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TB 52.1.1 crashes all the time

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Debskinner
 
Posts: 206
Joined: July 27th, 2006, 3:22 am

Post Posted May 17th, 2017, 11:58 pm

Hi
Yesterday TB updated to 52.1.1 (32-bit). Since then, nearly every time I have tried to forward, reply or write a new mail (whether directly or from a link) TB has crashed. I am sending crash reports every time. Very frustrating.
Can you advise if others are having this problem & whether I should revert to 52.1.0 (& if so, how do I do that? Can I just download the file & install?)
Is there a 64-bit version & if so, is that more stable?
I am running Win 10 Home, 64-bit v 1607. Not got Creators update yet.
16GB RAM
Thanks

wsmwk
 
Posts: 2305
Joined: December 7th, 2004, 6:52 am

Post Posted May 18th, 2017, 12:02 am

> Is there a 64-bit version
not in a release version

> & if so, is that more stable?
if it did exist, it would have the same issue

> nearly every time I have tried to forward, reply or write a new mail (whether directly or from a link) TB has crashed
1. please post your crash ID(s) per https://support.mozilla.org/en-US/kb/mo ... sh-reports
2. after you provide your crash ID, test, does starting in safe mode stop the crashing? https://support.mozilla.org/en-US/kb/sa ... hunderbird

Debskinner
 
Posts: 206
Joined: July 27th, 2006, 3:22 am

Post Posted May 18th, 2017, 12:25 am

Hi
Thanks
All crash reports have been submitted, I have none pending. If you want me to post them here, please advise how....
I have gone back to 52.1.0 as I need to get some work done today

wsmwk
 
Posts: 2305
Joined: December 7th, 2004, 6:52 am

Post Posted May 18th, 2017, 12:35 am

please lok at the link it has the instructions

Debskinner
 
Posts: 206
Joined: July 27th, 2006, 3:22 am

Post Posted May 23rd, 2017, 1:30 am

Hi
Update on where I'm at.
Have been running TB in safe mode & then tried enabling add ons 1 at a time. Thought I had narrowed the problem down to MMS Autocorrect.
Today, updated again to 52.1.1 & TB very quickly crashed again, with NO add ons enabled.

wsmwk
 
Posts: 2305
Joined: December 7th, 2004, 6:52 am

Post Posted May 23rd, 2017, 5:08 am

What good is your crash report, if we don't have the crash ID from you?

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