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"Firefox has stopped working" (Firefox crashing)

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AOV
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Post Posted July 9th, 2008, 5:27 pm

:: I have Firefox 3.0 and Windows Vista. ::

Ever since I got Firefox 3.0 on the day it was released, it has kept crashing frequently. I looked at the Firefox crashes article from MozillaZine KB (none of it applies) and performed the Standard diagnostic.

I ran Firefox in Safe Mode, but it crashed even then. I made a new profile, but it isn't that problem, either. I did a very thorough clean install of Firefox 3.0, and even redownloaded the installer file, but it still crashed.

When Firefox crashes, I can't use the Mozilla Crash Reporter, either, because there's the Windows Vista window with "Firefox has stopped working". (It's never been anything but the Windows Vista application crash box.)

It's strange that it might crash so randomly. It might crash when I try to load a new webpage, but when I load the same webpage again, after the crash, it will work fine. It's very difficult to predict (i.e., if I want to try to MAKE it crash, it won't necessarily).

When I downgraded to Firefox 2, it was all fine again. (As it has been when I've been using Firefox 2 before the advent of 3.0.)

I have collected several of the "More Details" parts when Firefox crashed. They're not all the crashes, as I've stopped collecting information (but I can still get it from Windows' Event Viewer anyhow). I've noticed that the 'fault module' is most often xul.dll or mozcrt19.dll. There are others, but these are the most frequent.

(It seems like a problem with the DLLs or something.)
-----
Problem signature:
Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: nvcpl.dll
Fault Module Version: 7.15.11.6222
Fault Module Timestamp: 468eb94e
Exception Offset: 003b0295
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: xul.dll
Fault Module Version: 1.9.0.3071
Fault Module Timestamp: 483ebb91
Exception Code: c0000005
Exception Offset: 000a6f61
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: js3250.dll
Fault Module Version: 4.0.0.0
Fault Module Timestamp: 483ebb90
Exception Code: c0000005
Exception Offset: 0003a007
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 3d9f
Additional Information 2: d985f8472722f6b6bb2b0543ebcd986c
Additional Information 3: f153
Additional Information 4: 2971fc88b7b0e74e4e1055a647fa2818
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: MOZCRT19.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 483ebb90
Exception Code: c0000005
Exception Offset: 00006c6c
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
-----
Problem signature:
Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: StackHash_a7d0
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: dd9ad865
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a7d0
Additional Information 2: f491ae8f1c887c04ba7851ba55a82328
Additional Information 3: 5ed2
Additional Information 4: babb62129f473b769a5986f5e8bcd65a
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: xul.dll
Fault Module Version: 1.9.0.3071
Fault Module Timestamp: 483ebb91
Exception Code: c0000005
Exception Offset: 00092fb0
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: aaed
Additional Information 2: 3a8f94906a6c9f831efab4cfcb5f9077
Additional Information 3: 8cea
Additional Information 4: 7a21fad1799fe66c55fd294f29ccc697
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: js3250.dll
Fault Module Version: 4.0.0.0
Fault Module Timestamp: 483ebb90
Exception Code: c0000005
Exception Offset: 0004729b
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: faf4
Additional Information 2: 02859e810a294586033598af16efa42a
Additional Information 3: a3be
Additional Information 4: 67b93173bcd1ace89e42e93e42ddd0ec
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: xul.dll
Fault Module Version: 1.9.0.3071
Fault Module Timestamp: 483ebb91
Exception Code: c0000005
Exception Offset: 0032401e
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 96ad
Additional Information 2: 80e543efc49a75c38df5a799e0152e87
Additional Information 3: df3e
Additional Information 4: 970db06ce59fbec3db261b9709e66a54
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: MOZCRT19.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 483ebb90
Exception Code: c0000005
Exception Offset: 00006c6c
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c62e
Additional Information 2: efa0ceecb7bef5d1480756f01433afc9
Additional Information 3: bfef
Additional Information 4: daae86878aea4f860134941401c5b24f
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: MOZCRT19.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 483ebb90
Exception Code: c0000005
Exception Offset: 00006c6c
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 4933
Additional Information 2: d87882439a5e6dce65a93741d0e46694
Additional Information 3: f316
Additional Information 4: 140bfd2139dd7cb45eb8ec4e4b8fa62c
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: js3250.dll
Fault Module Version: 4.0.0.0
Fault Module Timestamp: 483ebb90
Exception Code: c0000005
Exception Offset: 00047400
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 990c
Additional Information 2: 3985df099f8b8c8af25b6ec07417840d
Additional Information 3: e6e5
Additional Information 4: a7d029e93bb4581937462a1a3f352918
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: MOZCRT19.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 483ebb90
Exception Code: c0000005
Exception Offset: 00006c6c
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: xul.dll
Fault Module Version: 1.9.0.3071
Fault Module Timestamp: 483ebb91
Exception Code: c0000005
Exception Offset: 0000e0c6
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: xul.dll
Fault Module Version: 1.9.0.3071
Fault Module Timestamp: 483ebb91
Exception Code: c0000005
Exception Offset: 0001255e
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 51ab
Additional Information 2: e5b7e7b1ec7347f7a70dede1494dfb88
Additional Information 3: 7609
Additional Information 4: 3cba2cb874f7996cebead2ba29949b540
-----
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3071
Application Timestamp: 483ebafb
Fault Module Name: MOZCRT19.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 483ebb90
Exception Code: c0000005
Exception Offset: 00007d88
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c62e
Additional Information 2: efa0ceecb7bef5d1480756f01433afc9
Additional Information 3: 27bb
Additional Information 4: f2857b00b0249db5196dddacaa87ede9

DanRaisch
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Post Posted July 9th, 2008, 5:47 pm

When you did a thorough clean of of Firefox 3.0, did you delete the entire application folder?
Delete any downloaded or partially downloaded installer files.
Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
Delete the directory C:\Program Files\Mozilla Firefox
Delete the Profile Folder ( http://kb.mozillazine.org/Profile_Folder )
Shutdown any anti-virus software you are running.
Download a new copy of the full installer from www.mozilla.com
Run the installer.
Restart the anti-virus program.
Run Firefox with no add-ons and only the default theme for a day or so to confirm the frequency of crashes (or the absence thereof).
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

a;skdjfajf;ak

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Post Posted July 9th, 2008, 5:50 pm

Looks like you get to join some others having DEP failures:
viewtopic.php?f=38&t=681825

I've yet to see one on my Vista box...

AOV
Guest
 

Post Posted July 9th, 2008, 5:56 pm

DanRaisch wrote:When you did a thorough clean of of Firefox 3.0, did you delete the entire application folder?
Delete any downloaded or partially downloaded installer files.
Clear the browser cache (of whatever browser you are using to download FF) and the Windows Temp directory.
Delete the directory C:\Program Files\Mozilla Firefox
Delete the Profile Folder ( http://kb.mozillazine.org/Profile_Folder )
Shutdown any anti-virus software you are running.
Download a new copy of the full installer from http://www.mozilla.com
Run the installer.
Restart the anti-virus program.
Run Firefox with no add-ons and only the default theme for a day or so to confirm the frequency of crashes (or the absence thereof).


Yes, I did all of it. (Part of the thorough clean reinstall.) It still crashes.

Littlemut wrote:Looks like you get to join some others having DEP failures:
viewtopic.php?f=38&t=681825


Yes, this is another cause of some (i.e., very few) of the crashes. So far, though, it's only been the cause of two or three crashes, compared to the numerous crashes from an unknown cause. I saw the thread, but it doesn't have much of a solution. =S

AOV
Guest
 

Post Posted July 9th, 2008, 6:04 pm

Is it a plugin? I haven't individually disabled those to test (since crashing frequency is variable), and (most?) they're not stored in the Firefox installation folder or the Profile folder, are they?

I have:
- Adobe Acrobat
- iTunes Application Detector
- Java(TM) Platform SE 6U7
- Microsoft(R) Windows Media Player Firefox Plugin
- Mozilla Default Plug-in
- QuickTime Plug-in 7.5 (861)
- Shockwave Flash 9.0 r124
- Shockwave for Director (version 11.0)
- Silverlight Plug-In (1.0.3041.0)

Also, are the crash details with the Problem Event Name pf BEX an indicator of DEP?

a;skdjfajf;ak

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Posts: 17002
Joined: July 10th, 2004, 8:44 am

Post Posted July 9th, 2008, 6:21 pm

AOV wrote:Is it a plugin? I haven't individually disabled those to test (since crashing frequency is variable), and (most?) they're not stored in the Firefox installation folder or the Profile folder, are they?

I have:
- Adobe Acrobat
- iTunes Application Detector
- Java(TM) Platform SE 6U7
- Microsoft(R) Windows Media Player Firefox Plugin
- Mozilla Default Plug-in
- QuickTime Plug-in 7.5 (861)
- Shockwave Flash 9.0 r124
- Shockwave for Director (version 11.0)
- Silverlight Plug-In (1.0.3041.0)

Also, are the crash details with the Problem Event Name pf BEX an indicator of DEP?


I would either get the Silverlight beta 2 or remove Silverlight 1.0, its a known cause of crashes.
From what I've been reading yes, BEX is an indicator of DEP.

Darix
Guest
 

Post Posted July 12th, 2008, 2:13 pm

Hi Avo, it is Java 6 Update 7 what is causing the crashes.
You can verify Firefox 3 works all right always you don't open a page with an applet. And you can reproduce the crash just opening Java Console (Tools -> Java Console).
I had the same issue, then i uninstalled Java 6 Update 7, then Firefox plugin went back to Java 6 Update 6 and it works all right now.
I needed a restart to get it working.

I hope mozilla fixes soon this issue with Java 6u7.

Regards,

Ramiro

DanRaisch
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Post Posted July 13th, 2008, 5:15 pm

But Mozilla doesn't provide the provide the Java plug-ins. Those come from Sun.
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

Stewart141
Guest
 

Post Posted July 16th, 2008, 5:56 am

Mine fixed by downgrading the flash player from here htt pps.com/download.php?oppsid=flashplayer9r115_win.exe after that no crashes

spsaucier
Guest
 

Post Posted August 14th, 2008, 10:51 am

Darix wrote:Hi Avo, it is Java 6 Update 7 what is causing the crashes.
You can verify Firefox 3 works all right always you don't open a page with an applet. And you can reproduce the crash just opening Java Console (Tools -> Java Console).
I had the same issue, then i uninstalled Java 6 Update 7, then Firefox plugin went back to Java 6 Update 6 and it works all right now.
I needed a restart to get it working.

I hope mozilla fixes soon this issue with Java 6u7.

Regards,

Ramiro


I'm having the same issue, but I can't reproduce it just by opening the Java console.

spsaucier
Guest
 

Post Posted August 14th, 2008, 12:43 pm

Thanks Stewart! Rolling back Flash Player worked perfectly.

spsaucier
Guest
 

Post Posted August 14th, 2008, 1:01 pm

Never mind... that gets rid of the problem for a little while, but it keeps coming back.

I've had this problem with Firefox 2 and 3, and with a browser based on Firefox (Flock).

I can even start the browser and sit on about:blank, but the crash will still occur after a short time.
Since I've been keeping track, this has been the error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: flock.exe
Application Version: 0.0.0.0
Application Timestamp: 487bcb6e
Fault Module Name: StackHash_586c
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 72764618
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 586c
Additional Information 2: c2c0012f670e367647f2f382a2e0dc6b
Additional Information 3: 4053
Additional Information 4: 6d464395e62f70b13caace935f0b552c

VK
Guest
 

Post Posted January 12th, 2011, 9:13 pm

I also have a similar error code for my FF crashing.

Faulting application name: firefox.exe, version: 1.9.2.3989, time stamp: 0x4cf9293f
Faulting module name: xul.dll, version: 1.9.2.3989, time stamp: 0x4cf9289d
Exception code: 0xc0000005
Fault offset: 0x0012bbe9
Faulting process id: 0x15a0
Faulting application start time: 0x01cbb2d029ca2cb9
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Faulting module path: C:\Program Files (x86)\Mozilla Firefox\xul.dll
Report Id: 58cfa03c-1eca-11e0-8afb-d284a12b1070

The only thing I've got new in this computer is some new RAM I've installed since boxing day. I did Memtestx86 on it, but it is starting to look like I didn't do enough passes for the errors to show up in the tests. I say this "might' be a ram problem because of the error code: Exception code: 0xc0000005, which is commonly related to corrupted ram issues.

Try testing your RAM to see if its faulty or not. (I use Memtestx86 as stated above)

sylviajanetorres1
Guest
 

Post Posted March 1st, 2011, 12:36 am

FIREFOX HAS A PROBLEM CRACSHING WHEN I GO TO FACEBOOK YOUTUBE

DanRaisch
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Post Posted March 1st, 2011, 5:52 am

This thread actually died out in 2008. If you require support, please create a new topic and provide details of the problem you are having.

Locking this thread due to the age of the original posts.
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

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