Unable to send

User Help for Mozilla Thunderbird
Post Reply
Geo.
Posts: 35
Joined: April 14th, 2014, 6:35 pm
Location: 45 South
Contact:

Unable to send

Post by Geo. »

Suddenly I am unable to send emails. Emails are received ok but not sent.
I get a message saying that the login to send server failed.
My password is correct and I am able to log in and access my emails through the xtra website.
Xtra 'support' could find no problem at their end.
I have tried deleting and re-entering my password.
I have the latest Thunderbird (45.6)
Windows 8.1
Eset smart security AV. (disabling email scanning makes no difference to problem)
Anyone got any suggestions?
User avatar
makaiguy
Posts: 16878
Joined: November 18th, 2002, 6:44 pm
Location: Somewhere in SE USA
Contact:

Re: Unable to send

Post by makaiguy »

First suggestion: give us the full and complete text of the error message you receive when attempting to send.
Doug Wilson
Win10 64bit: FF 115.0.02 64bit, TB 102.12.0 32-bit ║ Android 13/10: FF 115.2.0/115.0.1 ║ No TB for Android available, dammit!
What a fool believes he sees, no wise man has the power to reason away - Doobie Brothers
Geo.
Posts: 35
Joined: April 14th, 2014, 6:35 pm
Location: 45 South
Contact:

Re: Unable to send

Post by Geo. »

makaiguy wrote:First suggestion: give us the full and complete text of the error message you receive when attempting to send.
'Login to server send.xtra.co.nz failed'
Geo.
Posts: 35
Joined: April 14th, 2014, 6:35 pm
Location: 45 South
Contact:

Re: Unable to send

Post by Geo. »

Xtra has just put up a recorded message that some customers may be experiencing problems sending. They're working on it - so looks like it's a problem at their end.
Post Reply