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Thunderbird Not Downloading Emails

User Help for Mozilla Thunderbird
samuelmateo
 
Posts: 3
Joined: March 17th, 2017, 1:48 pm

Post Posted March 17th, 2017, 1:52 pm

Hi All,
I've seen several of these threads on here. None of the suggestions made in those threads have worked for me.

I am certain the software is talking to the server as I changed the password and TB notified me the password did not work. I updated the password. No more error for password but still no downloads. The control panel is telling me I have 71 emails pending to download.

I tried deleting the .msf file for my profile and that did not work.

I restarted the computer, no dice.

Any other suggestions other than backing up email and creating a whole new profile and starting from scratch? :cry:

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted March 17th, 2017, 3:59 pm

How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.
Have you tried logging onto the server using a browser and deleting the oldest message not yet downloaded to Thunderbird? (Sometimes a message with a malformed header can block Thunderbird's download of the messages on the server.)

samuelmateo
 
Posts: 3
Joined: March 17th, 2017, 1:48 pm

Post Posted March 20th, 2017, 7:39 am

It's setup as POP. I'll try the oldest message idea.

samuelmateo
 
Posts: 3
Joined: March 17th, 2017, 1:48 pm

Post Posted March 20th, 2017, 8:05 am

DING! DING! DING! Malformed header it was. Thank you so much.

DanRaisch
Moderator

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Posts: 116114
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted March 20th, 2017, 8:28 am

You're welcome.

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