Message body blank

User Help for Mozilla Thunderbird
Posts: 4
Joined: October 24th, 2017, 4:20 am

Post Posted October 25th, 2017, 12:36 am

Hi all,
I've found an issue in Thunderbird. In certain email messages - sent from, containing image embedded in email body (Content-Disposition: inline) - message body is blank. I only see the header and attachments that have "Content-Disposition: attachment". So, it looks like sender sent only attachment without text. Text could be viewed only by looking to the source code of message. And that's very bad option for inexperienced users within our organization.

Code: Select all
Received: from ([]) by
 (Oracle Communications Messaging Server 64bit (built Jun  7
 2017)) with ESMTPSA id <>; Wed,
 18 Oct 2017 07:19:21 +0000 (GMT)
X-Proofpoint-Virus-Version: vendor=fsecure engine=2.50.10432:,,
 definitions=2017-10-18_02:,, signatures=0
X-Proofpoint-Spam-Details: rule=notspam policy=default score=0 spamscore=0
 clxscore=1015 suspectscore=0 malwarescore=0 phishscore=0 adultscore=0
 bulkscore=0 classifier=spam adjust=0 reason=mlx scancount=1
 engine=8.0.1-1707230000 definitions=main-1710180104
Content-type: multipart/mixed;
X-Priority: 1
Subject: xxxxxxxxx
Date: Wed, 18 Oct 2017 09:18:06 +0200
Message-id: <>
Cc: xxxx@xxxx
To: xxxx@xxxx
MIME-version: 1.0 (Mac OS X Mail 11.0 \(3445.1.7\))
X-Mailer: Apple Mail (2.3445.1.7)
Delivered-to: xxxx@xxxxx

Content-Type: multipart/related;

Content-Type: multipart/alternative;

Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain;

However, if I save message as EML file and I delete one semicolon from line:

Code: Select all

Thunderbird renders whole message correctly.

I know that's mainly icloud's fault, but other email clients like Outlook or Windows Mail renders the same message without any trouble.

Any ideas how to fix this ? Thank you in advance.


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Joined: September 23rd, 2004, 8:57 pm
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Post Posted October 25th, 2017, 4:10 am

Have you tried switching display formats by using menu path View->Message body as->Simple HTML or Plain Text?

Posts: 4
Joined: October 24th, 2017, 4:20 am

Post Posted October 25th, 2017, 5:13 am

Yes, I have already tried all options in View->Message body as. Also, I have tried to switch off View->Show attachments in message (not sure if this is correct translation from my native language)


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Posts: 44468
Joined: July 30th, 2003, 5:06 pm

Post Posted October 26th, 2017, 10:10 am

I suggest you file a bug report at . If you do that please post a link to the bug report.

Posts: 4
Joined: October 24th, 2017, 4:20 am

Post Posted October 26th, 2017, 11:57 pm

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