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Thunderbird not working in Windows 8

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JordiGPS
 
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Joined: February 2nd, 2013, 11:33 am

Post Posted February 2nd, 2013, 11:40 am

Just migrated to Windows 8 from Win 7

Now using Win 8 64 bit

Thunderbird just works once right after boot. But just once. If I try to download further mails, it just keeps "Connecting to XXX.." for a while until it stops. Nothing downloaded.

After hibernating it never ever works. I must reboot and if I'm lucky, it may download mails.

With uploading mails it's exactly the same.

I tried deinstalling and installed back again. Zero result

DanRaisch
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Post Posted February 2nd, 2013, 12:00 pm

Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

JordiGPS
 
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Post Posted February 3rd, 2013, 2:23 am

Firewall may have nothing to do. I've deactivated the firewall and same result. I also tried to start Thunderbird in safe mode and no change.

But I can't explain why sometimes it works just right after boot, but just once. I mean that after some mins after downloading mail successfully, I try again to download and stuck again :x

DanRaisch
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Post Posted February 3rd, 2013, 5:46 am

What security software are you using? Sometimes deactivating a firewall only deactivates the user interface.
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

JordiGPS
 
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Post Posted February 3rd, 2013, 2:24 pm

I'm using NIS 2012 as I was when using Win7 for more than a year with no issues.

Futher tests: when I launch theunderbird IMMEDIATELY after booting in Win8 (from the new "tile" window), it works. No problem. But if I close TB and then start it again, then it doesn't work anymore.

In Win8 Safe Mode TB works well

HJB79
 
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Joined: February 5th, 2013, 5:52 pm

Post Posted February 5th, 2013, 6:27 pm

I am having the same problem. I upgraded to Windows 8. Thunderbird worked for 24 hours. From then on, I could send email but could not receive it. The program goes through the motions of connecting to my ISP. If I go to another computer, using the same account, I have no problem downloading and sending.

So, I DE-installed Thunderbird, rebooted and then installed a fresh copy of Thunderbird. It immediately displayed my old email files and commenced downloading my email from the ISP's server. Everything worked fine for about 24 hours, and then I was back to only being able to send and not able to receive.

I deactivated my firewalls and rebooted my router, in both instances, and it did no good. I am a very long-time user and have never had this problem. I attribute it to some incompatibility between Windows 8 and the current version of Thunderbird; or else some bug in the latest Thunderbird release.

HJB79
 
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Post Posted February 5th, 2013, 6:48 pm

This supplements my prior note. I took a tip from a note in this thread, and i booted in safe mode. Thunderbird downloaded my email normally.

DanRaisch
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Post Posted February 6th, 2013, 6:30 am

Which Safe Mode? Mozilla or Windows?
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

HJB79
 
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Post Posted February 6th, 2013, 7:53 am

Windows 8 safe mode. I separately, under windows normal mode, twice used Mozilla safe mode, and there was no change. I again put the machine in Windows safe mode and left it running that way for 8 hours, and the problem did not return during that time.

DanRaisch
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Post Posted February 6th, 2013, 11:06 am

So now you need to determine what is launching in standard Windows mode that is not active when in Windows Safe Mode. http://pcsupport.about.com/od/termss/p/safe-mode.htm
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

HJB79
 
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Post Posted February 6th, 2013, 1:19 pm

For me, at least, it is not that simple. Since this is an email issues, I have to use safeboot with networking. I am not aware of what I can tweak in order to rule in or rule out what may be causing the problem. In addition, it maybe an compatibility between Windows8 and Thunderbird, and that is not likely to show up as something that can be controlled by selective booting.

DanRaisch
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Post Posted February 6th, 2013, 1:44 pm

This is not a problem we've seen reported by other users of Thunderbird and Windows 8 so it sounds more like something specific to your system.

I still see NIS as a possible source of this issue and suggest that you start by uninstalling Norton (using the uninstall tool from the Symantec site) to see if Norton is involved in the problem. If not you can reinstall it. If the problem is resolved you could replace Norton with freeware security software like Avast and Comodo, both of which are reported to work well with Thunderbird.
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

HJB79
 
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Post Posted February 7th, 2013, 9:08 am

Dan Raisch,

Your suggestion was a good one. I de-installed Norton yesterday, with some difficulty, and Thunderbird is back to its usual reliability. I had sworn off Norton years ago; however, it came installed on a new machine and I thought to give it a try. Never again.

Best and many thanks,
HJB79

DanRaisch
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Post Posted February 7th, 2013, 10:12 am

You're quite welcome.
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JordiGPS
 
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Post Posted February 15th, 2013, 3:35 pm

Hi again,

I confirm it's the combination WIndows 8 - thunderbird - NIS 2012 that does not work. After upgrading to NIS 2013 everything seems to work again normally

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