This is not a rhetorical question ...
So at Help | Troubleshooting | "Crash Reports" there are no entries under "Report ID"?
Thunderbird crashes constantly on opening
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- Joined: August 19th, 2016, 2:04 am
Re: Thunderbird crashes constantly on opening
Copied and pasted from Help | Troubleshooting
Submitted Crash Reports
No crash reports have been submitted.
Submitted Crash Reports
No crash reports have been submitted.
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- Posts: 8
- Joined: August 19th, 2016, 2:04 am
Re: Thunderbird crashes constantly on opening
Just had my 2nd crash today.
Add-ons: viewabout%40rumblingedge.com:2.1.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.2.0
AddonsShouldHaveBlockedE10s: 1
BuildID: 20160630070546
CrashTime: 1471622309
EMCheckCompatibility: true
Email: xxxxxxxxxxxxxxxxxxxxxxxx@juno.com
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1467983064
Notes: OpenGL: NVIDIA Corporation -- GeForce GT 520/PCIe/SSE2 -- 4.4.0 NVIDIA 331.49 -- texture_from_pixmap
WebGL? libGL.so.1? libGL.so.1+ WebGL-
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 8299
StartupTime: 1471620017
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160630070546","
version":"45.2.0","vendor":null,"platformVersion":"45.2.0","xpcomAbi":"x86-gcc3","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2026,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":15,"stepping":13,"l2cacheKB":1024,"l3cacheKB":1024,
"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Linux","version":"2.6.33.2","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"NVIDIA Corporation -- GeForce GT 520/PCIe/SSE2","vendorID":"NVIDIA Corporation","deviceID":"GeForce GT 520/PCIe/SSE2","subsysID":null,"RAM":null,"driver":null,"driverVersion":"4.4.0 NVIDIA 331.49","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"basic"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":true,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"browser.cache.disk.capacity":729088,"places.history.enabled":false,"privacy.donottrackheader.
enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15370},"addons":{"activeAddons":{"viewabout@rumblingedge.com":{"blocklisted":false,"description":"Enables access to various about: dialogs from the View menu.","name":"ViewAbout","userDisabled":false,"appDisabled":false,"version":"2.1.2","scope":1,"type":"extension",
"foreignInstall":false,"hasBinaryComponents":false,"installDay":17022,"updateDay":17022}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.2.0","scope":4,"foreignInstall":false,
"hasBinaryComponents":false,"installDay":15370,"updateDay":16990},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":
{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
Vendor:
Version: 45.2.0
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Add-ons: viewabout%40rumblingedge.com:2.1.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.2.0
AddonsShouldHaveBlockedE10s: 1
BuildID: 20160630070546
CrashTime: 1471622309
EMCheckCompatibility: true
Email: xxxxxxxxxxxxxxxxxxxxxxxx@juno.com
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1467983064
Notes: OpenGL: NVIDIA Corporation -- GeForce GT 520/PCIe/SSE2 -- 4.4.0 NVIDIA 331.49 -- texture_from_pixmap
WebGL? libGL.so.1? libGL.so.1+ WebGL-
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 8299
StartupTime: 1471620017
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20160630070546","
version":"45.2.0","vendor":null,"platformVersion":"45.2.0","xpcomAbi":"x86-gcc3","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2026,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":15,"stepping":13,"l2cacheKB":1024,"l3cacheKB":1024,
"speedMHz":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Linux","version":"2.6.33.2","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":"NVIDIA Corporation -- GeForce GT 520/PCIe/SSE2","vendorID":"NVIDIA Corporation","deviceID":"GeForce GT 520/PCIe/SSE2","subsysID":null,"RAM":null,"driver":null,"driverVersion":"4.4.0 NVIDIA 331.49","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"basic"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":true,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"browser.cache.disk.capacity":729088,"places.history.enabled":false,"privacy.donottrackheader.
enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15370},"addons":{"activeAddons":{"viewabout@rumblingedge.com":{"blocklisted":false,"description":"Enables access to various about: dialogs from the View menu.","name":"ViewAbout","userDisabled":false,"appDisabled":false,"version":"2.1.2","scope":1,"type":"extension",
"foreignInstall":false,"hasBinaryComponents":false,"installDay":17022,"updateDay":17022}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.2.0","scope":4,"foreignInstall":false,
"hasBinaryComponents":false,"installDay":15370,"updateDay":16990},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":
{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
Vendor:
Version: 45.2.0
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Last edited by LIMPET235 on September 6th, 2016, 6:27 am, edited 1 time in total.
Reason: Edited to restore the forum layout.
Reason: Edited to restore the forum layout.
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- Joined: December 7th, 2004, 6:52 am
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Re: Thunderbird crashes constantly on opening
Sorry, but what you wrote doesn't help us.
Please use the instructions provided.
Please use the instructions provided.
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Re: Thunderbird crashes constantly on opening
Finally I think I have a resolution to TB constant crashing.
Under EDIT, Server Setting,
there is a setting to check for messages at start up
and there is a setting to check for messages every X minutes set by the user.
I unchecked these settings so that I now have to manually click and retrieve messages.
This seemed to have tamed the crashing.
I've been at this new cfg for 1/2 day now and have not experienced a crash.
I will update this post after a few more days experience with these new settings.
Under EDIT, Server Setting,
there is a setting to check for messages at start up
and there is a setting to check for messages every X minutes set by the user.
I unchecked these settings so that I now have to manually click and retrieve messages.
This seemed to have tamed the crashing.
I've been at this new cfg for 1/2 day now and have not experienced a crash.
I will update this post after a few more days experience with these new settings.
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- Posts: 8
- Joined: August 19th, 2016, 2:04 am
Re: Thunderbird crashes constantly on opening
Since editing my TB to manually retrieve messages, crashes have been reduced to extreme minimum levels.
Stil don't know WHY it crashes, but when it does, it happens at the exact moment I click on a new message.
Stil don't know WHY it crashes, but when it does, it happens at the exact moment I click on a new message.
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Re: Thunderbird crashes constantly on opening
Since we don't have crash reports we can only speculate what you seeing. https://mzl.la/2cgBl8C are two possibilities.
https://developer.mozilla.org/en-US/doc ... port#Linux describes how to get a stacktrace
https://developer.mozilla.org/en-US/doc ... port#Linux describes how to get a stacktrace