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Some filters not working correctly

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iKerrith
 
Posts: 71
Joined: July 13th, 2011, 2:16 am

Post Posted June 26th, 2012, 3:08 pm

I have Tools > Message Filter >
Filters for: Local Folders
"Enabled filters are run automatically in the order shown below:"

I have 22 filters that work. All, are selected "Enabled."

The following filter doesn't work:

Subject: contains abuse,
Subject: contains Abuse
Subject: contains Spouse Abuse
Subject: contains Spouse Abuse Tutorial
Body: contains Spouse Abuse.

"Check Mail or Manually Run"
"Match any of the following"
Perform these actions: "Move Message to "Abuse on Local Folders"
"Run selected filters on: Inbox"

What happens is emails with those subjects get sent to another folder.
Typically an email will have Subject: "Spouse Abuse Tutorial" but some will have just "abuse" or "Spouse Abuse."

All filters are selected "Enabled."

A couple TB updates ago most of my filters changed themselves and sent everything to only one folder. I had to manually change them all.

Suggestions?

Thanks,

Kerry
TB 13.01
Windows 7 Home Premium 64x

finok
Guest
 

Post Posted June 26th, 2012, 3:16 pm

iKerrith wrote:I have Tools > Message Filter >
Filters for: Local Folders
"Enabled filters are run automatically in the order shown below:"

I have 22 filters that work. All, are selected "Enabled."

The following filter doesn't work:

Subject: contains abuse,
Subject: contains Abuse
Subject: contains Spouse Abuse
Subject: contains Spouse Abuse Tutorial
Body: contains Spouse Abuse.

"Check Mail or Manually Run"
"Match any of the following"
Perform these actions: "Move Message to "Abuse on Local Folders"
"Run selected filters on: Inbox"

What happens is emails with those subjects get sent to another folder.

which filter sent the emails to another folder? Check the filter log to find out

iKerrith
 
Posts: 71
Joined: July 13th, 2011, 2:16 am

Post Posted June 27th, 2012, 3:17 am

Hi finok,

Your question gave me a hint. I might have fixed it.

I deleted the filter and the folder that the abuse messages were going to and now they go to the abuse folder. I then recreated the filter and deleted folder and all appears to be well.

Thanks muchly, that's been bothering me for quite a while.

Kerry

BTW: The filter had entries from 2009 but not all the ones of late. I emptied the log but it's not logging this past hour of incoming email tests that require filters. "Enable filter log" is selected.

piez
Guest
 

Post Posted June 27th, 2012, 6:31 am

filter Y was working in 2009.
possibly in 2010 a filter X was added, (ahead of Y in the sequence) so that X moves the mail before Y can see any mail
?

 

iKerrith
 
Posts: 71
Joined: July 13th, 2011, 2:16 am

Post Posted June 27th, 2012, 1:53 pm

Hi piez,

No idea how to use your info, or how it applies to my problem.

Thanks,

Kerry

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