Thunderbird v52.0.1 crashes

[ptbear]

The latest upgrade (v 52.0.1) crashes frequently. I tried running the it in Safe Mode but it still crashes. I'm using Windows 10 64-bit. Should I start thinking about switching email to another application or is/will there be a fix for this continuing problem? Thanks, in advance, for you help.

[tanstaafl]

That would be over-reacting. I'm not aware of a widespread problem with TB 52.0.1 crashing. It would help if you submit crash reports (it will ask permission the next time it crashes) so that the developers get some data and statistics to help them figure out whats wrong. Its common for every release for a small percentage of users to run into crashes. My impression is that old crash bugs usually get fixed within one or two minor releases.

You could drop back to version 48.* in the interim (without losing any of your mail, settings etc.). See http://kb.mozillazine.org/Go_back_to_an ... hunderbird

An anti-virus scanner that is configured to scan your mail might be the culprit. Mcafee frequently causes problems for example. Norton also has a poor reputation. The free versions of Avast, AVG and Avira are frequently recommended as they seem to co-exist well with Thunderbird. Microsoft Defender is generally viewed as not being as good as third party anti-virus scanners despite improving the last few years.

[mjackson]

I'm having crash problems with 52.0.1 on Windows 8.1, running Avast antivirus. Early crashes were associated with viewing newsgroups, but today it's started falling over when making changes to my IMAP mailbox. Crash reports are submitted.

[DanRaisch]

Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

[mjackson]

Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

Yes it does.

[mjackson]

You could drop back to version 48.* in the interim (without losing any of your mail, settings etc.). See http://kb.mozillazine.org/Go_back_to_an ... hunderbird

Why those versions? By the way there's none of those versions in either directory pointed to by the "go back" page you reference.

[sfhowes]

I think you need to create an exception for the TB profile folder in Avast:

https://support.mozilla.org/en-US/questions/1098819

[mjackson]

I think you need to create an exception for the TB profile folder in Avast:

https://support.mozilla.org/en-US/questions/1098819

So that looks like a different problem (hangs and has to be manually killed vs. direct crash), with an older TB version (my problem appeared with the current 52.0.1), and a quick test shows that TBird still crashes while Avast shields are off temporarily, so I think this suggestion isn't worth pursuing further.

[sfhowes]

If problems began after the update to 52, that could very well indicate your Avast is incompatible with the new version. Install the previous version and see if it makes any difference: http://ftp.mozilla.org/pub/thunderbird/ ... 8.0/win32/

Or, run in Windows safe mode with TB 52 to see if Avast, or any other program, is the source of problems.

[mjackson]

If problems began after the update to 52, that could very well indicate your Avast is incompatible with the new version. Install the previous version and see if it makes any difference: http://ftp.mozilla.org/pub/thunderbird/ ... 8.0/win32/

Or, run in Windows safe mode with TB 52 to see if Avast, or any other program, is the source of problems.

Now running 45.8.0 and so far even viewing newsgroups (which had been causing an instantaneous crash) is working. Thanks, although I continue to be highly skeptical that Avast is involved since 1) as mentioned previously turning off the Avast shields did not fix the problem and 2) running in Windows safe mode did not fix the problem.

[wsmwk]

(So much speculation, so little data - sigh. We're not in the dark ages people.)

A crash report will in many cases reveal what is at fault. If you submitted all your crash reports you can post the crash IDs and almost anyone here can give a less speculative idea of what is causing the crash. https://support.mozilla.org/en-US/kb/mo ... sh-reports

[mjackson]

(So much speculation, so little data - sigh. We're not in the dark ages people.)

A crash report will in many cases reveal what is at fault. If you submitted all your crash reports you can post the crash IDs and almost anyone here can give a less speculative idea of what is causing the crash. https://support.mozilla.org/en-US/kb/mo ... sh-reports

Well, why didn't you say so in the first place? Here are the last 5 before I downgraded.

bp-13cbe321-1208-4b3d-9e24-b8cc20170423
bp-1f6b6445-3fa8-4fb6-8dfd-ecd130170423
bp-3ffb1766-4756-4d50-9d5b-89b630170423
bp-8efe368d-163a-448f-96c3-281380170423
bp-4f89482b-5c4e-4be3-8cb5-7e37a0170423

[wsmwk]

Hopefully https://bugzilla.mozilla.org/show_bug.cgi?id=1158578 will be fixed soon. Until then 45.x is your best place.

The two crashes I looked at are like https://crash-stats.mozilla.com/report/ ... cc20170423 which is @ nsScriptSecurityManager::CanCreateWrapper