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Wrong smtp password

User Help for Mozilla Thunderbird
walkerpbus

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Posts: 1077
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted September 14th, 2018, 11:20 am

Unified TBird 3 accounts; getting message wrong smtp password with 1 account: xxxxxxxxxxx@sil.org when I try to send but I don't know where or how to fix it. I've checked it in options but the error message password text resembles Partially that of another account


Application Basics

Name: Thunderbird
Version: 60.0
Build ID: 20180731173940

Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:60.0) Gecko/20100101 Thunderbird/60.0
OS: Windows_NT 10.0

Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false

Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

account2:
INCOMING: account2, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

Crash Reports for the Last 3 Days
https://crash-stats.mozilla.com/report/ ... 4c80180911 (3 days ago)

All Crash Reports

Extensions

Name
Version
Enabled
ID

AddressBookTab
1.4
true
AddressBookTab@thaens.m

CardBook
30.5
true
cardbook@vigneau.philippe

ColumnsWizard
6.1
true
columnswizard@micz.it

Dorando keyconfig
2018.1
true
keyconfig@mozilla.dorando.at

Duplicate Contacts Manager
1.0.6
true
duplicateContactsManager@ddvo.net

Expression Search / Google Mail UI
1.3
true
{03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}

Folder Pane View Switcher
2.0.2
true
FolderPaneSwitcher@kamens.us

gContactSync
3.0.0
true
gContactSync@pirules.net

Identity Chooser
1.9.5
true
identitychooser@janek.org

ImportExportTools
3.3.0
true
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}

Lightning
6.2
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}

Lightning Calendar Tabs
2.1
true
lightningcalendartabs@jlx.84

Mail Merge
4.12.0
true
mailmerge@example.net

Mail Redirect
0.9.6
true
{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}

MailSentry IronPort Spam Reporter
1.4.2
true
{173CAFC2-6E41-11DE-B4CF-78A756D89593}

Manually sort folders
1.1.1
true
tbsortfolders@xulforum.org

Provider for Google Calendar
4.4.1
true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}

Quicktext
1.1
true
{8845E3B3-E8FB-40E2-95E9-EC40294818C4}

ReminderFox
2.1.6.3
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}

Show All Body Parts
1.3
true
ShowAllBodyParts@kamens.us

Signature Switch
1.7.1
true
{2ab1b709-ba03-4361-abf9-c50b964ff75d}

Sort and Search Customization Dialogs
0.1.4
true
sortcustomizationdialog@mozdev.org

Theme Font & Size Changer for Thunderbird
64.1
true
{0e2d954d-c1a6-4d83-8136-4fe7c5011d0e}

Theme Font & Size Changer for Thunderbird
64.4
true
tbthemefixed@wanhunglo.com

Tiny JavaScript Debugger
1.2
true
tinyjsdebugger@enigmail.net

Adblock Plus
2.9.1
false
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Add-on Compatibility Reporter
1.1.1-signed.1-signed
false
compatibility@addons.mozilla.org

Add-on Update Checker
2.15
false
{891f0410-aaa2-11e0-9f1c-0800200c9a66}

Auto Resize Image
0.15.3
false
AutoResizeImage@gmail.com

Customizations for Adblock Plus
1.0.5
false
customization@adblockplus.org

Diagnostics for Adblock Plus
1.3.2
false
abpwatcher@adblockplus.org

Display Quota
0.3.7
false
{c1ac4523-76c2-9995-adbd-d93bf5141bea}

Element Hiding Helper for Adblock Plus
1.4
false
elemhidehelper@adblockplus.org

ExecMail
1.1.1
false
{27c84640-86d9-4f98-8ee8-3e205dbf3190}

Extra Folder Columns
1.1.5
false
extra-cols@jminta_gmail.com

FlashGot
1.5.6.14
false
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

Google Calendar Tab
3.9
false
googlecalendartab@momo

JavaScript Debugger
0.9.89.1-signed.1-signed
false
{f13b157f-b174-47e7-a34d-4815ddfdfeb8}

JavaScript Object Examiner
2.0beta.1-signed.1-signed
false
JavaScriptObjectExaminer@SoftwareByChuck.com

JunQuilla
1.0.4
false
junquilla@mesquilla.com

Lightning Nightly Updater (Unofficial)
0.11.110714
false
lightning-nightly-updater@olive

LookOut
1.2.13
false
lookout@aron.rubin

Menu Wizard
5.10
false
s3menu@wizard

Nostalgy
0.2.35
false
nostalgy@alain.frisch

S3.Google Translator
5.35
false
s3google@translator

Silent Block
3.3.0
false
SilentBlock@schuzak.jp

Sync Kolab
3.0.0
false
{571CFACF-0F7D-49b4-BD77-E6FC7B209ADC}

Update Notifier
0.1.5.5
false
{95f24680-9e31-11da-a746-0800200c9a66}

Website Blocker
3.4
false
websiteblocker@lipocodes

http://www.Tran
5.2.1-signed.1-signed
false
trident@trident.com.ua

Security Software

Type: Name

Antivirus: Avast Antivirus
Antispyware: Avast Antivirus
Firewall: Windows Firewall
Last edited by DanRaisch on September 14th, 2018, 2:01 pm, edited 1 time in total.
Reason: Email address obscured per forum rules. Irrelevant system data removed.
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
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Posts: 120292
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 14th, 2018, 2:03 pm

Go to TOOLS > OPTIONS >SECURITY > PASSWORDS tab> SAVED PASSWORDS button and there you can delete the password for the account reporting the error.
Restart Thunderbird to ensure that the stored password is cleared from memory. The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.

makaiguy

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Posts: 16648
Joined: November 18th, 2002, 6:44 pm
Location: Somewhere in SE USA

Post Posted September 14th, 2018, 3:06 pm

.. and remember that passwords are case sensitive and should not have any extraneous spaces at the beginning or end.
Doug Wilson, "The Makai Guy"
Win10 (64bit): FF 52.9.0 ESR (64bit), TB 52.9.1(32bit) ║ Android 8.0/7.1.1: FF 62.0.1 No TB for Android available, dammit!
What a fool believes he sees, no wise man has the power to reason away - Doobie Brothers

walkerpbus

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Posts: 1077
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted September 15th, 2018, 12:02 pm

DanRaisch wrote:Go to TOOLS > OPTIONS >SECURITY > PASSWORDS tab> SAVED PASSWORDS button and there you can delete the password for the account reporting the error.
Restart Thunderbird to ensure that the stored password is cleared from memory. The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.

Sir: "The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.": It didn't ask for a password, just failed. BTW, there are some old existences of the e-mail address with different servers if long ago in the should they have been deleted? However just before the fail, it repeated the failed "removed" name so I am confused. I did fulfill your shut-down of Thunderbird & restart.
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
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Posts: 120292
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 15th, 2018, 1:42 pm

The only entries in that dialogue listing saved passwords should be for current accounts. If you had accounts that are no longer valid/in use, you should remove those entries from that list.
It didn't ask for a password, just failed.

More detail, please. Exactly how did it fail? What error message or was there no message at all?

walkerpbus

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Posts: 1077
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted September 16th, 2018, 1:50 pm

Under security in the options I have no smtp password & need to set them but at this time I don't know what I should set them to nor how in options/security I can add the unknown password either
The below is the error message received.
"Sending of the message failed.
The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again."
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
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Posts: 120292
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 16th, 2018, 2:03 pm

You can't "set" passwords in Thunderbird. You can only enter the correct password value when it is requested. It sounds as though the settings you have for the SMTP server for that account are not what they should be so the server is not asking for the password.

The settings for the Gmail SMTP server should be --
Server Name - smtp.googlemail.com
Port -- 465
User name -- your full Gmail email address
Authentication Method -- Normal Password
Connection Security -- SSL/TLS

walkerpbus

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Posts: 1077
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted September 16th, 2018, 4:00 pm

DanRaisch wrote:You can't "set" passwords in Thunderbird. You can only enter the correct password value when it is requested. It sounds as though the settings you have for the SMTP server for that account are not what they should be so the server is not asking for the password.

The settings for the Gmail SMTP server should be --
Server Name - smtp.googlemail.com
Port -- 465
User name -- your full Gmail email address
Authentication Method -- Normal Password
Connection Security -- SSL/TLS


1.What's normal password? 2. Where do I get it? Where do I enter it? What's Connection Security -- SSL/TLS, etc.
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
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Posts: 120292
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 16th, 2018, 4:05 pm

You misunderstand. That does not refer to any particular password value. It's a selection from the drop down list of options for the Authentication Method to be used when Thunderbird communicates with the server. Selecting that option in the settings dialogue will cause TB to ask you for the password for the account, the same password you would enter if you were accessing the Gmail web page using a browser.

walkerpbus

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Posts: 1077
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted September 17th, 2018, 8:40 am

DanRaisch wrote:You misunderstand. That does not refer to any particular password value. It's a selection from the drop down list of options for the Authentication Method to be used when Thunderbird communicates with the server. Selecting that option in the settings dialogue will cause TB to ask you for the password for the account, the same password you would enter if you were accessing the Gmail web page using a browser.

I actually do access the web page: https://sites.google.com/a/sil.org/dallas-center-ilc/home/dallas-center-hospitality/hospitality-ilc-staff-only
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
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Posts: 120292
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 17th, 2018, 8:43 am

You don't do that through Thunderbird, do you? You're referring to accessing that site through a browser?

walkerpbus

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Posts: 1077
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted September 17th, 2018, 9:59 am

DanRaisch wrote:You don't do that through Thunderbird, do you? You're referring to accessing that site through a browser?

Correct sir. I was hoping that would give me entrance/correct the problem.
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
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Posts: 120292
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 17th, 2018, 10:09 am

Did you confirm that the settings you have for the SMTP server for that Gmail account match the values I posted above?

walkerpbus

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Posts: 1077
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted September 17th, 2018, 10:28 am

DanRaisch wrote:Did you confirm that the settings you have for the SMTP server for that Gmail account match the values I posted above?

Pardon me sir, but I don't know how to get there (what you prescribed)
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
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Posts: 120292
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 17th, 2018, 4:54 pm

Try menu path Tools->Account Settings->Outgoing Server (SMTP)->click on the name of the Gmail account at top right then click on the "Edit" button.

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