Thunderbird freezes when starting [Windows 10]

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beerhead
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Joined: June 18th, 2018, 8:46 am

Thunderbird freezes when starting [Windows 10]

Post by beerhead »

Hello everyone,
Hope you can help me.

A couple of days ago Thunderbird started freezing when launching. Even the interface won't load completely when the app starts not responding (in the status bar it tells that it tries to connect to a gmail account, if that matters).

I've tried to reinstall it but no luck, the problem remains: I install the app, then launch it and it freezes.

Thunderbird 52.7.0/52.8.0, Windows 10

Any help much appreciated.
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tanstaafl
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Re: Thunderbird freezes when starting [Windows 10]

Post by tanstaafl »

Start off by running it in safe mode (not to be confused with Windows safe mode) by holding down the Shift key when clicking on the Thunderbird shortcut. That will temporarily disable all add-ons. Usually this is an issue mainly when you've just upgraded and you discover that one of the add-ons doesn't play nicely with the latest version of Thunderbird but it could be (though unlikely) a side effect of an add-on being automatically upgraded. If that doesn't help, use the task manager to verify that Thunderbird isn't still running even though nothing is left on the screen. If it is, use task manager (or reboot) to kill it. Another possibility is that you might need to delete a parent.lock temporary file in the profile left over due to Thunderbird not exiting correctly.

See http://kb.mozillazine.org/Profile_in_use .

If you're seeing information in the status bar about it attempting to login to a Gmail account try logging into gmail using a browser. If there was a captcha (which Thunderbird has no clue how to deal with) that will give you an opportunity to get rid of it. This will also verify that the gmail servers are reachable (and you're not just dealing with a very long timeout).
beerhead
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Joined: June 18th, 2018, 8:46 am

Re: Thunderbird freezes when starting [Windows 10]

Post by beerhead »

Hi tanstaafl,

Thanks for your quick response.

Tried logging in the safe mode (even though I don't use any addons) - the problem remains.

As of gmail account - I've deleted all profiles when tried to reinstall the Thunderbird, so right now there're no profiles, and still...

http://prntscr.com/jwdnmp

And the Gmail account is accessible when logging into web view.
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tanstaafl
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Re: Thunderbird freezes when starting [Windows 10]

Post by tanstaafl »

Your screen shot link goes to "Open the URL to get original image" .

"As of gmail account - I've deleted all profiles when tried to reinstall the Thunderbird, so right now there're no profiles, and still..."
Profiles or accounts? There is a big difference. Normally you have one profile that has multiple accounts. If you literally deleted all profiles then Thunderbird should automatically run the new account wizard on startup.
beerhead
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Joined: June 18th, 2018, 8:46 am

Re: Thunderbird freezes when starting [Windows 10]

Post by beerhead »

tanstaafl wrote:Your screen shot link goes to "Open the URL to get original image" .
https://image.prntscr.com/image/kYIDEel ... Mv2IUg.png
tanstaafl wrote: Profiles or accounts? There is a big difference. Normally you have one profile that has multiple accounts. If you literally deleted all profiles then Thunderbird should automatically run the new account wizard on startup.
Both account and profiles. I tried to do clean install with the latest Thunderbird version, but without success.
ricardoapr
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Joined: June 19th, 2018, 11:00 am

Re: Thunderbird freezes when starting [Windows 10]

Post by ricardoapr »

Hi, I'm with the same problem where. Clean install of Windows 10 Pro (17134) and installed Thunderbird 52.8.0 and when I open the application just freeze.
Tried to open in the safe mode and the problem remains. I tried to install a posterior version and the same problem.
I also tried with a beta version (60.0b7) and the application works. Do you have any idea of might be?
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tanstaafl
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Re: Thunderbird freezes when starting [Windows 10]

Post by tanstaafl »

beerhead:

The screen shot just shows that you created a new profile with no accounts. You might be running into a configuration specific bug. I suggest you try using an older version temporarily. It can use your existing profile (which has your mail, settings, address books, add-ons etc.). See http://kb.mozillazine.org/Go_back_to_an ... hunderbird

ricardoapr:

Does Firefox have the same problem? The reason why I ask is both use the same Mozilla toolkit library.
ricardoapr
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Joined: June 19th, 2018, 11:00 am

Re: Thunderbird freezes when starting [Windows 10]

Post by ricardoapr »

tanstaafl:

The Firefox works with no problems. I also removed Firefox and installed an older version of Thunderbird (only) and the problem persists. I can try backup the profile, remove the beta version and install the latest stable one. Restore the profile and see if that works.
ricardoapr
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Joined: June 19th, 2018, 11:00 am

Re: Thunderbird freezes when starting [Windows 10]

Post by ricardoapr »

Hi! I did a backup of the profile. Uninstalled the beta version and installed the latest stable version. When I open Thunderbird it freezes again.
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tanstaafl
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Re: Thunderbird freezes when starting [Windows 10]

Post by tanstaafl »

I assume you've ruled out it being due to a leftover parent.lock temporary file in the profile (which prevents it from ever starting). http://kb.mozillazine.org/Profile_in_use

Try booting Windows in "safe mode with networking" and see if the problem persists. The freeze might be due to a interoperability problem with other software.

if that doesn't help, reboot normally, and then try creating a new profile per http://kb.mozillazine.org/Profile_Manager . If that works then import your old mail per http://kb.mozillazine.org/Importing_folders and your old address books per http://kb.mozillazine.org/Moving_addres ... n_profiles . If it doesn't work try deleting the profiles.ini file (it won't tolerate any errors in that file, even for a profile you are not using) and then try again. http://kb.mozillazine.org/Profiles.ini_file

A pain, but if it freezes (rather than never starting) and old versions don't help then its probably a problem with the profile.
ricardoapr
Posts: 4
Joined: June 19th, 2018, 11:00 am

Re: Thunderbird freezes when starting [Windows 10]

Post by ricardoapr »

Hello again! I solved my problem (by the hard way). I bought a refurbished computer (from SPAIN) the default language was Spanish, I changed to Portuguese from Portugal. And when I was trying to install other applications some of them just hang. I installed Windows 10 from scratch and now the Thunderbird is working perfectly. Thanks for the help anyway :D
beerhead
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Joined: June 18th, 2018, 8:46 am

Re: Thunderbird freezes when starting [Windows 10]

Post by beerhead »

Hi tanstaafl, ricardoapr,

Thanks so much for your help and useful hacks!) Right now I'm good with the new Beta version, which works fine so far.
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