Recently Installed - All mail goes into Junk.

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mawil1013
Posts: 15
Joined: January 15th, 2010, 10:06 am

Recently Installed - All mail goes into Junk.

Post by mawil1013 »

I recently installed Thunderbird and all the mail is going into junk, how do I stop this?
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DanRaisch
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Posts: 127229
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Recently Installed - All mail goes into Junk.

Post by DanRaisch »

* How is that mail account set up, as POP or IMAP?
* Who is your mail provider? Your ISP, corporate e-mail system or Web-based?
* Did you create any Message Filters after installing Thunderbird?
* Do you have the Junk Mail Controls activated in Thunderbird?
DN123ABC
Posts: 695
Joined: January 9th, 2017, 10:10 am

Re: Recently Installed - All mail goes into Junk.

Post by DN123ABC »

The junk sorting is a "learning system", meaning it learns as it goes, depending on what you tell it.

Look at the folder that has the junk (most likely either "Junk" or "Trash" folder).

Select the ones which truly are NOT junk emails (now darkened).

Either right click, or click the icon that marks them as "NOT JUNK".

This will most likely move them back to your Inbox folder.

After doing this for a while, it will learn which is and is not really junk. I've had medium to pretty good success with this.

Good luck.
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