Can't Attach to STP Server

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laceymike
Posts: 315
Joined: March 14th, 2009, 12:01 pm

Can't Attach to STP Server

Post by laceymike »

I tried to send email this morning and couldn't. The error message I'm receiving is "smtp.comcast.net timed out. Try again," After being hung up twice I finally got an a agent who after "checking" my settings told me I needed to update my version of Thunderbird. The version I"m using is 52.2.2.1 Tb usually updates automatically. Am I behind?
Thanks a lot.
Mike
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DanRaisch
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Posts: 127224
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Can't Attach to STP Server

Post by DanRaisch »

No, you're not behind because 52.2.1 is the current release version. The agent is just incorrect.

The settings that should work for the SMTP Server for that Comcast account are as follows:
Server Name: smtp.comcast.net
Port : 587
User Name: Your full Comcast email address
Authentication method: Normal Password
Connection Security: STARTTLS

What security software are you running on that system and did it recently update?
laceymike
Posts: 315
Joined: March 14th, 2009, 12:01 pm

Re: Can't Attach to STP Server

Post by laceymike »

Thank you Dan. You've always been a big help.
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DanRaisch
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Posts: 127224
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Can't Attach to STP Server

Post by DanRaisch »

You're welcome but you didn't say if the problem is now resolved. Was it a settings issue?
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