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Thunderbird 91.3.2 (32-Bit) crashing after start

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AnselmD
 
Posts: 12
Joined: November 26th, 2021, 9:07 am

Post Posted November 27th, 2021, 3:13 am

Hi,

Thunderbird 91.3.2 (32-Bit) is crashing shortly after start. In troubleshooting mode it starts.
in the trouble shooting menue i uses the following permanent options:
1) disable all add-ons
2) reset toolbar and controls
Make changes and restart

But again Thunderbird is crashing.

Does anyone have a good hit to solve this? Any help is appreciated.

Grretings,
Anselm

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 27th, 2021, 8:35 am

Clear the browser cache and the Windows Temp directory.
Download a new copy of the full installer from http://www.mozillamessaging.com/en-US/thunderbird/all
Delete the directory C:\Program Files (x86)\Mozilla Thunderbird
Run the installer.

Note that your saved messages, address books, settings, passwords, etc (if any) are stored in a different directory from the program files and will not be removed by deleting the directory identified above.

This thread viewtopic.php?f=39&t=996475&p=5239885#p5239885 has a more detailed version of the above instructions if needed.

sfhowes
 
Posts: 677
Joined: April 1st, 2012, 10:21 am

Post Posted November 27th, 2021, 10:42 am

Is hardware acceleration in Preferences/General enabled in normal mode? It is disabled in safe/troubleshoot mode, along with other things:

http://kb.mozillazine.org/Safe_mode

Post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

AnselmD
 
Posts: 12
Joined: November 26th, 2021, 9:07 am

Post Posted November 27th, 2021, 12:59 pm

DanRaisch wrote:Clear the browser cache and the Windows Temp directory.
Download a new copy of the full installer from http://www.mozillamessaging.com/en-US/thunderbird/all
Delete the directory C:\Program Files (x86)\Mozilla Thunderbird
Run the installer.

Note that your saved messages, address books, settings, passwords, etc (if any) are stored in a different directory from the program files and will not be removed by deleting the directory identified above.

This thread viewtopic.php?f=39&t=996475&p=5239885#p5239885 has a more detailed version of the above instructions if needed.


Thank you DanRatsch

  1. I cleaned the cache in Thunderbird.
  2. deleted content of %tmp%
  3. deleted C:\Program Files (x86)\Mozilla Thunderbird
  4. Installed Thunderbird Setup 91.3.2.exe

Still crashing

AnselmD
 
Posts: 12
Joined: November 26th, 2021, 9:07 am

Post Posted November 27th, 2021, 1:05 pm

sfhowes wrote:Is hardware acceleration in Preferences/General enabled in normal mode? It is disabled in safe/troubleshoot mode, along with other things:

http://kb.mozillazine.org/Safe_mode

Post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...


Thank you sfhowes,

i deactivated hardware acceleration already before i opened this thread.

I recognized i had a handful of tabs opened in thunderbird and one shows as busy (maybe one used by a plugin). I was able to close all tabs before thunderbird crashed.

Afterwards i was able to start thunderbird correctly.

I will now activate my plugins again and see if all is working fine

AnselmD
 
Posts: 12
Joined: November 26th, 2021, 9:07 am

Post Posted November 27th, 2021, 3:25 pm

weird

trouble shooting menue:
disable all add-ons
Make changes and restart

does not disable the plugins. I was not aware, because i deactivated the plugins before.

I deactivated the plugins. Seems to work fine until i am opening the preference page. After opening the preference page, Thunderbird is getting sluggish and is crashing.

AnselmD
 
Posts: 12
Joined: November 26th, 2021, 9:07 am

Post Posted November 27th, 2021, 3:27 pm

Crash-ID:

bp-ee085241-6bbf-4f64-a3c7-43c761211127

AnselmD
 
Posts: 12
Joined: November 26th, 2021, 9:07 am

Post Posted November 30th, 2021, 11:57 am

I am still needing help. As described above the preference tab has an issue.

DanRaisch
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Location: Somewhere on the right coast

Post Posted November 30th, 2021, 11:59 am

I cleaned the cache in Thunderbird.

It was the browser cache to be cleared, not that of Thunderbird.

How are you defining add-ons vs plug-ins? To which plug-ins are you referring?

sfhowes
 
Posts: 677
Joined: April 1st, 2012, 10:21 am

Post Posted November 30th, 2021, 12:43 pm

The crash-stats site is not accepting new crash IDs

https://crash-stats.mozilla.org/report/ ... c761211127

but if Preferences is hanging, make sure all language packs in Tools/Add-ons & Themes/Languages are disabled or removed, as this is a known issue.

AnselmD
 
Posts: 12
Joined: November 26th, 2021, 9:07 am

Post Posted November 30th, 2021, 1:08 pm

sfhowes wrote:The crash-stats site is not accepting new crash IDs

https://crash-stats.mozilla.org/report/ ... c761211127

but if Preferences is hanging, make sure all language packs in Tools/Add-ons & Themes/Languages are disabled or removed, as this is a known issue.


this helps, thank you :-)

The crash ID is from 27th of November (is this too new?), it is in the submitted folder.

sfhowes
 
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Joined: April 1st, 2012, 10:21 am

Post Posted November 30th, 2021, 1:40 pm

The link in my previous reply is for the ID you posted. It looks like there's a bug in the crash submission software.

AnselmD
 
Posts: 12
Joined: November 26th, 2021, 9:07 am

Post Posted December 1st, 2021, 3:46 am

sfhowes wrote:The link in my previous reply is for the ID you posted. It looks like there's a bug in the crash submission software.


yes, i recognizes this. Is this really a bug in crash transmiting software or a bug in https://crash-stats.mozilla.org. I am not able to find any crash report for thunderbird (but for firefox) in https://crash-stats.mozilla.org

Btw, as i already mentioned:

Code: Select all
trouble shooting menue:
disable all add-ons
Make changes and restart


Does not disable (all?) add-ons.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted December 1st, 2021, 5:01 am

DanRaisch wrote:How are you defining add-ons vs plug-ins? To which plug-ins are you referring?

AnselmD
 
Posts: 12
Joined: November 26th, 2021, 9:07 am

Post Posted December 1st, 2021, 6:11 am

Extensions, e.g. manual sort folders, Provider for google calendar, tbsync, google-4-tbsync

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