Thunderbird Crashes on startup - Windows 7 update?

[LYNNEV]

Thunderbird stopped working about 5-6 days ago. Ive tried getting the latest TB update. Ive tried safe
mode and disabling add-ons. Still wont start. I've uninstalled and got the latast version - still crashes
on trying to startup. I've uninistalled and tried to reinstall an older .exe version from another computer.
It may be a coinincidence - but it seemed to happen after a Windows 7 update. I've updated Windows
again today to the latest - still no luck. I've sent a crash report to Mozilla with my email address but
no-one has responded. Please help - I don't want to use Outlook!!
Here's the latest creash report:

Code: Select all

AdapterDeviceID: 0x954f
AdapterDriverVersion: 8.960.11.1000
AdapterSubsysID: 00000000
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.8.0
AddonsShouldHaveBlockedE10s: 0
AvailablePageFile: 8784846848
AvailablePhysicalMemory: 1483747328
AvailableVirtualMemory: 156667904
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList: 
BreakpadReserveAddress: 94568448
BreakpadReserveSize: 67108864
BuildID: 20170305125302
CrashTime: 1491973918
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1489466693
MozCrashReason: MOZ_CRASH()
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x954f, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.960.11.1000

OOMAllocationSize: 39680
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 3054
StartupTime: 1491973888
SystemMemoryUsePercentage: 82
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":
"20170305125302","version":"45.8.0","vendor":null,"platformVersion":"45.8.0","xpcomAbi":
"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,
"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8151,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":30,"stepping":5,"l2cacheKB":256,
"l3cacheKB":8192,"speedMHz":2926,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3",
"hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-AU","servicePackMajor":1,"servicePackMinor":0,"installYear":2011},"hdd":{"profile":{"model":"ST1000DM003-1SB10C","revision":"CC43"},"binary":
{"model":"ST1000DM003-1SB10C","revision":"CC43"},"system":{"model":"ST1000DM003-1SB10C","revision":"CC43"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"ATI Radeon HD 4550","vendorID":"0x1002","deviceID":"0x954f","subsysID":"00000000",
"RAM":512,"driver":"aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"8.960.11.1000","driverDate":"4-25-2012","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1024,"screenHeight":768,"refreshRate":75,"pseudoDisplay":false}],
"features":{"compositor":"none","d3d11":{"status":"disabled"},"d2d":
{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"privacy.donottrackheader.enabled":true},
"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":
{"creationDate":15144},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":
"Default","userDisabled":false,"appDisabled":false,"version":
"45.8.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,
"installDay":15239,"updateDay":17230},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 17092218880
TotalPhysicalMemory: 8547061760
TotalVirtualMemory: 4294836224
URL: 
Vendor: 
Version: 45.8.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

[tanstaafl]

I edited your post to wrap any long lines in it.

Does it crash or does it not start? If the latter the problem might be a leftover parent.lock file in the profile from the crash that you need to delete. Thats a temporary file created when Thunderbird starts and normally deleted automatically when it exits. If it detects that file exists when it starts it aborts, making the assumption another copy of Thunderbird is already running. See http://kb.mozillazine.org/Profile_in_use for more information.

If the problem is due to a windows 7 update that is tougher to debug. I'd start by running windows in safe mode, and see what effect that has. It will use generic drivers rather than card specific graphics drivers for example. Your anti-virus program is also another potential culprit, especially if it is configured to scan email. What anti-virus scanner do you use?

If none of this helps see if you can run the profile manager. See http://kb.mozillazine.org/Profile_Manager for how to do that. If you can run the profile manager then we can help you create a new profile and move your old mail and address books to it. That works around many problems.

[tanstaafl]

version 52.0 is now available from https://www.mozilla.org/en-US/thunderbird/ . While I'm skeptical your problem is version specific you could also try uninstalling Thunderbird 48.5 and running the setup program. It will automatically use your existing profile (which has your mail, address books, settings, add-ons etc.).

[wsmwk]

If you post your crash ID there is some hope that we can tell why you are crashing.
Without it, one can only speculate as to the cause.
Please see https://support.mozilla.org/t5/Troubles ... sh-reports
(Unfortuantely the information in your original post doesn't inclulde crash ID - not your fault, it's a common issue)

[LYNNEV]

Thanks - I've uninstalled and done s new Setup - completed this task three times - still not working - I did post my crash report before - I'll post again here now. If there's further info you'd like - please ask. I want Thunderbird back!
Crash Report -
AdapterDeviceID: 0x954f
AdapterDriverVersion: 8.960.11.1000
AdapterSubsysID: 00000000
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.8.0
AddonsShouldHaveBlockedE10s: 0
AvailablePageFile: 7065407488
AvailablePhysicalMemory: 1128992768
AvailableVirtualMemory: 138854400
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 97910784
BreakpadReserveSize: 67108864
BuildID: 20170305125302
CrashTime: 1492088587
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1489466693
MozCrashReason: MOZ_CRASH()
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x954f, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.960.11.1000

OOMAllocationSize: 79360
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 93676
StartupTime: 1492088524
SystemMemoryUsePercentage: 86
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20170305125302",
"version":"45.8.0","vendor":null,"platformVersion":"45.8.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8151,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":30,"stepping":5,"l2cacheKB":256,"l3cacheKB":8192,
"speedMHz":2926,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-AU","servicePackMajor":1,"servicePackMinor":0,"installYear":2011},"hdd":{"profile":{"model":"ST1000DM003-1SB10C","revision":"CC43"},"binary":{"model":"ST1000DM003-1SB10C","revision":"CC43"},"system":{"model":"ST1000DM003-1SB10C","revision":"CC43"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"ATI Radeon HD 4550","vendorID":"0x1002","deviceID":"0x954f","subsysID":"00000000","RAM":512,"driver":"aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"8.960.11.1000","driverDate":"4-25-2012","GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1024,"screenHeight":768,"refreshRate":75,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"disabled"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"privacy.donottrackheader.enabled":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":15144},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"45.8.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,
"installDay":15239,"updateDay":17230},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 17092218880
TotalPhysicalMemory: 8547061760
TotalVirtualMemory: 4294836224
URL:
Vendor:
Version: 45.8.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

[wsmwk]

What you just posted isn't a crash ID, and isn't helpful.
Please read the URL I posted - the instructions are simple

[LYNNEV]

Here's the last Crash ID
Crash ID: bp-0a44b67a-69e7-44c9-baea-475b82170412
Thank you!

[wsmwk]

Here's the last Crash ID
Crash ID: bp-0a44b67a-69e7-44c9-baea-475b82170412
Thank you!

Thanks.

Are there more? Please list them all (in text format please)