Thunderbird crashes constantly on opening

User Help for Mozilla Thunderbird
wsmwk
Posts: 2833
Joined: December 7th, 2004, 6:52 am
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Re: Thunderbird crashes constantly on opening

Post by wsmwk »

This is not a rhetorical question ...

So at Help | Troubleshooting | "Crash Reports" there are no entries under "Report ID"?
Thunderous_Applause
Posts: 8
Joined: August 19th, 2016, 2:04 am

Re: Thunderbird crashes constantly on opening

Post by Thunderous_Applause »

Copied and pasted from Help | Troubleshooting

Submitted Crash Reports

No crash reports have been submitted.
Thunderous_Applause
Posts: 8
Joined: August 19th, 2016, 2:04 am

Re: Thunderbird crashes constantly on opening

Post by Thunderous_Applause »

Just had my 2nd crash today.

Add-ons: viewabout%40rumblingedge.com:2.1.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.2.0
AddonsShouldHaveBlockedE10s: 1
BuildID: 20160630070546
CrashTime: 1471622309
EMCheckCompatibility: true
Email: xxxxxxxxxxxxxxxxxxxxxxxx@juno.com
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1467983064
Notes: OpenGL: NVIDIA Corporation -- GeForce GT 520/PCIe/SSE2 -- 4.4.0 NVIDIA 331.49 -- texture_from_pixmap
WebGL? libGL.so.1? libGL.so.1+ WebGL-
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 8299
StartupTime: 1471620017
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160630070546","
version":"45.2.0","vendor":null,"platformVersion":"45.2.0","xpcomAbi":"x86-gcc3","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2026,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":15,"stepping":13,"l2cacheKB":1024,"l3cacheKB":1024,
"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Linux","version":"2.6.33.2","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"NVIDIA Corporation -- GeForce GT 520/PCIe/SSE2","vendorID":"NVIDIA Corporation","deviceID":"GeForce GT 520/PCIe/SSE2","subsysID":null,"RAM":null,"driver":null,"driverVersion":"4.4.0 NVIDIA 331.49","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"basic"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":true,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"browser.cache.disk.capacity":729088,"places.history.enabled":false,"privacy.donottrackheader.
enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15370},"addons":{"activeAddons":{"viewabout@rumblingedge.com":{"blocklisted":false,"description":"Enables access to various about: dialogs from the View menu.","name":"ViewAbout","userDisabled":false,"appDisabled":false,"version":"2.1.2","scope":1,"type":"extension",
"foreignInstall":false,"hasBinaryComponents":false,"installDay":17022,"updateDay":17022}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.2.0","scope":4,"foreignInstall":false,
"hasBinaryComponents":false,"installDay":15370,"updateDay":16990},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":
{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
Vendor:
Version: 45.2.0
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.
Last edited by LIMPET235 on September 6th, 2016, 6:27 am, edited 1 time in total.
Reason: Edited to restore the forum layout.
wsmwk
Posts: 2833
Joined: December 7th, 2004, 6:52 am
Contact:

Re: Thunderbird crashes constantly on opening

Post by wsmwk »

Sorry, but what you wrote doesn't help us.
Please use the instructions provided.
Thunderous_Applause
Posts: 8
Joined: August 19th, 2016, 2:04 am

Re: Thunderbird crashes constantly on opening

Post by Thunderous_Applause »

Finally I think I have a resolution to TB constant crashing.

Under EDIT, Server Setting,
there is a setting to check for messages at start up
and there is a setting to check for messages every X minutes set by the user.

I unchecked these settings so that I now have to manually click and retrieve messages.

This seemed to have tamed the crashing.
I've been at this new cfg for 1/2 day now and have not experienced a crash.

I will update this post after a few more days experience with these new settings.
Thunderous_Applause
Posts: 8
Joined: August 19th, 2016, 2:04 am

Re: Thunderbird crashes constantly on opening

Post by Thunderous_Applause »

Since editing my TB to manually retrieve messages, crashes have been reduced to extreme minimum levels.
Stil don't know WHY it crashes, but when it does, it happens at the exact moment I click on a new message.
wsmwk
Posts: 2833
Joined: December 7th, 2004, 6:52 am
Contact:

Re: Thunderbird crashes constantly on opening

Post by wsmwk »

Since we don't have crash reports we can only speculate what you seeing. https://mzl.la/2cgBl8C are two possibilities.
https://developer.mozilla.org/en-US/doc ... port#Linux describes how to get a stacktrace
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