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lost folders in thunderbird

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sydneyy
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Post Posted January 8th, 2009, 7:18 pm

I lost my recent folder in thunderbird has all my good stuff in it is it possible to find it

DanRaisch
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Post Posted January 8th, 2009, 7:24 pm

* Which version of Thunderbird? Check Help>About for the version number.
* What operating system?
* What kind of mail - POP, IMAP?
* Is your mail service from an ISP, corporate e-mail system or Web-based?
* Are you using an antivirus and/or a firewall program? Which ones?
* Do you regularly compact your folders? Weekly or more often is strongly recommended. Check http://kb.mozillazine.org/Compacting_folders for more information on compacting folders.

Skewsy

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Post Posted September 28th, 2009, 9:37 pm

Same problem here.
Lost several folders but no changes to system at the time

Which version of Thunderbird? Check Help>About for the version number.
version 2.0.0.23 (20090812)
* What operating system?
XP SP3
* What kind of mail - POP, IMAP?
POP
* Is your mail service from an ISP, corporate e-mail system or Web-based?
ISP
* Are you using an antivirus and/or a firewall program? Which ones?
BitDefender Internet Security 2009
* Do you regularly compact your folders? Weekly or more often is strongly recommended.
No but have just done so and no change.

I Took a screen shot of the directories but can't see how to include it FYI

Any advice gratefully received

](*,)

DanRaisch
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Post Posted September 29th, 2009, 4:24 am

What do you mean by "lost"? Do you see the left hand pane listing the folders of your email but can not access the messages? Or do you mean that you can not see the left hand pane?

Skewsy

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Post Posted September 29th, 2009, 4:40 am

I see the pane ok but folders which where there last week have gone.
I can see them in C:\Documents and Settings\username... in Windows Explorer and have a screen shot of them if that would help.

DanRaisch
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Post Posted September 29th, 2009, 4:51 am

First backup your profile -- http://kb.mozillazine.org/Profile_backup but do not compact folders as recommended in that link.
Close Thunderbird and navigate to your Profile Folder ( http://kb.mozillazine.org/Profile_Folder ). Find the files with the extension msf, such as Inbox.msf. Note that there will be sets of two files with the name but only one of these will have the MSF extension. Delete the files with the MSF extension. Restart Thunderbird, compact all folders, and see if things are back to normal. Note that the MSF files do NOT contain your messages. They are a type of index file and will be recreated by Thunderbird as required.

If this procedure provides no improvement, see this link -- http://kb.mozillazine.org/Recover_messa ... upt_folder

Also see this URL - http://kb.mozillazine.org/Keep_it_worki ... derbird%29

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