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Switched on MS 2-Step Verification. Now can't send Hotmail

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Parisien
 
Posts: 5
Joined: December 11th, 2009, 9:00 am

Post Posted August 9th, 2017, 8:19 am

Yesterday I decided to improve my security, and switched on Microsoft Two-step Verification. I then used their password app to restart my Hotmail account in Thunderbird. All seemed to go well until I noticed that, although I could receive Hotmail email, I could not send. I always got the error message "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp-mail.outlook.com timed out. Try again".

I removed and reinstalled the Hotmail account in TB several times, but the problem persisted. Finally in frustration I went back to Microsoft and turned off Two-step Verification. But that made no difference. I still can't send Hotmail email.

The problem does not occur in other apps set up to use Hotmail (e.g. Calibre and another email client), so I assume it's something wrong with my SMTP settings in Thunderbird. They are:

Server: smtp-mail.outlook.com
Port: 465
Security: SS/TLS
Authentication: Normal Password
User Name: my_name@hotmail.co.uk

Can anybody see anything wrong with that, or suggest any other solution?

Thanks

DanRaisch
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Posts: 117338
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted August 9th, 2017, 8:33 am

See if these settings work for you --

Server Name: smtp.office365.com
Port: 587
Authentication Method: Normal Password
Connection Security: STARTTLS
User name: full Hotmail address

Parisien
 
Posts: 5
Joined: December 11th, 2009, 9:00 am

Post Posted August 9th, 2017, 9:33 am

Well, well......a quick reply, and the right one!!

Problem fixed. Many thanks indeed.

DanRaisch
Moderator

User avatar
 
Posts: 117338
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted August 9th, 2017, 1:24 pm

You're quite welcome.

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