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Thunderbird does not open all attachments

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GypsyCowgirl
 
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Post Posted April 16th, 2011, 3:05 pm

I can not see attachments in Thunderbird incoming mail.

If I open the same exact email using my LG Optimus cell phone, or if I open the same message in Outlook Express, the attachment is right there on the email page for me to see.

Any clues on how to see the attachments in Thunderbird?

DanRaisch
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Post Posted April 16th, 2011, 3:14 pm

* Which version of Thunderbird? Check Help>About for the version number.
* What kind of mail - POP, IMAP?
* Do you regularly compact your folders? Weekly or more often is strongly recommended. Check http://kb.mozillazine.org/Compacting_folders for more information on compacting folders.
* Do you have Thunderbird set to "Display Attachments Inline" under the View menu?
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

GypsyCowgirl
 
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Post Posted April 16th, 2011, 3:50 pm

Thunderbird version 3.1.9. Email is POP.

GypsyCowgirl
 
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Post Posted April 16th, 2011, 3:52 pm

Forgot to say I only installed Thunderbird a few days ago, so there has not been a need to compact messages. Thunderbird is set up to display Attachments Inline.

DanRaisch
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Post Posted April 16th, 2011, 6:14 pm

Unselect "Display attachments inline".

If you downloaded a large number of messages from the email server or deleted a large number of downloaded messages after that initial input it would still be wise to compact the message files.
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

GypsyCowgirl
 
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Post Posted April 16th, 2011, 6:47 pm

DanRaisch wrote:Unselect "Display attachments inline".

If you downloaded a large number of messages from the email server or deleted a large number of downloaded messages after that initial input it would still be wise to compact the message files.


I changed the setting not to display attachments inline, and resent the email with the attachment and I still can not see an attachment.

DanRaisch
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Post Posted April 16th, 2011, 6:59 pm

What type of attachment are you sending?

With the message open on the screen, press Ctrl+U. Look for elements that refer to "Content-Type:", "Content-Transfer-Encoding:", and "Content-Disposition: attachment". What values appear after those titles?
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

GypsyCowgirl
 
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Post Posted April 16th, 2011, 9:45 pm

DanRaisch wrote:What type of attachment are you sending?

With the message open on the screen, press Ctrl+U. Look for elements that refer to "Content-Type:", "Content-Transfer-Encoding:", and "Content-Disposition: attachment". What values appear after those titles?


I am not sending the attachment, someone is sending it to me, but it is not coming through. After I changed the Display Inline setting, I asked them to resend, but again it did not come through, but was on my cell phone email and my Outlook Express email.

DanRaisch
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Post Posted April 17th, 2011, 4:54 am

DanRaisch wrote:With the message open on the screen, press Ctrl+U. Look for elements that refer to "Content-Type:", "Content-Transfer-Encoding:", and "Content-Disposition: attachment". What values appear after those titles?
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

GypsyCowgirl
 
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Post Posted April 17th, 2011, 10:51 am

DanRaisch wrote:
DanRaisch wrote:With the message open on the screen, press Ctrl+U. Look for elements that refer to "Content-Type:", "Content-Transfer-Encoding:", and "Content-Disposition: attachment". What values appear after those titles?


This is everything I see

Content-Type:X-Priority:X-MSMail-Priority:X-Mailer:X-MimeOLE;

Content-Type: multipart/related;
type="multipart/alternative";
boundary="----=_NextPart_000_0026_01CBFC90.F9594B20"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.5931
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.6090

Content-Type: multipart/alternative;
boundary="----=_NextPart_001_0027_01CBFC90.F9594B20"

Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">

Content-Type: image/jpeg;
name="Image1.jpg"
Content-Transfer-Encoding: base64

Content-Type: image/jpeg;
name="Image2.jpg"
Content-Transfer-Encoding: base64

rsx11m
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Post Posted April 18th, 2011, 1:43 pm

It may be a problem with the encoding of that specific message. The part below looks sure contradictory: The content type says "related" (i.e., image within an HTML message and an embedded image as top construct) whereas the second "type=" attribute (which I don't think is valid, but may be wrong) says "alternative" (i.e., plain-text vs. HTML parts should be the top level, the images nested within the HTML part as "alternative").

Code: Select all
Content-Type: multipart/related;
   type="multipart/alternative";
   boundary="----=_NextPart_000_0026_01CBFC90.F9594B20"

Since "alternative" is nested within "related" later, the "type" appears to be wrong, but I don't know which impact it may have on Thunderbird being able to find the attachments.

Code: Select all
Content-Type: image/jpeg;
   name="Image1.jpg"
Content-Transfer-Encoding: base64

I'm missing a "Content-ID:" heading here. Do you see the images at all, either in the message body or in the attachment list?

ivsako
 
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Joined: August 26th, 2011, 3:13 am

Post Posted August 26th, 2011, 3:21 am

Hi,

the same problem with thunderbird 6.0 : Sometimes the attachment is displayes sometimes not. In classical view the attachment is always
displayed.
Her an attachment that is not displayed:
########################################################
werden.

------=_NextPart_000_001E_01CA71B6.E7852650
Content-Type: application/pdf;
name="=?iso-8859-1?Q?Herzog=2C_F_-_Formgestalt_und_W=E4rmehaushalt_bei_Sukkulen?=
=?iso-8859-1?Q?ten.pdf?="
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="=?iso-8859-1?Q?Herzog=2C_F_-_Formgestalt_und_W=E4rmehaushalt_bei_Sukkulen?=
=?iso-8859-1?Q?ten.pdf?="
JVBERi0xLjMKJeTjz9IKNCAwIG9iago8PC9UeXBlL1hPYmplY3QKL1N1YnR5cGUvSW1hZ2UKL1dp
###########################################################

and here an attachment that is displayed:

###########################################################
Alex

------=_NextPart_000_0021_01CA71D9.3AD240A0
Content-Type: application/pdf;
name="Geller, G N und Nobel, P S - Cactus Ribs- Influence on PAR Interception and CO2 Uptake.pdf"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="Geller, G N und Nobel, P S - Cactus Ribs- Influence on PAR Interception and CO2 Uptake.pdf"

JVBERi0xLjUNJeLjz9MNCjE5NCAwIG9iaiA8PC9MaW5lYXJpemVkIDEvTCAyMDgyMTczNS9PIDE5
###########################################################

Some ideas how to get thunderbird to display always the attachment ?

Regards
isk

Lee_Dailey

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Post Posted August 27th, 2011, 4:37 am

howdy ivsako,

the thread you have posted to is months old and deals with a different version of tbird. you will likely get more help by making a new thread of your own.

take care,
lee

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