Crashes Randomly

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apostolis.rigas
Posts: 1
Joined: March 24th, 2017, 3:32 am

Crashes Randomly

Post by apostolis.rigas »

Hello.

I have a mysterius issue with my thunderbird.
Randommly, at least 3 times a weeek Thunderbird crashes and when restored has lost all my current work.

I have attached bellow the last crash report. Please annyone can help me with that issue?
AdapterDeviceID: 0x1287
AdapterDriverVersion: 21.21.13.7849
AdapterSubsysID: 00000000
AdapterVendorID: 0x10de
Add-ons: lookout%40aron.rubin:1.2.13,%7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.3.12,copyfolder%40crunch.mod:2.1,hdiakos%40csd.uoc.gr:1.0.3,%7BCC3C233D-6668-41bc-AAEB-F3A1D1D594F5%7D:0.8.8,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.7.8,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.8.0
AddonsShouldHaveBlockedE10s: 1
AvailablePageFile: 26659188736
AvailablePhysicalMemory: 11072544768
AvailableVirtualMemory: 3585187840
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 46792704
BreakpadReserveSize: 67108864
BuildID: 20170305125302
CrashTime: 1490350931
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1488973873
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1287, AdapterSubsysID: 00000000, AdapterDriverVersion: 21.21.13.7849

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 375
StartupTime: 1490350603
SystemMemoryUsePercentage: 35
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20170305125302","version":"45.8.0","vendor":null,"platformVersion":"45.8.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16316,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":158,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3408,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"el-GR","servicePackMajor":1,"servicePackMinor":0,"installYear":2017},"hdd":{"profile":{"model":"ST1000DM010-2EP102","revision":"CC43"},"binary":{"model":"KINGSTON","revision":"0C3J"},"system":{"model":"KINGSTON","revision":"0C3J"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA GeForce GT 730","vendorID":"0x10de","deviceID":"0x1287","subsysID":"00000000","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"21.21.13.7849","driverDate":"1-20-2017","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"disabled"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"gfx.direct2d.disabled":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":16001},"addons":{"activeAddons":{"lookout@aron.rubin":{"blocklisted":false,"description":"LookOut reads and integrates TNEF encoded parts in emails","name":"LookOut","userDisabled":false,"appDisabled":false,"version":"1.2.13","scope":1,"type":"extension","foreignInstall":0,"hasBinaryComponents":false,"installDay":15971,"updateDay":15971},"{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}":{"blocklisted":false,"description":"Locates duplicate messages in mail folders and removes them.","name":"Remove Duplicate Messages (Alternate)","userDisabled":false,"appDisabled":false,"version":"0.3.12","scope":1,"type":"extension","foreignInstall":0,"hasBinaryComponents":false,"installDay":15156,"updateDay":16504},"copyfolder@crunch.mod":{"blocklisted":false,"description":"Copy folders recursively to any location.","name":"Copy Folder","userDisabled":false,"appDisabled":false,"version":"2.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16827,"updateDay":16827},"hdiakos@csd.uoc.gr":{"blocklisted":false,"description":"Thunderbird Message Filter Import/Export","name":"Thunderbird Message Filter Import/Export Enhanced","userDisabled":false,"appDisabled":false,"version":"1.0.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17205,"updateDay":17205},"{CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}":{"blocklisted":false,"description":"Allow to redirect (a.k.a. \"remail\") mail messages to other recipients.","name":"Mail Redirect","userDisabled":false,"appDisabled":false,"version":"0.8.8","scope":1,"type":"extension","foreignInstall":0,"hasBinaryComponents":false,"installDay":15994,"updateDay":17205},"{e2fda1a4-762b-4020-b5ad-a41df1933103}":{"blocklisted":false,"description":"An integrated calendar for Thunderbird","name":"Lightning","userDisabled":false,"appDisabled":false,"version":"4.7.8","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16632,"updateDay":17233}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.8.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":15215,"updateDay":17233},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
wsmwk
Posts: 2833
Joined: December 7th, 2004, 6:52 am
Contact:

Re: Crashes Randomly

Post by wsmwk »

What you have posted is "Crash Details" and unfortunately is worthless - it's not you, it's the contents. But it does indicate a crash report was sent. So if you post the crash IDs here someone can look at them. If mozillazine people don't want to, then I will. See https://support.mozilla.org/t5/Troubles ... sh-reports for instructions
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