Gmail E-mails randomly blank.

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ThomasGibson
Posts: 7
Joined: November 24th, 2022, 6:38 am

Gmail E-mails randomly blank.

Post by ThomasGibson »

Gmail email sporadically come in blank, version is 102.5.0 (32-bit).
Only on one gmail account, all other accounts are fine.

Clear the startup cache, to no effect.

Ant assistance would be appreciated.
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DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Gmail E-mails randomly blank.

Post by DanRaisch »

How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.
ThomasGibson
Posts: 7
Joined: November 24th, 2022, 6:38 am

Re: Gmail E-mails randomly blank.

Post by ThomasGibson »

Server type is IMAP MailServer
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tanstaafl
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Joined: July 30th, 2003, 5:06 pm

Re: Gmail E-mails randomly blank.

Post by tanstaafl »

Does a blank message remain blank forever or does it sometime vary (for example if you get some more new mail and then exit and restart Thunderbird)?

If you copy a "blank" message to another email account is the copy displayed okay?

Does the problem occur in safe mode (help -> troubleshoot mode)?

Is there any pattern to what messages this occurs with? For example, sent from specific users, view -> message source shows there is both a plain text and HTML version of the same message and the HTML version occurs first, only occurs with messages with attachments, only occurs with messages that use a different character set.
ThomasGibson
Posts: 7
Joined: November 24th, 2022, 6:38 am

Re: Gmail E-mails randomly blank.

Post by ThomasGibson »

Don't know will have to get back to you when occurs again.
Thanks for the reply!
ThomasGibson
Posts: 7
Joined: November 24th, 2022, 6:38 am

Re: Gmail E-mails randomly blank.

Post by ThomasGibson »

It seems to stay blank forever.

They stay blank, they will be normal again when I get new mail, it is very random

Copy mail it still blank.

It still happens in safe mode.

I see no pattern it is random

Message source is blank as well.

Don't get many emails with attachments very often.

Don't know the character set.

Copy to or move to messages won't work the mail doesn't show up.

That's for the help.
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tanstaafl
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Joined: July 30th, 2003, 5:06 pm

Re: Gmail E-mails randomly blank.

Post by tanstaafl »

Does the empty Gmail message display a readable message body if you use view -> message body as -> plain text? It may not be a good workaround but would give some hint as to what's wrong.

Can you read the Gmail message if you move it to the inbox in "Local Folders" (while using view -> message body as -> original HTML)?
ThomasGibson
Posts: 7
Joined: November 24th, 2022, 6:38 am

Re: Gmail E-mails randomly blank.

Post by ThomasGibson »

Unfortunately the mail remain blank view -> message body as -> plain text.
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BruceAWittmeier
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Location: Near 37.501685 -80.147967

Re: Gmail E-mails randomly blank.

Post by BruceAWittmeier »

I'm on my cell not PC but on each email there is an option on the upper right of the email window to "Show or allow content from server" or something like that. In your next blank email click that dropdown box and select allow and see if anything shows.
I often take a long windy road to my destination. Upon arrival, I wonder how I missed the shortcut.
ThomasGibson
Posts: 7
Joined: November 24th, 2022, 6:38 am

Re: Gmail E-mails randomly blank.

Post by ThomasGibson »

View Headers all and view message body as plain text are blank.

Also when you click on a email to load it it doesn't no message no subject line.
ThomasGibson
Posts: 7
Joined: November 24th, 2022, 6:38 am

Re: Gmail E-mails randomly blank.

Post by ThomasGibson »

I found a work around for any one has the same problem.

Turn the archive fold on in tools -> account setting -> [pick the account that has the problem] -> copies and folders -> message archive -> keep messages archive in(check box) -> archive folder on -> [email account name]

then right click on blank messes select archive then check the Archive fold the mail will be visible.

Hope this helps anyone who has the same problem
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