How can i reinstall Thunderbird without losing mail and maps

User Help for Mozilla Thunderbird

Post Posted December 18th, 2008, 4:12 pm

Who is possible to help me?
Since last week Thunderbird is not working anymore. I can not get connection with my netprovider. The adjustments are allright.
Is this a problem with my provider or Thunderbird?
Can it help when i reinstall Thunderbird but without losing mail and maps.


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Post Posted December 18th, 2008, 5:49 pm

Reinstalling is very unlikely to fix a problem like this. I do need more information though.

* Which version of Thunderbird? Check Help>About for the version number.
* What operating system?
* What is the exact wording of the error message you are receiving?
* Do you have any extensions installed?
* What kind of mail - POP, IMAP?
* Is your mail service from an ISP, corporate e-mail system or Web-based?
* Are you using an antivirus and/or a firewall program? Which ones?
* Do you regularly compact your folders? Weekly or more often is strongly recommended. Check for more information on compacting folders.
* Without divulging your e-mail address or account name, what are your server settings, including server name and port number for:
+ Tools>Account Settings>*account*>Server Settings?
+ Tools>Account Settings>Outgoing Server (SMTP) (at the bottom of the list of accounts on the left)>*server*>Edit?
* Any recent changes in your computer or software configuration that might be relevant?
(including OS or Thunderbird updates, adding extensions or themes, etc. and any security program updates)


Post Posted December 18th, 2008, 7:22 pm

Thanks, Daifne.
A lot of questions to desolve the problem.
I'll try.

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