All of a sudden emails from someone in my Address Book is going into the Junk folder.
I have the Settings Do not automatically mark email as junk if Sender is in Collected, Personal, etc. checked.
How do I stop legit emails from going into the Junk Folder?
I do mark them as Not Junk when it does go into that Folder.
Thanks in advance.
Windows 10 Pro
TB 91.9.0
Contacts email marked as Junk
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- Posts: 143
- Joined: November 7th, 2005, 6:56 pm
Contacts email marked as Junk
Windows 10 Pro 64bit - Firefox 115.0.2 Thunderbird 115.0
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Contacts email marked as Junk
I don't see any recent similar threads on this forum or in the official support forums so its probably not a bug introduced in 91.9.0. Does this problem only occur for one sender?
You could try running in safe mode via help -> troubleshoot mode and see if this is a weird side effect of an add-on that isn't fully compatible with 91.9.0.
You could try running in safe mode via help -> troubleshoot mode and see if this is a weird side effect of an add-on that isn't fully compatible with 91.9.0.
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- Posts: 143
- Joined: November 7th, 2005, 6:56 pm
Re: Contacts email marked as Junk
I tried the troubleshoot mode.tanstaafl wrote:I don't see any recent similar threads on this forum or in the official support forums so its probably not a bug introduced in 91.9.0. Does this problem only occur for one sender?
You could try running in safe mode via help -> troubleshoot mode and see if this is a weird side effect of an add-on that isn't fully compatible with 91.9.0.
No error or crash reports showing up.
I do not have any add-ons installed.
Yes, so far it was with only one sender. Strange. As this sender has been around for many years without
any problems like this.
Windows 10 Pro 64bit - Firefox 115.0.2 Thunderbird 115.0
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Contacts email marked as Junk
The order of processing is:
Message filters
"Trust header"
"Adaptive junk" (junk mail controls)
As a temporary workaround see if creating a message filter to move all messages from that sender to the inbox (even though its already in the inbox) helps. I'm hoping that it will fail (do nothing) but as a side effect prevent the junk mail controls from processing that message.
http://kb.mozillazine.org/Junk_Mail_Controls
Message filters
"Trust header"
"Adaptive junk" (junk mail controls)
As a temporary workaround see if creating a message filter to move all messages from that sender to the inbox (even though its already in the inbox) helps. I'm hoping that it will fail (do nothing) but as a side effect prevent the junk mail controls from processing that message.
http://kb.mozillazine.org/Junk_Mail_Controls
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- Posts: 143
- Joined: November 7th, 2005, 6:56 pm
Re: Contacts email marked as Junk
Thanks I will give that a try.
Windows 10 Pro 64bit - Firefox 115.0.2 Thunderbird 115.0