User Help for Mozilla Firefox
You DO NOT want Phoenix. It's very old, very outdated, and very vulnerable to security problems. Just read the Knowledge Base article again, VERY carefully. And if that doesn't work, then and only then, post back here with a careful description of what went wrong.
Just realized anything served as an attachment is blocked for me, not just .exe files. There were other things in my download history but they were all downloaded prior to the FF3 upgrade (should I really be calling it an upgrade?). I am not seeing anything in the linked KB article or bug report that would help me fix it.
Guest, since you have told us NOTHING about what you have tried, no one can possibly help you. And from what you wrote, it sounds like you didn't actually try anything.
But from your description, it sounds like you have a problem with security software, and not necessarily the Windows security zone. Unfortunately, misguided, out-of-control security software is usually the cause of this sort of problem.
They are not doing such. Firefox is a cross platform browser as it can be used on a variety of OS's besides Windows as Mozilla provides Mac OSX and Linux builds also. Firefox would not be such a popular browser if it was trying to be IE, especially on Linux and Mac.
Set HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3\1806 to 0 or 1
and HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3\1806 to 0 or 1
You may have to restart FF3 for this to work. A reboot does not appear to be required, but it remains possible.
These are the permissions for the Internet Zone - and it works for me. Whether this has opened anything else up or not, I am not sure, but FF3 is now working. How CU was set to 3 I have no idea (beyond the IE7 speculation earlier) when LM was 1. On the machine that has always worked, both were at 1 (= ask).
See http://blogs.technet.com/askperf/archiv ... tting.aspx
Many thanks to Jim Mathies.
It would be good to know whether this is the solution for others as well.
Last edited by hrdubwd on July 15th, 2008, 5:40 am, edited 2 times in total.
From your earlier posts in this thread, the problem machine had IE6 (WinXP. SP2) but it previously had IE7 installed, which you later uninstalled, (restoring IE6). To quote from your post,
...if that installation left what are now inaccessible registry values, it could account for the problem..
Good to hear that you fixed the problem without needing to reinstall IE7, by editing the registry, so that the inaccessible value for "Launching applications and unsafe files" (1806... not 1086!) was either Enable (0) or Prompt (1) in both HKCU (HKEY current user) and HKLM (HKEY local machine). I'll add that to the KB article.
I'm quoting your previous replies, below, in order.
So it's looking like a Windows bug?
Thanks for fixing that, Alice. Do both MozillaZine KB and Sumo have something on this?
For the record, the link to the registry fix came from bug 425946, comment 29.
I added the registry fix to the MozillaZine KB article, Unable to save or download files under Reset system Internet security settings - Windows
The related SUMO article (which I also wrote) is:
Unable to download or save files (under "Reset system Internet security settings"
SUMO articles are geared towards "basic" users so I'm not going to add the registry fix there (although someone else might). The article does include a "credit" at the end, "Based on information from Unable to save or download files (mozillaZine KB)"
... so users should be able to find the registry edit solution if they click that link.
There is a difference between the keys of CU (current user) and LM (local machine) and that's normal in most cases. This is how there can be differences in settings for different accounts on the computer. And maybe creating another account could solve the problem... at least to download the fixes/programs... By default, new accounts get the settings of LM + custom dirs/names...
I don't think a credit at the bottom is adequate. No one checks the credits when they are trying to solve a problem. Why not just give the information? You could just say, "Advanced users can solve the problem by editing a Windows Registry entry.[link to the KB section]"
Why not register at SUMO and give the information yourself?
Seriously, go get a SUMO account. At the very least, you could add a comment to the Contributors forum, requesting that the information be added to that article with a link back to this thread or to the MozillaZine article.
Looks that way, if uninstalling IE7 removed UI access to any customized settings for "Launching applications and unsafe files, which is not available in IE6 via Internet Optiions .... Sort of like in Firefox, when you change an option in the UI and then the UI is removed in a new version, and you have to use about:config to fix it? (example ... due to bug 287571)
The thing is, there are other circumstances in which IE7 is installed and the "Launching applications and unsafe files" option is already set to "Prompt", but downloading any exe file still results in the Fx 3 error, This download has been blocked by your security zone policy in the Downloads window. Reinstalling IE7 does seem to work in such cases and is safer for inexperienced users then editing the registry. The registry edit solution (or even simply toggling the setting via the UI) may also fix the problem when IE7 is already installed, although no one has specifically confirmed that it does.
I had this problem with FF3, IE6 and IE7 standalone on a machine. I'll be honest - Read through the first couple of page of this thread, and tried the registry key solution and it still didn't work. If someone posted this solution in one of the other pages I didn't read - sorry.
Then I went into Security settings for the internet zone, and changed "Installation of desktop items" to enable, saved, then set it to prompt, and saved again. Finally! this sorted the problem in IE6 and FF3.
Thanks for the information but could you explain some more?
You said that "I had this problem with FF3, IE6 and IE7 standalone on a machine". I don't understand. Do you have both IE6 and IE7 installed on the same computer at the same time, or what?
The IE7 setting that causes downloads to be blocked in Firefox 3 is "Launching applications and unsafe files", which is directly below "Installation of desktop items" in the Internet Options Security settings. The default setting for both is "Prompt (recommended)".
Did you first try the other solutions suggested in the MozillaZine KB article, Unable to save or download files under Reset system Internet security settings - Windows ... such as toggling "Launching applications and unsafe files" (assuming you had that setting) or resetting all Internet Security zones to the default levels?
I have IE7 installed. I set "Installation of desktop items" to "Disable" and I had no problems downloading exe files in Firefox 3 (I used http://port25.technet.com/videos/downloads/wmpfirefoxplugin.exe as my test download), so I'm not sure what happened in your case. You also said that toggling the "Installation of desktop items" setting, sorted the problem in IE6 and FF3. ... does that mean you didn't have a problem with IE7 exe downloads, or that you still can't download exe files with IE7?
go into internet options security and reset all zones to default level, then move the level down to medium. worked for me
I'm having similar issues. I recently updated one of the computers in my office to FF3 and I cannot download our VPN software via firefox anymore. It doesn't even bring up the downloads page at all... also my company developed a site strictly for use with FF2 (hasn't been tested in FF3 yet)and certain downloadable xls documents are not able to download with FF3 it says "the download has been blocked by your security policy" or something like that. Very much annoying.
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