Can someone help me recover this backup? (Mac)

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jackboltz
Posts: 9
Joined: March 19th, 2023, 2:03 pm

Can someone help me recover this backup? (Mac)

Post by jackboltz »

Hello, can someone help me recover a backup?

I basically restore a backup into a profile, and when I start the profile, I lose access to the emails. First startup it shows the folders, second startup, they're all gone except for Inbox.

I've tried posting a couple of threads on Reddit (with pictures of what I describe), one here:

https://reddit.com/r/Thunderbird/commen ... his_backup

A second one here:

https://reddit.com/r/Thunderbird/commen ... his_backup

All with no success, unfortunately.

Can someone help me with this restore? This is a big problem, as my backups would be useless, as it stands.

Would appreciate any help.

Thanks for reading.

EDIT: Adding images:

First Run:

Image


Second Run:

Image
Last edited by jackboltz on March 21st, 2023, 7:30 pm, edited 2 times in total.
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DanRaisch
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Location: Somewhere on the right coast

Re: Can someone help me recover this backup?

Post by DanRaisch »

What version of Thunderbird?
How is that mail account set up, as POP or IMAP?
jackboltz
Posts: 9
Joined: March 19th, 2023, 2:03 pm

Re: Can someone help me recover this backup?

Post by jackboltz »

Thanks for your erply.

I'm using Thunderbird 102.9.0 (64-bit) on OSX Catalina.

Accounts are both POP and IMAP, mostly IMAP.

But I keep the restored backup offline, as connecting would sort of invalidate the purpose of the backup.
jackboltz
Posts: 9
Joined: March 19th, 2023, 2:03 pm

Re: Can someone help me recover this backup? (Mac)

Post by jackboltz »

Can I post images in this forum?
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DanRaisch
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Re: Can someone help me recover this backup? (Mac)

Post by DanRaisch »

jackboltz
Posts: 9
Joined: March 19th, 2023, 2:03 pm

Re: Can someone help me recover this backup? (Mac)

Post by jackboltz »

Thanks. I've edited the post to include images.

Can someone help with this?

Thanks.
jackboltz
Posts: 9
Joined: March 19th, 2023, 2:03 pm

Re: Can someone help me recover this backup? (Mac)

Post by jackboltz »

Having a hard time getting answers.

Do you think I should post with a clearer explanation?

I tried being as clear as possible, but maybe I'm doing a bad job at that.

Thanks for your help.
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DanRaisch
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Posts: 127185
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Can someone help me recover this backup? (Mac)

Post by DanRaisch »

Locking as a duplicate as the OP has posted the same issue with additional information -- http://forums.mozillazine.org/viewtopic ... &t=3108843
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