Spam filter gone crazy dismissing my best friends

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ingemar_saevfors
Posts: 7
Joined: March 5th, 2015, 6:49 am

Spam filter gone crazy dismissing my best friends

Post by ingemar_saevfors »

Spam filter gone crazy dismissing my best friends.
This is very serious: Without me having changed anything TB all of a sudden, since some 10 days, throws my best friends in the garbage bin!
Which TB version I have I cannot see in the Help dialog (another problem), but it's fairly recent.
Please give me an explanation,
Ingemar Saevfors
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DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Spam filter gone crazy dismissing my best friends

Post by DanRaisch »

Moving to Thunderbird Support.

* How is that mail account set up, as POP or IMAP?
* Do you regularly compact your folders? Check http://kb.mozillazine.org/Compacting_folders for more information on compacting folders.
* Have you set Thunderbird to "not automatically mark mail as junk if the sender is in:" and select an address book to use as a white list?
ingemar_saevfors
Posts: 7
Joined: March 5th, 2015, 6:49 am

Re: Spam filter gone crazy dismissing my best friends

Post by ingemar_saevfors »

What difference would POP or IMAP make?

I have now compacted to see if it helps.
Yes,I have the address book as white list.
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DanRaisch
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Re: Spam filter gone crazy dismissing my best friends

Post by DanRaisch »

POP accounts can be more sensitive to issues relating to compacting.
ingemar_saevfors
Posts: 7
Joined: March 5th, 2015, 6:49 am

Re: Spam filter gone crazy dismissing my best friends

Post by ingemar_saevfors »

Yes I think it works better with the new IMAP account. Thanks...

Now I want to get rid of all these old junkmail folders but I m not allowed because the "protected account" at the server.
How and where do I make it?
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DanRaisch
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Posts: 127186
Joined: September 23rd, 2004, 8:57 pm
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Re: Spam filter gone crazy dismissing my best friends

Post by DanRaisch »

Try logging onto that account's webmail page using a browser and try to delete those folders in that environment.
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