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Can send e-mails but not receive

User Help for Mozilla Thunderbird
damien666
 
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Joined: September 4th, 2017, 4:53 am

Post Posted September 4th, 2017, 5:03 am

After every update from TB, it takes several days for mails to arrive. TB's little blue bar keeps scrolling, indicating that it connects to the server of my website, then just stops.
Sending mails is no problem. AFter a few days the problem usually solves itself.
This time, however, it's over a week since I installed v52.3, and still I can't receive any emails.
My provider says : no problem on our end. To which I concur, as I can find the emails on the webmail account I have at GoDaddy. I surmise the same goes for Hotmail.
The term "bloody hindering awkward" comes to mind, especially as this happens after nearly EVERY update.
What is going on ?
How do I solve this problem ?

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 4th, 2017, 6:40 am

Whatever is going on it's not happening for most users so it would seem to be something associated with your local installation.

What security software are you running on that system?
How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.

damien666
 
Posts: 2
Joined: September 4th, 2017, 4:53 am

Post Posted September 5th, 2017, 9:20 am

Running NORTON Security v22 and three POP mail servers for three different e-mail addresses on two different servers. xxxxxxxxxxx-at-xxxxxxxx.com and webmaster-at-xxxxxxxx.com on pop.secureserver.com and xxxxxxxxxxxxx-at-hotmail.com and xxxxxxxxxxx-at-hotmail.com on pop.hotmail.com
Last edited by LIMPET235 on September 5th, 2017, 9:35 am, edited 1 time in total.
Reason: Edited the email addy/s.

LIMPET235
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Post Posted September 5th, 2017, 9:38 am

Not a good idea to post your personal details on any open forum,
unless you like spam.
Ancient Amateur Astronomer
Win-7-HP/IntelĀ® DualCore-2.0GHz/500G HDD/4 Gig Ram/550Watt PSU/350WattUPS/Firefox-20.0-56.0.1-57.0/T-bird-2.0.0.24/SnagIt-v10.0.1/MWP-7.11.0.
RadioYachting. (Always choose the "Custom" Install.)

DanRaisch
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Posts: 118685
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 5th, 2017, 11:52 am

Norton has been known to be problematic with Thunderbird and some other programs. See theinstructions here to make sure that Thunderbird is an "Allowed" program in Norton. Do that with Thunderbird not running and change it necessary, or remove the reference to Thunderbird altogether. Then close that dialogue, reboot the computer and then launch Thunderbird.
Last edited by DanRaisch on September 6th, 2017, 6:47 am, edited 1 time in total.
Reason: Link added.

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