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Addressing problem

User Help for Mozilla Thunderbird
walkerpbus

User avatar
 
Posts: 1028
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted November 18th, 2017, 9:46 am

I have a personal address book in which a list exists & I sent it as such with no errors. In the past, this was dependable but now it's not working. I enclose an information list to ask for your help


Application Basics

Name: Thunderbird
Version: 52.4.0
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:52.0) Gecko/20100101 Thunderbird/52.4.0
Profile Folder: Open Folder

(Local drive)
Application Build ID: 20171004092449
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles

Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

account2:
INCOMING: account2, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

Crash Reports
https://crash-stats.mozilla.com/report/ ... 2eb0171020 (10/20/17)
https://crash-stats.mozilla.com/report/ ... c930171013 (10/13/17)
https://crash-stats.mozilla.com/report/ ... 4d10171013 (10/13/17)
https://crash-stats.mozilla.com/report/ ... 1470171013 (10/13/17)
https://crash-stats.mozilla.com/report/ ... c580170902 (9/2/17)

Extensions
Adblock Plus, 2.9.1, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add-on Compatibility Reporter, 1.1.1-signed.1-signed, true, compatibility@addons.mozilla.org
Add-on Update Checker, 2.15, true, {891f0410-aaa2-11e0-9f1c-0800200c9a66}
AddressBookTab, 1.2, true, AddressBookTab@thaens.m
Auto Resize Image, 0.15.2, true, AutoResizeImage@gmail.com
CardBook, 24.0, true, cardbook@vigneau.philippe
Customizations for Adblock Plus, 1.0.5, true, customization@adblockplus.org
Diagnostics for Adblock Plus, 1.3.2, true, abpwatcher@adblockplus.org
Display Quota, 0.3.7, true, {c1ac4523-76c2-9995-adbd-d93bf5141bea}
Dorando keyconfig, 2016.2, true, keyconfig@mozilla.dorando.at
Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66}
Element Hiding Helper for Adblock Plus, 1.4, true, elemhidehelper@adblockplus.org
ExecMail, 1.1.1, true, {27c84640-86d9-4f98-8ee8-3e205dbf3190}
Expression Search / Google Mail UI, 1.2, true, {03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}
FlashGot, 1.5.6.14, true, {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Folder Pane View Switcher, 1.12, true, FolderPaneSwitcher@kamens.us
gContactSync, 2.0.12, true, gContactSync@pirules.net
Google Calendar Tab, 3.9, true, googlecalendartab@momo
Identity Chooser, 1.9.3, true, identitychooser@janek.org
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
JavaScript Debugger, 0.9.89.1-signed.1-signed, true, {f13b157f-b174-47e7-a34d-4815ddfdfeb8}
JavaScript Object Examiner, 2.0beta.1-signed.1-signed, true, JavaScriptObjectExaminer@SoftwareByChuck.com
JunQuilla, 1.0.4, true, junquilla@mesquilla.com
Lightning, 5.4.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Lightning Calendar Tabs, 1.9, true, lightningcalendartabs@jlx.84
Lightning Nightly Updater (Unofficial), 0.11.110714, true, lightning-nightly-updater@olive
LookOut, 1.2.13, true, lookout@aron.rubin
Mail Merge, 4.9.1, true, mailmerge@example.net
Mail Redirect, 0.9.3, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
Manually sort folders, 1.1.1, true, tbsortfolders@xulforum.org
Nostalgy, 0.2.34, true, nostalgy@alain.frisch
PrintingTools, 1.2.5, true, {5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0}
Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Quicktext, 0.9.11.7, true, {8845E3B3-E8FB-40E2-95E9-EC40294818C4}
ReminderFox, 2.1.5.6, true, {ada4b710-8346-4b82-8199-5de2b400a6ae}
Remove Duplicate Messages (Alternate), 0.3.14, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
S3.Google Translator, 5.35, true, s3google@translator
Signature Switch, 1.6.16, true, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
Silent Block, 3.3.0, true, SilentBlock@schuzak.jp
Sync Kolab, 3.0.0, true, {571CFACF-0F7D-49b4-BD77-E6FC7B209ADC}
Website Blocker, 3.4, true, websiteblocker@lipocodes
www.Tran, 5.2.1-signed.1-signed, true, trident@trident.com.ua
Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com
Menu Wizard, 5.10, false, s3menu@wizard
Quick Translator, 1.0.1-signed, false, {5C655500-E712-41e7-9349-CE462F844B19}
TEBE, beta(20130106_REJIG), false, tebe@guid.softwarebychuck.com
Update Notifier, 0.1.5.5, false, {95f24680-9e31-11da-a746-0800200c9a66}

Important Modified Preferences

Name: Value

accessibility.lastLoadDate: 1511023429
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
extensions.lastAppVersion: 52.4.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: f1534ded-9c9d-45fb-a702-9b0a6c21159
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1511021416
places.history.expiration.transient_current_max_pages: 122334
print.always_print_silent: false
print.printer_Brother_MFC-9970CDW_Printer.print_bgcolor: false
print.printer_Brother_MFC-9970CDW_Printer.print_bgimages: false
print.printer_Brother_MFC-9970CDW_Printer.print_duplex: -437918235
print.printer_Brother_MFC-9970CDW_Printer.print_edge_bottom: 0
print.printer_Brother_MFC-9970CDW_Printer.print_edge_left: 0
print.printer_Brother_MFC-9970CDW_Printer.print_edge_right: 0
print.printer_Brother_MFC-9970CDW_Printer.print_edge_top: 0
print.printer_Brother_MFC-9970CDW_Printer.print_evenpages: true
print.printer_Brother_MFC-9970CDW_Printer.print_footercenter:
print.printer_Brother_MFC-9970CDW_Printer.print_footerleft: &PT
print.printer_Brother_MFC-9970CDW_Printer.print_footerright: &D
print.printer_Brother_MFC-9970CDW_Printer.print_headercenter:
print.printer_Brother_MFC-9970CDW_Printer.print_headerleft: &T
print.printer_Brother_MFC-9970CDW_Printer.print_headerright: &U
print.printer_Brother_MFC-9970CDW_Printer.print_in_color: true
print.printer_Brother_MFC-9970CDW_Printer.print_margin_bottom: 0.5
print.printer_Brother_MFC-9970CDW_Printer.print_margin_left: 0.5
print.printer_Brother_MFC-9970CDW_Printer.print_margin_right: 0.5
print.printer_Brother_MFC-9970CDW_Printer.print_margin_top: 0.5
print.printer_Brother_MFC-9970CDW_Printer.print_oddpages: true
print.printer_Brother_MFC-9970CDW_Printer.print_orientation: 0
print.printer_Brother_MFC-9970CDW_Printer.print_page_delay: 50
print.printer_Brother_MFC-9970CDW_Printer.print_paper_data: 1
print.printer_Brother_MFC-9970CDW_Printer.print_paper_height: 11.00
print.printer_Brother_MFC-9970CDW_Printer.print_paper_name:
print.printer_Brother_MFC-9970CDW_Printer.print_paper_size_unit: 0
print.printer_Brother_MFC-9970CDW_Printer.print_paper_width: 8.50
print.printer_Brother_MFC-9970CDW_Printer.print_resolution: 600
print.printer_Brother_MFC-9970CDW_Printer.print_reversed: false
print.printer_Brother_MFC-9970CDW_Printer.print_scaling: 1.00
print.printer_Brother_MFC-9970CDW_Printer.print_shrink_to_fit: true
print.printer_Brother_MFC-9970CDW_Printer.print_to_file: false
print.printer_Brother_MFC-9970CDW_Printer.print_unwriteable_margin_bottom: 0
print.printer_Brother_MFC-9970CDW_Printer.print_unwriteable_margin_left: 0
print.printer_Brother_MFC-9970CDW_Printer.print_unwriteable_margin_right: 0
print.printer_Brother_MFC-9970CDW_Printer.print_unwriteable_margin_top: 0
print.printer_Color_MFP_H625cdw.print_bgcolor: true
print.printer_Color_MFP_H625cdw.print_bgimages: true
print.printer_Color_MFP_H625cdw.print_evenpages: true
print.printer_Color_MFP_H625cdw.print_footercenter:
print.printer_Color_MFP_H625cdw.print_footerleft: &PT
print.printer_Color_MFP_H625cdw.print_footerright: &D
print.printer_Color_MFP_H625cdw.print_headercenter: P & W Walker
print.printer_Color_MFP_H625cdw.print_headerleft: &T
print.printer_Color_MFP_H625cdw.print_headerright: &U
print.printer_Color_MFP_H625cdw.print_in_color: true
print.printer_Color_MFP_H625cdw.print_margin_bottom: 0.5
print.printer_Color_MFP_H625cdw.print_margin_left: 0.5
print.printer_Color_MFP_H625cdw.print_margin_right: 0.5
print.printer_Color_MFP_H625cdw.print_margin_top: 0.5
print.printer_Color_MFP_H625cdw.print_oddpages: true
print.printer_Color_MFP_H625cdw.print_orientation: 0
print.printer_Color_MFP_H625cdw.print_reversed: false
print.printer_Color_MFP_H625cdw.print_scaling: 1.00
print.printer_Color_MFP_H625cdw.print_shrink_to_fit: true
security.dialog_enable_delay: 0
security.sandbox.content.tempDirSuffix: {742c1288-0d66-4ad5-bbd3-f9920e620acd}

Graphics

GPU #1
Description: Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
Vendor ID: 0x8086
Device ID: 0x29c2
RAM: Unknown
Drivers: igdumd32
Driver Version: 8.15.10.2697
Driver Date: 10-1-2012

Features
Direct2D: false
DirectWrite: true (10.0.14393.1358)
WebGL Renderer: Google Inc. -- ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia

JavaScript

Incremental GC: 1

Accessibility

Activated: 0
Prevent Accessibility: 0

Library Versions

Expected minimum version
Version in use

NSPR
4.13.1
4.13.1

NSS
3.28.6
3.28.6

NSS Util
3.28.6
3.28.6

NSS SSL
3.28.6
3.28.6

NSS S/MIME
3.28.6
3.28.6
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
Moderator

User avatar
 
Posts: 119724
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 18th, 2017, 9:48 am

I don't see any enclosure but what is happening when you try to send to that mailing list? What error message?
Have you recently added any new contacts to the mailing list?
http://kb.mozillazine.org/Mailing_lists

walkerpbus

User avatar
 
Posts: 1028
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted November 18th, 2017, 9:59 am

DanRaisch wrote:I don't see any enclosure but what is happening when you try to send to that mailing list? What error message?
Have you recently added any new contacts to the mailing list?
http://kb.mozillazine.org/Mailing_lists

Thanks for your prompt reply; The enclosure I just added to the original topic for troubleshooting. The error is refusal to send when I enter the name of the list as being invalid, I thought at first it was GContactSync add-on focusing on the gmail address lists but I'm also using Synckolab add-on
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
Moderator

User avatar
 
Posts: 119724
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 18th, 2017, 10:07 am

Actually that enclosure doesn't offer any useful information about issues with mailing lists.
What is the list name and did you recently rename it?

walkerpbus

User avatar
 
Posts: 1028
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted November 18th, 2017, 10:19 am

DanRaisch wrote:Actually that enclosure doesn't offer any useful information about issues with mailing lists.
What is the list name and did you recently rename it?

no, had the same name for a long time
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
Moderator

User avatar
 
Posts: 119724
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 18th, 2017, 11:03 am

Try renaming the list, particularly if it has any spaces or characters that are not letters or numbers in the name.
Also, does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

walkerpbus

User avatar
 
Posts: 1028
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted November 18th, 2017, 2:28 pm

DanRaisch wrote:Try renaming the list, particularly if it has any spaces or characters that are not letters or numbers in the name.
Also, does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

renaming didn't work; safe mode did. Is there any way to find out which add-on caused it without a lot of hassle?
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
Moderator

User avatar
 
Posts: 119724
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 18th, 2017, 2:31 pm

Try disabling all extensions but one and then close and restart the program. (Disable them by using menu path Tools->Addons->Extensions->click on "Disable" for every extension but one.) See if the problem is present. If not, enable an additional extension and close and restart the application. Repeat this procedure until the problem reappears. The last enabled extension will be the cause of the problem.

walkerpbus

User avatar
 
Posts: 1028
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted November 18th, 2017, 2:42 pm

DanRaisch wrote:Try disabling all extensions but one and then close and restart the program. (Disable them by using menu path Tools->Addons->Extensions->click on "Disable" for every extension but one.) See if the problem is present. If not, enable an additional extension and close and restart the application. Repeat this procedure until the problem reappears. The last enabled extension will be the cause of the problem.

Thanks it worked
Win 10 Pro on my originally Dell Optiplex System 7 desktop, but now 32-bit latest Windows 10. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.

DanRaisch
Moderator

User avatar
 
Posts: 119724
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 18th, 2017, 3:43 pm

Which extension did you find to be the problem source?

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