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User Help for Mozilla Thunderbird
alcaponme
 
Posts: 1
Joined: November 21st, 2017, 5:25 am

Post Posted November 21st, 2017, 5:39 am

I've been using Thunderbird for a very long time and have never had a problem until now. When I added a new gmail account and I then clicked on inbox I got the following error message.

The current operation on inbox did not succeed. The mail server for account responded: unknown command b53mb224805724qge




Application Basics

Name: Thunderbird
Version: 52.4.0
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0
Profile Folder: Open Folder

(Local drive)
Application Build ID: 20171004092449
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles

Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true

account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

account11:
INCOMING: account11, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

Crash Reports

Extensions
Lightning, 5.4.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

Important Modified Preferences

Name: Value

browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
extensions.lastAppVersion: 52.4.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 71388199-01c7-4892-8dd9-1e80c619486
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1511079100
places.history.expiration.transient_current_max_pages: 122334
privacy.sanitize.timeSpan: 0
security.disable_button.openDeviceManager: false
security.sandbox.content.tempDirSuffix: {b009ac59-e63c-481b-bafe-b77df5f04918}

Graphics

GPU #1
Description: Intel(R) HD Graphics 520
Vendor ID: 0x8086
Device ID: 0x1916
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 22.20.16.4718
Driver Date: 6-24-2017

Features
Direct2D: false
DirectWrite: true (10.0.16299.15)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia

JavaScript

Incremental GC: 1

Accessibility

Activated: 0
Prevent Accessibility: 0

Library Versions

Expected minimum version
Version in use

NSPR
4.13.1
4.13.1

NSS
3.28.6
3.28.6

NSS Util
3.28.6
3.28.6

NSS SSL
3.28.6
3.28.6

NSS S/MIME
3.28.6
3.28.6 8-[

LIMPET235
Moderator

User avatar
 
Posts: 38234
Joined: October 19th, 2007, 1:53 am
Location: The South Coast of N.S.W. Oz.

Post Posted November 21st, 2017, 5:43 am

Moving this to Thunderbird Support...
Ancient Amateur Astronomer
Win-7-HP/IntelĀ® DualCore-2.0GHz/500G HDD/4 Gig Ram/550Watt PSU/350WattUPS/Firefox-20.0-57.0/T-bird-2.0.0.24/SnagIt-v10.0.1/MWP-7.11.0.
RadioYachting. (Always choose the "Custom" Install.)

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