TB goes wild.. Dropdown Menus going crazy

[Starlite]

Hi,

Just logged into latest TB and saw that the left tree folders were closed.

Tried to expand Local Folders but it wouldn't. Other folders did.

Touched 'View' and 'File' and then all drop downs started coming down really fast.

The mail is coming down okay but I cant see it because the folder won't open and the drop downs are going wild.

Have to touch red cross to get out.


oz

[DanRaisch]

Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

[Starlite]

Hi,

I can't get to the Safe option as the Help dropdown goes up and down as do all other menues.

Can I get to Safe another way.

oz

[DanRaisch]

Shut down Thunderbird. Wait 30 seconds then hold down the Shift key and click on the shortcut to launch Thunderbird.

[Starlite]

I did get into Safe and it still happens just the same.

[DanRaisch]

Clear the browser cache and the Windows Temp directory.
Shutdown any anti-virus software you are running.
Download a new copy of the full installer from http://www.mozillamessaging.com/en-US/thunderbird/
Delete the directory C:\Program Files\Mozilla Thunderbird
Run the installer.
Restart the anti-virus program.

Note that your saved messages, address books, settings, passwords, etc (if any) are stored in a different directory from the program files and will not be removed by deleting the directory identified above.

This thread http://forums.mozillazine.org/viewtopic ... 5#p5239885 has a more detailed version of the above instructions if needed.

[Starlite]

Thank you.

It is late here in Oz now so will try in the morning and report back then.

oz

[Starlite]

Hi,

I was about to check and noticed a new version (52) was available so downloaded this and mow it seems all is okay. No crazy drop down menu dancing

Thanks again,

oz

[DanRaisch]

OK, thanks for posting back.