User Help for Mozilla Thunderbird
4 posts • Page 1 of 1
I sent a message on 12th October 7:31pm. I received a reply a short time afterwards.
The message I sent shows in my Thunderbird as 7:31pm (12th) which is correct. The reply I received shows as 11th Oct 11:54pm which is totally wrong.
I have BOTH the Date and the received columns showing on my Thunderbird. These both show IDENTICAL dates and times.
The person I sent the email to says their computer time and date setting are the correct. PS We both use the same ISP.
How do I fix this?
Thanks in advance
Windows 7 64 bit
THE ORIGINAL MESSAGE I SENT (FROM VIEW MENU)
From - Tue Oct 12 19:31:50 2010
Date: Tue, 12 Oct 2010 19:31:46 -0700
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:184.108.40.206) Gecko/20100608 Thunderbird/3.1
Subject: PhD Full Proposal --- the basics
This is a multi-part message in MIME format.
Content-Type: text/plain; charset=UTF-8; format=flowed
THE REPLY I RECEIVED TO THE ORIGINAL MESSAGE
From - Tue Oct 12 19:54:49 2010
X-Apparently-To: ******xtra.co.nz via 220.127.116.11; Mon, 11 Oct 2010 23:54:10 -0700
Received-SPF: none (mta105.tnz.mail.aue.yahoo.com: domain of ******@xtra.co.nz does not designate permitted sender hosts)
Authentication-Results: mta105.tnz.mail.aue.yahoo.com from=xtra.co.nz; domainkeys=neutral (no sig); from=xtra.co.nz; dkim=neutral
Received: from 18.104.22.168 (HELO rel106.mail.aue.yahoo.com) (22.214.171.124)
by mta105.tnz.mail.aue.yahoo.com with SMTP; Mon, 11 Oct 2010 23:54:10 -0700
Received: (qmail 77570 invoked by uid 1000); 12 Oct 2010 06:54:09 -0000
Received: from 126.96.36.199 by rel106.mail.aue.yahoo.com with SMTP; Mon, 11 Oct 2010 23:54:09 -0700
Received: (qmail 34793 invoked from network); 12 Oct 2010 06:54:09 -0000
Received: from ***********
by smtp106.tnz.mail.aue.yahoo.com with SMTP; 12 Oct 2010 17:54:09 +1100 EST
Subject: RE: PhD Full Proposal --- the basics
Date: Tue, 12 Oct 2010 19:54:11 +1300
X-Mailer: Microsoft Office Outlook 12.0
This is a multi-part message in MIME format.
Sure looks like you and your correspondent are in different time zones. Could that be the answer?
The Date header on the two messages:
The GMT for your message is 13 Oct 2010 02:31:46 (i.e. since you are located 7 hours "behind" GMT, the GMT was 7 hours later, which crosses over midnight and into the next day).
GMT does not go on Daylight Savings time, so if you are in a part of the world that is currently on Daylight Savings Time, your claimed time zone would shift by an hour. For standard time, your computer indicates a time zone of US/Canadian Mountain Time, or US/Canadian Pacific Time if you are currently under Daylight Savings.
With your email addresses indicating a New Zealand location (via the .nz suffix), I'm suspicious of your settings.
The GMT for your correspondent's message is 12 Oct 2010 06:54:11
Most time zones only go up to 12 hours east of GMT, beyond which they cross the International Date Line and become GMT -12. But there are some exceptional areas where the International Date Line has been diverted eastward around that point to allow the date to be the same as for its neighbors to the immediate west, thus creating a GMT +13 hour time zone. This affects several small island groups in the South Pacific, most notably Tonga.
So, unless your correspondent is really located on such an island affected by a shift in the International Date Line, then I'm suspicious of his settings too.
My guess is that one or both of you does not have your computer set to the correct time zone. Note that, even with an incorrect time zone, you can still make brute force changes to the date and time that will force the local date and time to appear correct. But the time and date relative to GMT will be off with the result that converting GMT-based time to your system's time will result in errors in date and time.
Further information in the Mozillazine Knowledge Base:
General information about the Time/Date settings on your system:
Time/Date displayed in Thunderbird:
Doug Wilson, "The Makai Guy"
Win7 Home Prem (64bit): FF 39.0, TB 38.1.0 ║ Android 4.2.2/4.4.2: FF 9.0, no Android TB available, dammit!
What a fool believes he sees, no wise man has the power to reason away - Doobie Brothers
I think that fixing the "Received" column could be a solution for you. Worth to try.
As you said, the "Date and the "Received" columns show the same information, while they should be, in general, at least a bit different. I'm going to show you the solution that worked for me on Thunderbird 3.0.
Set the variable:
mailnews.use_received_date = true (boolean)
If you are using a POP3 account, that should suffice (I didn't verify this statement).
For a IMAP account, you should create (if missing) the string variable:
mailnews.customDBHeaders = Received (string)
If that variable is already present, append "Received" to the old value.
Then, restart Thunderbird and compact the folders to re-index the content.
In this way, the "Received" column will not be identical to the "Date" column anymore; now it shows the reception date on your mail server, that is generally considered to be a better choice.
I've been using Microsoft Outlook Express for so many years, 5 years ago I was wanting to migrate to Thunderbird but when I discovered the Date problem I had to give up.
Sometimes I checked it up again, hoping that such a severe bug could be fixed, but with no result. On forums dealing on this subject, many of the contributors were suggesting that sorting by the "Order Received" column was the "final solution" for the problem, but that was NOT a definitive solution, sometimes it worked but in some cases it didn't.
I thought it was such a shame that such a good piece of software could not perform a function that in every Webmail interface and in every other major Email Client (ex. Microsoft) was presented by default; that limitation was totally unacceptable for me. I was so surprised, I couldn't believe that the developers could treat such thing like a minor bug.
A few months ago I started to search again on this subject among Forums, and after soooo many tries I finally found this topic:
There, you'll find two posts by bkennelly (first post on page 1: May 22nd, 2008, 9:32 pm - and second post on page 2: July 23rd, 2008, 9:23 pm) that explain very clearly this solution.
What a pity that such a precious information had to remain almost hidden for more than 2 years! I'm writing now because I want everybody to know this very simple solution. Please help me to spread this information!
That solution worked for me, so hopefully it should for you!
Note: I recently upgraded to Thunderbird 3.1 and everything is still fine.
Good luck! And let me know if it worked for you!
Guido Torelli - ITALY
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