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sound just stopped working in Firefox 2

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Guest
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Post Posted January 2nd, 2008, 1:54 pm

Hi, I saw another user post a similar question about why firefox would suddenly stop playing sound. I have a similar problem and I can pinpoint it to around the time I installed the new Firefox 3 beta. The beta worked fine and I was able to listen to hear sound from any website as normal, so I forgot about the problem on FF2 and just used the beta. However, I wanted to go back to my FF 2 since certain sites didn't work with FF3, plus I missed my add ons, so I uninstalled FF3, uninstalled FF2, reinstalled FF2 and none of it helped. Just like the previous poster with this issue, I have no new add ons or have not installed any firewall recently.

I did notice one other thing...the buttons in the options menu are greyed out. Although I can access the menus under the different buttons, I can't help but think it's somehow related to the problem with sound? HELP!! (I didn't notice a resolution to the other poster's problem so figured I would post separately, hope that's not a problem.)

Guest
Guest
 

Post Posted January 6th, 2008, 8:08 am

still no sound....and no help?? Does ANYONE out there have a solution? I'm beginning to think I'm better off abandoning FF. Maybe I'll look at it again with FF3....

dickvl

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Posts: 51391
Joined: July 18th, 2005, 3:25 am

Post Posted January 6th, 2008, 4:20 pm

If you use the same profile in Firefox 2 that you have used with Firefox 3 then you need to create a new profile as the two are not compatible.
See: Standard diagnostic: Create a new (test) profile
(only enter a name for the new profile, do not click "Choose Folder" to specify a location)

Guest
Guest
 

Post Posted January 7th, 2008, 11:03 am

thanks for responding dickvl! I figured I must have broken something when I installed the beta, but didn't know how to fix it. I uninstalled both versions as you saw in my original post and then re-installed ONLY FF2, and yet I still have no sound. Is your suggestion only for running both versions simultaneously? I just want to run FF2 for now...with sound. I appreciate your help and any clarification of your suggestion that you can offer. Warren

dickvl

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Posts: 51391
Joined: July 18th, 2005, 3:25 am

Post Posted January 7th, 2008, 3:42 pm

You didn't answer if you created a new profile: uninstalling Firefox doesn't affect your profile and unless you removed your old profile or created a new profile then that old profile in still used and will effect the new installation.

Guest
Guest
 

Post Posted January 7th, 2008, 3:45 pm

Ok......so I created a new profile with none of my extensions, etc. and got all excited thinking it was going to work now.....and nada. STILL no sound. I never thought it was my extensions anyway as I mentioned, because I haven't added any in a long while. Someone please help!! dickvl?

Guest
Guest
 

Post Posted January 7th, 2008, 3:48 pm

@dickvl....seems I posted right after you so you may be on here at the same time... thanks for taking up my issue... hopefully you can help see me through it... would really appreciate it a ton!

dickvl

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Posts: 51391
Joined: July 18th, 2005, 3:25 am

Post Posted January 7th, 2008, 4:45 pm

If your problem is with Flash then try to uninstall and reinstall Flash:
Adobe Flash Player Uninstall Flash: http://www.adobe.com/go/tn_14157

Guest
Guest
 

Post Posted January 7th, 2008, 5:21 pm

ok....uninstalled and reinstalled flash and still doesn't help. My problem is with sound in general in Firefox though...streaming audio, video, flash video no type of sound at all works. Sound in Opera works, sound in IE works, sound in general works in every other application. I'm open to any other suggestions you have.

Guest
Guest
 

Post Posted January 8th, 2008, 3:24 pm

someone please help!!

Aeroplace
Guest
 

Post Posted January 15th, 2008, 4:44 am

Had the exact same problem.
I removed the bugmenot addon and now it works.
It could be an addon conflicting with flash...

antorres88
Guest
 

Post Posted March 7th, 2008, 1:31 pm

Hi everybody,

i have the same issue, no sound on firefox (youtube, metacafe) but it works perfectly on IE and other applications.
I looked through all forums and seems to me that this is a problem without solution,
tried uninstalling FF, erased all program files, windows registry keys, my FF profile.. ERASED EVERYTHING, reinstalled all plugins over and over, but nothing seems to work!

I really hope to find a solution, FF has been very comfortable for me. Don't want to use IE, but lately is the only choice if I want to see some videos or just listen something.

Regards from Asuncion, Paraguay

bdb4269
 
Posts: 8
Joined: April 25th, 2008, 10:39 am

Post Posted April 25th, 2008, 10:48 am

I am having the same problem. Haven't tried any of the beta's. Have just kept with the main firefox line. The sound stopping working didn't seem to coincide with an update or new addon.

(It is, I suppose, possible, however unlikely, that it happened with the latest update, and I just didn't do anything with audio on that browser for a few days, so I ended up noticing it days after updating -- but I very highly doubt it, and it doesn't make much sense anyway, as I havnt had any problems with my other firefox browsers on my other PC's which all got the latest update. )

Does anyone have other idea's? I don't know if I can live without sound in my firefox, on my main home PC. If I don't find an answer soon, I will probably quite literally re-install windows, because I refuse to use IE or Opera.

Someone please help!

bdb4269
 
Posts: 8
Joined: April 25th, 2008, 10:39 am

Post Posted April 27th, 2008, 2:06 pm

OK -- Im thinking maybe it has something to do with Quicktime.

Strangly under about:plugins -- quicktime is listed like 8 times. Not sure what the deal with that is.

I looked in options and quicktime is listed as the program to play almost every kind of file (not sure how that happened, whenever I install quicktime, I always select the ONLY the quicktime only formats for it to open.

This is what my about:plugins looks like


=================================================

Installed plug-ins
Find more information about browser plug-ins at mozilla.org.
Help for installing plug-ins is available from plugindoc.mozdev.org.

Mozilla Default Plug-in
File name: npnul32.dll
Default Plug-in
MIME Type
Description
Suffixes
Enabled
*
Mozilla Default Plug-in
*
No
DivX Player Netscape Plugin
File name: npDivxPlayerPlugin.dll
npdivxplayerplugin
MIME Type
Description
Suffixes
Enabled
application/divxplayer-plugin
npdivxplayerplugin
scr
Yes
DivX Web Player
File name: npdivx32.dll
DivX Web Player version 1.4.0.233
MIME Type
Description
Suffixes
Enabled
video/divx
DivX Video Files
divx,div
Yes
QuickTime Plug-in 7.4.1
File name: npqtplugin7.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type
Description
Suffixes
Enabled
image/jp2
JPEG2000 image
jp2
Yes
image/jpeg2000
JPEG2000 image
jp2
Yes
image/jpeg2000-image
JPEG2000 image
jp2
Yes
image/x-jpeg2000-image
JPEG2000 image
jp2
Yes
QuickTime Plug-in 7.4.1
File name: npqtplugin6.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type
Description
Suffixes
Enabled
video/x-m4v
Video (protected)
m4v
Yes
image/x-macpaint
MacPaint image
pntg,pnt,mac
Yes
image/pict
PICT image
pict,pic,pct
Yes
image/x-pict
PICT image
pict,pic,pct
Yes
image/png
PNG image
png
Yes
image/x-png
PNG image
png
Yes
image/x-quicktime
QuickTime image
qtif,qti
Yes
image/x-sgi
SGI image
sgi,rgb
Yes
image/x-targa
TGA image
targa,tga
Yes
QuickTime Plug-in 7.4.1
File name: npqtplugin5.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type
Description
Suffixes
Enabled
audio/3gpp
3GPP media
3gp,3gpp
Yes
video/3gpp2
3GPP2 media
3g2,3gp2
Yes
audio/3gpp2
3GPP2 media
3g2,3gp2
Yes
video/sd-video
SD video
sdv
Yes
application/x-mpeg
AMC media
amc
Yes
video/mp4
MPEG-4 media
mp4
Yes
audio/mp4
MPEG-4 media
mp4
Yes
audio/x-m4a
AAC audio
m4a
Yes
audio/x-m4p
AAC audio (protected)
m4p
Yes
audio/x-m4b
AAC audio book
m4b
Yes
QuickTime Plug-in 7.4.1
File name: npqtplugin4.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type
Description
Suffixes
Enabled
video/mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
Yes
audio/mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
Yes
audio/x-mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
Yes
video/3gpp
3GPP media
3gp,3gpp
Yes
QuickTime Plug-in 7.4.1
File name: npqtplugin3.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type
Description
Suffixes
Enabled
audio/x-gsm
GSM audio
gsm
Yes
audio/AMR
AMR audio
AMR
Yes
audio/aac
AAC audio
aac,adts
Yes
audio/x-aac
AAC audio
aac,adts
Yes
audio/x-caf
CAF audio
caf
Yes
audio/ac3
AC3 audio
ac3
Yes
audio/x-ac3
AC3 audio
ac3
Yes
video/x-mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
Yes
QuickTime Plug-in 7.4.1
File name: npqtplugin2.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type
Description
Suffixes
Enabled
audio/aiff
AIFF audio
aiff,aif,aifc,cdda
Yes
audio/x-aiff
AIFF audio
aiff,aif,aifc,cdda
Yes
audio/basic
uLaw/AU audio
au,snd,ulw
Yes
audio/mid
MIDI
mid,midi,smf,kar
Yes
audio/x-midi
MIDI
mid,midi,smf,kar
Yes
audio/midi
MIDI
mid,midi,smf,kar
Yes
audio/vnd.qcelp
QUALCOMM PureVoice audio
qcp
Yes
QuickTime Plug-in 7.4.1
File name: npqtplugin.dll
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type
Description
Suffixes
Enabled
application/sdp
SDP stream descriptor
sdp
Yes
application/x-sdp
SDP stream descriptor
sdp
Yes
application/x-rtsp
RTSP stream descriptor
rtsp,rts
Yes
video/quicktime
QuickTime Movie
mov,qt,mqv
Yes
video/flc
AutoDesk Animator (FLC)
flc,fli,cel
Yes
audio/x-wav
WAVE audio
wav,bwf
Yes
audio/wav
WAVE audio
wav,bwf
Yes
RealJukebox NS Plugin
File name: nprjplug.dll
RealJukebox Netscape Plugin
MIME Type
Description
Suffixes
Enabled
none
RealJukebox NS Plugin File
none
Yes
RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)
File name: nppl3260.dll
RealPlayer(tm) LiveConnect-Enabled Plug-In
MIME Type
Description
Suffixes
Enabled
audio/x-pn-realaudio-plugin
RealPlayer(tm) as Plug-in
rpm
Yes
RealPlayer Version Plugin
File name: nprpjplug.dll
6.0.11.2806
MIME Type
Description
Suffixes
Enabled
application/vnd.rn-realplayer-javascript
RealPlayer Version Plugin
rpj
Yes
Adobe Acrobat
File name: nppdf32.dll
Adobe PDF Plug-In For Firefox and Netscape
MIME Type
Description
Suffixes
Enabled
application/pdf
Acrobat Portable Document Format
pdf
Yes
application/vnd.adobe.x-mars
Acrobat Portable XML Document Format
mars
Yes
application/vnd.fdf
Acrobat Forms Data Format
fdf
Yes
application/vnd.adobe.xfdf
XML Version of Acrobat Forms Data Format
xfdf
Yes
application/vnd.adobe.xdp+xml
Acrobat XML Data Package
xdp
Yes
application/vnd.adobe.xfd+xml
Adobe FormFlow99 Data File
xfd
Yes
Microsoft® Windows Media Player Firefox Plugin
File name: np-mswmp.dll
np-mswmp
MIME Type
Description
Suffixes
Enabled
application/x-ms-wmp
np-mswmp
*
Yes
application/asx

*
Yes
video/x-ms-asf-plugin

*
Yes
application/x-mplayer2

*
Yes
video/x-ms-asf

asf,asx,*
Yes
video/x-ms-wm

wm,*
Yes
audio/x-ms-wma

wma,*
Yes
audio/x-ms-wax

wax,*
Yes
video/x-ms-wmv

wmv,*
Yes
video/x-ms-wvx

wvx,*
Yes
Shockwave Flash
File name: NPSWF32.dll
Shockwave Flash 9.0 r115
MIME Type
Description
Suffixes
Enabled
application/x-shockwave-flash
Adobe Flash movie
swf
Yes
application/futuresplash
FutureSplash movie
spl
Yes
iTunes Application Detector
File name: npitunes.dll
iTunes Detector Plug-in
MIME Type
Description
Suffixes
Enabled
application/itunes-plugin
This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

Yes
RealNetworks Rhapsody Player Engine
File name: nprhapengine.dll
Rhapsody Player Engine Plugin
MIME Type
Description
Suffixes
Enabled
application/rhapsody-plugin
RhapsodyPlugin
rhp
Yes
Java(TM) Platform SE 6 U5
File name: npjava11.dll
Java Plug-in 1.6.0_05 for Netscape Navigator (DLL Helper)
MIME Type
Description
Suffixes
Enabled
application/x-java-applet;version=1.1.1
Java Applet

Yes
application/x-java-bean;version=1.1.1
JavaBeans

Yes
application/x-java-applet;version=1.1
Java Applet

Yes
application/x-java-bean;version=1.1
JavaBeans

Yes
application/x-java-applet
Java Applet

Yes
application/x-java-bean
JavaBeans

Yes
Java(TM) Platform SE 6 U5
File name: npjava12.dll
Java Plug-in 1.6.0_05 for Netscape Navigator (DLL Helper)
MIME Type
Description
Suffixes
Enabled
application/x-java-applet;version=1.2
Java Applet

Yes
application/x-java-bean;version=1.2
JavaBeans

Yes
application/x-java-applet;version=1.1.3
Java Applet

Yes
application/x-java-bean;version=1.1.3
JavaBeans

Yes
application/x-java-applet;version=1.1.2
Java Applet

Yes
application/x-java-bean;version=1.1.2
JavaBeans

Yes
Java(TM) Platform SE 6 U5
File name: npjava13.dll
Java Plug-in 1.6.0_05 for Netscape Navigator (DLL Helper)
MIME Type
Description
Suffixes
Enabled
application/x-java-applet;version=1.3.1
Java Applet

Yes
application/x-java-bean;version=1.3.1
JavaBeans

Yes
application/x-java-applet;version=1.4
Java Applet

Yes
application/x-java-bean;version=1.4
JavaBeans

Yes
application/x-java-applet;version=1.4.1
Java Applet

Yes
application/x-java-bean;version=1.4.1
JavaBeans

Yes
Java(TM) Platform SE 6 U5
File name: npjava14.dll
Java Plug-in 1.6.0_05 for Netscape Navigator (DLL Helper)
MIME Type
Description
Suffixes
Enabled
application/x-java-applet;version=1.4.2
Java Applet

Yes
application/x-java-bean;version=1.4.2
JavaBeans

Yes
application/x-java-applet;version=1.5
Java Applet

Yes
application/x-java-bean;version=1.5
JavaBeans

Yes
application/x-java-applet;version=1.6


Yes
application/x-java-bean;version=1.6


Yes
Java(TM) Platform SE 6 U5
File name: npjava32.dll
Java Plug-in 1.6.0_05 for Netscape Navigator (DLL Helper)
MIME Type
Description
Suffixes
Enabled
application/x-java-applet;version=1.3
Java Applet

Yes
application/x-java-bean;version=1.3
JavaBeans

Yes
application/x-java-applet;version=1.2.2
Java Applet

Yes
application/x-java-bean;version=1.2.2
JavaBeans

Yes
application/x-java-applet;version=1.2.1
Java Applet

Yes
application/x-java-bean;version=1.2.1
JavaBeans

Yes
Java(TM) Platform SE 6 U5
File name: npoji610.dll
Java Plug-in 1.6.0_05 for Netscape Navigator (DLL Helper)
MIME Type
Description
Suffixes
Enabled
application/x-java-vm
Java

Yes
Java(TM) Platform SE 6 U5
File name: npjpi160_05.dll
Java Plug-in 1.6.0_05 for Netscape Navigator (DLL Helper)
MIME Type
Description
Suffixes
Enabled
application/x-java-applet;jpi-version=1.6.0_05
Java Applet

Yes
application/x-java-bean;jpi-version=1.6.0_05
JavaBeans

Yes

bdb4269
 
Posts: 8
Joined: April 25th, 2008, 10:39 am

Post Posted April 27th, 2008, 2:52 pm

OK, so the quicktime thing had nothing to do with it.

I have 2 firefox profiles I use (well one I use, and one I hardly use, for anonymous browsing using Tor/the Vidalia Bundle) -- I noticed that sound also did not work in that profile, which has never been updated at all (and definitely not used for weeks before this happened.

Since sound worked in other browsers and other programs, I never checked the windows audio mixer -- but since I knew for sure it was not a corupt profile, I decided to look at the windows mixer.

Normally in XP, you have a master volume and a wave volume (that effects all audio programs that are not midi, or one of those other options.)

In windows Vista, you have a master volume and an applications volume.

BUT -- I had a master volume and an applications volume - AND a firefox Volume, and a Pidgin Volume, and two unlabeled Volumes.
http://img90.imageshack.us/img90/7595/volumegz6.jpg

The firefox and one of the unnamed where muted, so I unmuted them, and its all working great now.

Im glad I took that screen shot when I did, because, now when I go into the mixer I only have Master and Application Volumes. The individuals are missing. (Like I opened it back up right after unmuting and closing it and the individual volumes where gone)

This is what it looks like now
http://img264.imageshack.us/img264/518/volume2ft5.jpg


-----------------

I have NO idea how this happened in the first place. I don't even know if its normal at all for windows to display different applications like that. I cant seem to get it to do it again.

O well -- Im just glad it works now!!! :)

I hope this helps solve someone elses problem --- and/or if anyone has any light to shed on what the deal is with Vista Volume Mixer, Id love to hear it.

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