Emails download but don't open
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Dale222
- New Member
- Posts: 1
- Joined: April 18th, 2017, 9:21 am
Emails download but don't open
Lately my emails download fine but when when I click to open one the screen remains blank. Other times they open up properly. I have version 45.8.0. Thank.
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DanRaisch
- Moderator
- Posts: 127234
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: Emails download but don't open
How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.
Do you regularly compact the message folders? Compacting is something that needs to be done regularly in any email program, particularly with POP type accounts. We recommend weekly, but many of us do it daily. When done often enough, it can be an extremely fast process. Not doing so can lead to problems like those you are experiencing. See this about how to and why it's so important: http://kb.mozillazine.org/Compacting_folders
If you haven't been doing that before, first back up your Thunderbird Profile -- http://kb.mozillazine.org/Profile_backup then compact all folders. If 'compacting' them (and leaving a long enough time for the process to complete) doesn't fully resolve the problem then do the following on each account:
Right click on the name of the Inbox folder in the left hand pane. From the context menu, select "Properties" and then click on the "Repair folder" button.
Do you regularly compact the message folders? Compacting is something that needs to be done regularly in any email program, particularly with POP type accounts. We recommend weekly, but many of us do it daily. When done often enough, it can be an extremely fast process. Not doing so can lead to problems like those you are experiencing. See this about how to and why it's so important: http://kb.mozillazine.org/Compacting_folders
If you haven't been doing that before, first back up your Thunderbird Profile -- http://kb.mozillazine.org/Profile_backup then compact all folders. If 'compacting' them (and leaving a long enough time for the process to complete) doesn't fully resolve the problem then do the following on each account:
Right click on the name of the Inbox folder in the left hand pane. From the context menu, select "Properties" and then click on the "Repair folder" button.