
      theform.submit();
   }
// -->
</script>

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<TD><IMG src="/images/design/home/clear.gif"><A href="/PublicSite/us/Products/Consumer+Products/"><STRONG>How Can We Help You?</STRONG></A></TD></TR><BEGIN>
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<TD><SPAN><A href="/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/">Enhance and Share Your Videos</A></SPAN><BR>
<DIV>Easy-to-use home video editing products for beginners and enthusiasts alike.<BR><BR>
<DIV><IMG src="/images/design/white_arrow.gif">&nbsp;<A href="/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/Studio+Feature.htm">Discover the Ultimate upgrade</A></DIV><BR><A href="/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/"><IMG title="Pinnacle Studio" src="/images/design/studio_home_3.gif"></A><BR><SPAN>Introducing:<BR></SPAN><SPAN><A href="/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/Studio+11.htm"><B>Studio version 11</B></A></SPAN>, <SPAN><A href="/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/Studio+Plus+11.htm"><B>Studio Plus 11</B></A></SPAN> and <BR><SPAN><A href="/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/Studio+Ultimate+11.htm"><B>Studio Ultimate 11</B></A></SPAN><BR><BR></DIV></TD></TR></TBODY></TABLE></TD>

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<TD><SPAN><A href="/PublicSite/us/Products/Consumer+Products/PCTV/PCTV/">Watch and record TV on a PC</A></SPAN><BR>

<DIV>Watch, record and TimeShift TV on your PC or stream PC media to a TV<BR><BR>
<DIV><IMG src="/images/design/white_arrow.gif">&nbsp;<A href="/PublicSite/us/Products/Consumer+Products/PCTV+Tuners/PCTV+Mac/Pinnacle+TV+for+Mac+HD+Stick.htm">New: Pinnacle TV for Mac HD Stick!</A></DIV><BR><A href="/PublicSite/us/Products/Consumer+Products/PCTV/PCTV/"><IMG src="/images/design/pctv_us_fontlogo.gif"></A><IMG src="/images/design/and_fontlogo.gif"><A href="/PublicSite/us/Products/Consumer+Products/Digital+Media+Adapters/Digital+Media+Player/ShowCenter+200.htm"><IMG src="/images/design/showcenter_us2_fontlogo.gif"></A><BR><SPAN>Introducing:<BR></SPAN><SPAN><A href="/PublicSite/us/Products/Consumer+Products/PCTV+Tuners/PCTV+Analog_Digital+PVR/PCTV+To+Go+HD+Wireless.htm"><B>PCTV To Go HD Wireless</B></A></SPAN> and<BR><SPAN><A href="/PublicSite/us/Products/Consumer+Products/PCTV+Tuners/PCTV+Analog_Digital+PVR/PCTV+HD+Pro+Stick.htm"><B>PCTV HD Pro Stick</B></A></SPAN></DIV>
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<TD><SPAN><A href="/PublicSite/us/Products/Consumer+Products/Dazzle/Family.htm">Get started with affordable video tools</A></SPAN><BR>
<DIV>Quick and easy ways to archive and edit video or watch TV on your PC<BR></DIV>
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<DIV><BR><A href="/PublicSite/us/Products/Consumer+Products/Dazzle/Family.htm"><IMG src="/images/design/dazzle_fontlogo.gif"></A><BR><SPAN>Introducing:</SPAN><BR><SPAN><A href="/PublicSite/us/Products/Consumer+Products/Dazzle/Dazzle+Video+Archiving/Dazzle+DVD+Recorder.htm"><B>Dazzle DVD Recorder</B></A> and</SPAN><BR><SPAN><A href="/PublicSite/us/Products/Consumer+Products/Dazzle/Dazzle+Video+Archiving/Dazzle+Video+Creator+Platinum.htm"><B>Dazzle Video Creator Platinum</B></A></SPAN> </DIV>

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<TD><SPAN><A href="/PublicSite/us/Products/Consumer+Products/Mobility/Media+Solutions/Family.htm">Enjoy your videos anywhere</A></SPAN><BR>
<DIV>Manage and move your favorite videos, photos and music to the Apple iPod, Sony PSP, DivX devices and more.<BR><BR><A href="/PublicSite/us/Products/Consumer+Products/Mobility/Media+Solutions/Family.htm"><IMG title="Mobile Media" src="/images/design/mobility_fontlogo.gif"></A><BR><SPAN>Introducing:</SPAN><BR><SPAN><A href="/PublicSite/us/Products/Consumer+Products/Mobility/Media+Solutions/Pinnacle+Mobile+Media+Converter.htm"><B>Pinnacle Mobile Media Converter</B></A><BR>&nbsp;</DIV>
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<TD><A href="http://buy.pinnaclesys.com/dr/v2/ec_main.entry25?page=studiowelcome&amp;client=Pinnacle&amp;sid=51106"></A> <BR></TD></TR><BEGIN>

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<TD><IMG src="/images/design/home/clear.gif"><SPAN><STRONG>New &amp; Noteworthy</STRONG></SPAN></TD></TR>
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<td><A href="/PublicSite/us/About+Us/Public+Relations/News.htm?view=news?subPage=%2fPublicSite%2fus%2fAbout%2bUs%2fHome%2bPage%2bPress%2bReleases%2fPress%2bReleases%2fRetail%2bVision%2bSpring%2b2007.htm" title="Pinnacle Studio version 11 Named Best Software Product at RetailVision Spring 2007">Pinnacle Studio version 11 Named Best Software Product at RetailVision Spring ...</A>
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<img src="/images/design/square_arrow.gif" width="4" height="6">
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<td><A href="/PublicSite/us/About+Us/Public+Relations/News.htm?view=news?subPage=%2fPublicSite%2fus%2fAbout%2bUs%2fHome%2bPage%2bPress%2bReleases%2fPress%2bReleases%2fStudio%2bOnline%2bpress%2brelease.htm" title="Pinnacle Systems Helps Consumers Instantly Share Home Videos on the Web">Pinnacle Systems Helps Consumers Instantly Share Home Videos on the Web</A>
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<img src="/images/design/square_arrow.gif" width="4" height="6">
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<td><A href="/PublicSite/us/About+Us/Public+Relations/News.htm?view=news?subPage=%2fPublicSite%2fus%2fAbout%2bUs%2fHome%2bPage%2bPress%2bReleases%2fPress%2bReleases%2fStudio%2b11%2bpress%2brelease.htm" title="Pinnacle Systems Introduces the Next Generation of Video Editing Software: Pinnacle Studio 11">Pinnacle Systems Introduces the Next Generation of Video Editing Software: Pin...</A>
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<TD><A href="http://www.microsoft-watch.com/content/vista/whoa_the_vista_logo_does_matter.html?kc=MWRSS02129TX1K0000535">PCTV HD Pro Stick and the Vista advantage</A></TD></TR></TBODY></TABLE></TD></TR>
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<TD><IMG src="/images/design/home/clear.gif"><SPAN><STRONG>Returning Customers</STRONG></SPAN></TD></TR>
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<DIV><IMG src="/images/design/square_arrow.gif"> <A href="/PublicSite/us/Support/Consumer+Support/"><STRONG>Support</STRONG></A><BR><IMG src="/images/design/square_arrow.gif"> <A href="http://buy.pinnaclesys.com/dr/v2/ec_main.entry25?page=studiowelcome&amp;client=Pinnacle&amp;sid=51106"><STRONG>Upgrade to Studio 11</STRONG></A> <BR><IMG src="/images/design/square_arrow.gif"> <A href="http://cdn.pinnaclesys.com/SupportFiles/S10_BetaDownload_10_8_0_4555_light.htm"><STRONG>Pinnacle Studio 10 or above users:<BR>&nbsp;&nbsp;Try our Vista-compatible beta!</STRONG></A><BR><IMG src="/images/design/square_arrow.gif"> <A href="/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/HD+DVD+Authoring+pack.htm"><STRONG>Discover HD DVD Authoring</STRONG></A>&nbsp;<BR><IMG src="/images/design/square_arrow.gif"> <A href="http://buy.pinnaclesys.com/dr/v2/ec_main.entry25?page=liquidwelcome&amp;client=Pinnacle&amp;sid=51106"><STRONG>Upgrade to Avid Liquid 7</STRONG></A><BR></DIV><A href="/PublicSite/us/MyPinnacle/"><SPAN><IMG alt="Free downloads, tips &amp; tricks, and many other resources for your registered Pinnacle product" src="/images/design/mypinnacle_blu.gif"></SPAN></A> </TD></TR>

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<TD><IMG src="/images/design/home/clear.gif"><SPAN><STRONG>For Video Editing Pros </STRONG></SPAN></TD></TR>
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<TD><A href="/PublicSite/us/Products/Consumer+Products/Advanced+Video/">Liquid Edition is now Avid Liquid</A>
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<TD><IMG src="/images/design/home/clear.gif"><SPAN><STRONG>For Educators </STRONG></SPAN></TD></TR>
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<DIV><A href="/PublicSite/us/Products/Education/">Welcome Teachers</A></DIV></TD></TR></TBODY></TABLE><END><END></TD>

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Daifne
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Post Posted May 29th, 2007, 8:53 am

I am editing both of your posts to put the code in code tags...

azguy
 
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Joined: May 18th, 2007, 9:06 am

Post Posted May 29th, 2007, 8:53 am

For whatever reason the forum seems to be cutting out information from the webpage.

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Microsoft Visual Studio .NET 7.1" name="GENERATOR">
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Daifne
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Post Posted May 29th, 2007, 8:55 am

Please, when you post code, put it between the code tags.
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[code][/code]

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