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Thunderbird not getting emails when sleep/off

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chloe.ikt
 
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Joined: May 3rd, 2017, 10:42 am

Post Posted May 3rd, 2017, 10:54 am

Hi I recently set up my account with Thunderbird with POP server.
It works fine when I am online (sending & receiving) but seems it does not receive any emails when the computer is sleep/off (when I turn on the computer next morning, all the emails I got during overnight - it doesn't fetch).
I also noticed there's a little lock sign on inbox that I didn't have before -
Any ideas how to fix this issues?

DanRaisch
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Post Posted May 3rd, 2017, 12:15 pm

To dispose of the "lock" icon first, that simply means that Thunderbird is making a secure connection to the server of that account, nothing more.

Under menu path Tools->Account Settings->Server Settings, do you have "Check for new messages at startup" and "Automatically download new messages" selected (checked)>
You refer to the computer being "sleep/off". Which is it, is the computer shut off or is it set into "Sleep" mode?

chloe.ikt
 
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Joined: May 3rd, 2017, 10:42 am

Post Posted May 3rd, 2017, 12:22 pm

Dan, when the computer is set into "sleep" and also "off"
I tested it on my computer and laptop and both not get emails when not in use.
And both "check for new messages at startup" and "Automatically download new messages" selected but still not working.
Thanks for your reply!

mtalbot

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Post Posted May 10th, 2017, 11:39 pm

When your computer is "off" it will not do anything (including fetching new email) just like when a light is turned off it will not produce light.

When your computer is in "sleep" mode it is very common for the network card to be turned off by the operating system to save power (especially if you're using a laptop).

I'm not suer what you mean when you say"it doesn't fetch" the emails received overnight but if you press the "Get Messages" button Thunderbird should connect and download all of the new emails.

chloe.ikt
 
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Post Posted May 11th, 2017, 7:07 am

mtalbot wrote:When your computer is "off" it will not do anything (including fetching new email) just like when a light is turned off it will not produce light.

When your computer is in "sleep" mode it is very common for the network card to be turned off by the operating system to save power (especially if you're using a laptop).

I'm not suer what you mean when you say"it doesn't fetch" the emails received overnight but if you press the "Get Messages" button Thunderbird should connect and download all of the new emails.



well it does not get new emails even when I press "Get Messages"
so basically I don't get ANY emails came in during the computer is off/sleep.....
Thanks for your reply

DanRaisch
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Post Posted May 11th, 2017, 2:36 pm

Are you clicking on that "Get Messages" button immediately after the computer starts up or returns from sleep? It may take some time for the network card to provide access to the Internet after the system comes back up.

chloe.ikt
 
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Joined: May 3rd, 2017, 10:42 am

Post Posted May 11th, 2017, 3:04 pm

DanRaisch wrote:Are you clicking on that "Get Messages" button immediately after the computer starts up or returns from sleep? It may take some time for the network card to provide access to the Internet after the system comes back up.


the problem is I never get those messages no matter how long I wait..

syldub

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Post Posted November 30th, 2018, 6:57 am

I have the exact same issue.
I'm using Thunderbird 60.3.1 on Windows 10.
When I wake up my computer from sleep mode, Thunderbird cannot retrieve the new messages.
It displays an infinite looping icon (see the following screenshot) :
Image

The only way I found to get new messages is to quit Thunderbird and restart it.

DanRaisch
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Post Posted November 30th, 2018, 7:32 am

Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

tanstaafl
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Post Posted November 30th, 2018, 1:54 pm

"When I wake up my computer from sleep mode, Thunderbird cannot retrieve the new messages."

Try hibernate rather than sleep. That was the workaround I used a long time ago when I had a PC with a buggy BIOS.

wsmwk
 
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Post Posted December 1st, 2018, 5:25 am

Can you try the beta, if only temporarily?
https://www.thunderbird.net/en-US/channel/

orealius
 
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Post Posted December 4th, 2018, 10:30 pm

I'm having same problem. Try clicking 'get new mail'. See if that works rather than restarting TB.

tanstaafl
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Post Posted December 5th, 2018, 8:02 am

A related thread is viewtopic.php?f=39&t=3044241&p=14817425 (problems resuming from sleep)

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