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Attachments not received

User Help for Mozilla Thunderbird
bmarshal
 
Posts: 3
Joined: August 18th, 2011, 1:13 pm

Post Posted August 18th, 2011, 1:28 pm

Sometimes when I receive a mail from a client the attachment is not visible. If I view the source I can see it, but there's no sign of it in the normal view. If I check the mail on my webmail I can see the attachment, and if I send it to myself from there the attachment is visible in TB.
Below is a view of the source up to the attachment.
Any clues as to why TB won't show the attachment? Or what else do I need to look at or show you?

Thanks for any help,
Bill

From - Wed Aug 17 22:06:25 2011
X-Account-Key: account4
X-UIDL: UID38508-1145391259
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
X-Symantec-TimeoutProtection: 0
X-Symantec-TimeoutProtection: 1
Return-path: <iva.nanchen@hotmail.com>
Envelope-to: info@mlstudies.ch
Received: from imp06n.agrinet.ch ([81.221.254.106] helo=imp06.agrinet.ch)
by mail01.nexlink.ch with esmtp (Exim 4.69)
(envelope-from <iva.nanchen@hotmail.com>)
id 1QtmFy-0000pj-UN
for info@mlstudies.ch; Wed, 17 Aug 2011 21:58:32 +0200
Received: from bay0-omc1-s2.bay0.hotmail.com ([65.54.190.13])
by imp06.agrinet.ch with (mail.messaging.ch)
id MXyL1h00C0HnT5d06XyLlD; Wed, 17 Aug 2011 21:58:30 +0200
X-CLOUDMARK-SPAM-SCORE: 0.00
X-IMP-TO: <info@mlstudies.ch>
X-IMP-FROM: <iva.nanchen@hotmail.com>
X-Original-IP: 65.54.190.13
Received: from BAY157-W39 ([65.54.190.61]) by bay0-omc1-s2.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4675);
Wed, 17 Aug 2011 12:58:20 -0700
Message-ID: <BAY157-W390868B9FED471F02DBD25FE280@phx.gbl>
Content-Type: multipart/related;
boundary="_1f3fe1de-f633-456d-8433-b7ff80de69c0_"
X-Originating-IP: [188.61.83.175]
From: Iva Nanchen <iva.nanchen@hotmail.com>
To: <info@mlstudies.ch>
Subject: Confirmation de payement LSI + Plan de vol
Date: Wed, 17 Aug 2011 21:58:19 +0200
Importance: Normal
In-Reply-To: <4E44E404.6090503@mlstudies.ch>
References: <4E44E404.6090503@mlstudies.ch>
MIME-Version: 1.0
X-OriginalArrivalTime: 17 Aug 2011 19:58:20.0216 (UTC) FILETIME=[03420B80:01CC5D18]
X-Brightmail-Tracker: AAAAAA==
X-Brightmail-Tracker: AAAAAA==

--_1f3fe1de-f633-456d-8433-b7ff80de69c0_
Content-Type: multipart/alternative;
boundary="_7462779b-105e-44ea-a89f-274c171d08fb_"

--_7462779b-105e-44ea-a89f-274c171d08fb_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable


Bonjour=2C
=20
Voila la copie de l'avis de d=E9bit ainsi que nos carte d'embarquement pour=
l'avion.
Serait-il possible d'avoir plus d'information =E0 propos de la Residence HO=
C o=F9 nous serons log=E9s.
=20
Meilleurs salutations =

--_7462779b-105e-44ea-a89f-274c171d08fb_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<html>
<head>
<style><!--
.hmmessage P
{
margin:0px=3B
padding:0px
}
body.hmmessage
{
font-size: 10pt=3B
font-family:Tahoma
}
--></style>
</head>
<body class=3D'hmmessage'><div dir=3D'ltr'>
Bonjour=2C<BR>

&nbsp=3B<BR>
Voila la copie de l'avis de d=E9bit ainsi que nos carte d'embarquement pour=
l'avion.<BR>
Serait-il possible d'avoir plus d'information =E0 propos de la Residence HO=
C o=F9 nous serons log=E9s.<BR>
&nbsp=3B<BR>
Meilleurs salutations<BR> </div></body>
</html>=

--_7462779b-105e-44ea-a89f-274c171d08fb_--

--_1f3fe1de-f633-456d-8433-b7ff80de69c0_
Content-Type: application/pdf
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="Payement LSI.pdf"

JVBERi0xLjIKJWRoaTloa2xmcnAyNQpUMwYABAAAAAsAAAC6NAYACjEgMCBvYmoKPDwKL1Byb2R1
Y2VyICgpCj4+CmVuZG9iagoyIDAgb2JqCjw8Ci9UeXBlIC9DYXRhbG9nCi9QYWdlcyAzIDAgUgo+
PgplbmRvYmoKNCAwIG9iago8PAovVHlwZSAvUGFnZQovTWVkaWFCb3ggWyAwIDAgNjEyIDg0MyBd
Ci9QYXJlbnQgMyAwIFIKL1Jlc291cmNlcyA8PAovWE9iamVjdCA8PAovSW0xIDcgMCBSCj4+Ci9Q

etc.....

tanstaafl
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User avatar
 
Posts: 45884
Joined: July 30th, 2003, 5:06 pm

Post Posted August 18th, 2011, 9:07 pm

The message defines what string to use at the beginning and end of each body party (message body, attachment etc.) twice. I'm not certain that is legal. I'm having trouble deciding if I'm interpreting section 7.2 of http://www.faqs.org/rfcs/rfc1521.html correctly.

I remember noticing a number of threads about problems with a multipart/related (body parts should not be considered individually but rather as parts of an aggregate whole) message that contains a multipart/alternative section (two or more body parts displaying different representations of the same message body) . Let me do some searching and refresh my memory.

Does it make a difference (able to open the attachment) whether "view -> message body as" is set to "plain text" or "original html"?

Lee_Dailey

User avatar
 
Posts: 14194
Joined: July 27th, 2004, 4:33 pm
Location: milky way galaxy, sol system, terra, north america, usa, tx, bedford

Post Posted August 18th, 2011, 11:45 pm

howdy y'all,

it might be related to this ...
- Inline images not shown in attachment pane when "View>>message body as.plaintext" (after bug 351224, image embedded in multipart/related part is not accessible as attachment)
https://bugzilla.mozilla.org/show_bug.cgi?id=602718

there were a whole lot of threads about that one after tb5 came out. bug 351224 fixed things to behave correctly and that broke lots of stuff that had been "getting by" until then.

plus, here is a collection of bugs on the general subject that makes "interesting" reading. [*grin*]
- [Meta] Bad handling of mail of multipart/alternative in multipart/related or vice versa (semantically incorrect structure for ordinal/traditional mailer)
https://bugzilla.mozilla.org/show_bug.cgi?id=505172

IMPORTANT!
if a bug fits your situation, you might want to vote for it ... and perhaps add yourself to the CC list. please, do NOT comment unless you have new info. bugspamming - "me too" comments and various rants [*grin*] - is a good way to get the bug ignored.
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

take care,
lee

tanstaafl
Moderator

User avatar
 
Posts: 45884
Joined: July 30th, 2003, 5:06 pm

Post Posted August 19th, 2011, 12:41 am

The first bug report basically suggests you install a nightly build of 8.0 from http://ftp.mozilla.org/pub/mozilla.org/ ... d/nightly/ and then install an add-on at https://addons.mozilla.org/en-US/thunde ... ody-parts/

I tried that. Using "view -> message body as -> all body parts" transformed a message with a embedded image and 1 jpeg attachment into a message with no embedded image and three attachments. Not something you'd normally want to read a message using, but it looks like it will make certain you can open or save any part of a message.

Lee_Dailey

User avatar
 
Posts: 14194
Joined: July 27th, 2004, 4:33 pm
Location: milky way galaxy, sol system, terra, north america, usa, tx, bedford

Post Posted August 19th, 2011, 2:56 pm

howdy tanstaafl,

yes, it is not pretty. [*grin*] but i don't think it's supposed to be at this point. it is supposed to allow one to get to attachments that are sometimes totally hidden due to malformed structure created by the sending app combined with the new[ish] "do it right no matter what side effects occur" code introduced in bug 351224.

the addon can be left out if you do it by hand. lookee ...
http://kb.mozillazine.org/Thunderbird_6 ... L_messages

too bad they couldn't get it into tb6.0.1 or even tb7. [*sigh ...*] still, it did get fixed!

take care,
lee

bmarshal
 
Posts: 3
Joined: August 18th, 2011, 1:13 pm

Post Posted August 23rd, 2011, 12:37 pm

Thanks for your help guys. There are supposed to be 2 pdf files attached. I enclose the code from the message that I resent to myself from my webmail where TB detects that there are indeed two attachments. It makes no difference whether "view -> message body as" is set to "plain text" or "original html". I'm using TB6.0 so the add ons aren't compatible.

From - Thu Aug 18 22:00:41 2011
X-Account-Key: account4
X-UIDL: UID38535-1145391259
X-Mozilla-Status: 0001
X-Mozilla-Status2: 10000000
X-Mozilla-Keys:
Return-path: <info@mlstudies.ch>
Envelope-to: info@mlstudies.ch
Received: from localhost ([127.0.0.1])
by mail01.nexlink.ch with esmtp (Exim 4.69)
(envelope-from <info@mlstudies.ch>)
id 1Qu8kN-0002cM-0E
for info@mlstudies.ch; Thu, 18 Aug 2011 21:59:24 +0200
MIME-Version: 1.0
X-Mailer: AtMail PHP 5.5
Message-ID: <64105.1313697562@mlstudies.ch>
To: <info@mlstudies.ch>
Reply-To: info@mlstudies.ch
Content-Type: multipart/mixed;
boundary="=_37b554035d80c4e6578b97c873ed7022"
X-Origin: 92.107.169.224
X-Atmail-Account: info@mlstudies.ch
Date: Thu, 18 Aug 2011 21:59:22 +0200
Subject: Fwd: Confirmation de payement LSI + Plan de vol
From: info@mlstudies.ch
X-Brightmail-Tracker: AAAAAQAAAlk=

--=_37b554035d80c4e6578b97c873ed7022
Content-Type: multipart/alternative;
boundary="=_1e214e12ad199b88e2e2c90a51df80b0"

--=_1e214e12ad199b88e2e2c90a51df80b0
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset="utf-8"

=20
Payement LSI.pdf (397.1 Kb) attached
Vol Gen=C3=A8ve-Londres.pdf (885.7 Kb) attached
----- Original Message -----
From: Iva Nanchen iva.nanchen@hotmail.com
To: info@mlstudies.ch
Sent: Wed 17/08/11 21:58
Subject: Fwd: Confirmation de payement LSI + Plan de
vol
Payement LSI.pdf (397.1 Kb) attached Vol Gen=C3=A8ve-Londres.pdf (885.7
Kb) attached Bonjour,
Voila la copie de l'avis de d=C3=A9bit ainsi que nos carte
d'embarquement pour l'avion.
Serait-il possible d'avoir plus d'information =C3=A0 propos de la
Residence HOC o=C3=B9 nous serons log=C3=A9s.
Meilleurs salutations
=20
--=_1e214e12ad199b88e2e2c90a51df80b0
Content-Type: multipart/related;
boundary="=_e2e0e85daaf5ac1916f468499761d510"

--=_e2e0e85daaf5ac1916f468499761d510
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="utf-8"

<HTML>
<br>
<br>
<br>
<br>
<span style=3D"font-weight: bold;"> Payement LSI.pdf (397.1 Kb)=
attached<br>
Vol Gen=C3=A8ve-Londres.pdf (885.7 Kb) attached<br>
<br>
----- Original Message -----<br>
From: Iva Nanchen iva.nanchen@hotmail.com<br>
To: info@mlstudies.ch<br>
Sent: Wed 17/08/11 21:58<br>
Subject: Fwd: Confirmation de payement LSI + Plan de vol<br>

</span>Payement LSI.pdf (397.1 Kb) attached
Vol Gen=C3=A8ve-Londres.pdf (885.7 Kb) attached



<style><!--
=2Ehmmessage P
{
margin:0px;
padding:0px
}
body.hmmessage
{
font-size: 10pt;
font-family:Tahoma
}
--></style>

<defanged_body class=3D"hmmessage"><div dir=3D"ltr">
Bonjour,<br>

&nbsp;<br>

Voila la copie de l'avis de d=C3=A9bit ainsi que nos carte d'embarquement p=
our l'avion.<br>

Serait-il possible d'avoir plus d'information =C3=A0 propos de la Residence=
HOC o=C3=B9 nous serons log=C3=A9s.<br>

&nbsp;<br>

Meilleurs salutations<br>
</div>


</defanged_body></HTML>

--=_e2e0e85daaf5ac1916f468499761d510
Content-Transfer-Encoding: base64
Content-ID: <part1.06050907.09010806@mlstudies.ch>
Content-Type: image/png;
name="200pxl%20for%20e-mail%20signature.png";
Content-Disposition: inline;
filename="200pxl%20for%20e-mail%20signature.png";
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etc.....

Lee_Dailey

User avatar
 
Posts: 14194
Joined: July 27th, 2004, 4:33 pm
Location: milky way galaxy, sol system, terra, north america, usa, tx, bedford

Post Posted August 23rd, 2011, 5:39 pm

howdy bmarshal,

from what i can see at the moment, you have the following choices ...
1- go back to tb3
http://www.mozillamessaging.com/en-US/t ... easenotes/
2- use webmail for those msgs
3- hand edit each msg to fix the problem
4- install one of the early testing versions of tbird that has the fix in it [listed by tanstaafl above] and enable the fix

fix 2 aint too pretty. fix 3 is downright icky. fix 4 is a bit of a risk - not a lot, but more than some might be comfy with. fix 1 is the only one i can really recommend to folks who aren't interested in the techie side of things.

take care,
lee

tanstaafl
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Posts: 45884
Joined: July 30th, 2003, 5:06 pm

Post Posted August 23rd, 2011, 10:04 pm

You can reduce your risk if you decide to use a nightly build by browsing the daily build thread in the Thunderbird Builds forum and looking at the comments, before choosing one.

bmarshal
 
Posts: 3
Joined: August 18th, 2011, 1:13 pm

Post Posted August 24th, 2011, 11:38 am

Thanks for the clarity of the options. As it's not a frequent event I'll opt for the webmail option when the attachments seem to be missing and I'll wait for updates and new releases of TB. After all, the rest of the stuff works really well!

best regards,
Bill

Lee_Dailey

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Posts: 14194
Joined: July 27th, 2004, 4:33 pm
Location: milky way galaxy, sol system, terra, north america, usa, tx, bedford

Post Posted August 24th, 2011, 6:32 pm

howdy Bill,

you are very welcome! glad to help when i can ... [*grin*]

take care,
lee

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